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verizon-wireless
verizon-wireless
(tubes.)
4G Phones Are Fast But Spotty Service Is A Real Drain On Your Battery
By Chris Morran on February 6, 2012 3:15 PM
31 Comments
With Verizon's 4G network covering a good chunk of the country and AT&T gaining ground, more smartphone users have access to the fastest wireless service available. But because 4G coverage isn't truly continuous in many locations, users' batteries are taking a big hit. More »
Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk
By Chris Morran on January 23, 2012 2:33 PM
22 Comments
While AT&T was failing horribly at attempting to amp up its 4G network by buying T-Mobile, Verizon Wireless was busy making deals with cable companies to snap up unused and underused spectrum. And though insiders initially believed VZW's purchases would glide across regulators' desks since cable companies are not competitors in the wireless world, a new report claims the spectrum sale may get a more thorough looking-into than had been expected. More »
(OnStar)
OnStar Working With Verizon To Bring 4G LTE To Your Car
By Chris Morran on January 9, 2012 1:33 AM
14 Comments
Last year, OnStar used its platform at the Consumer Electronics Show to announce that it was finally going to make its service available for installation in vehicles that were not made by General Motors. This year, the company showed it wants to branch out from its established position in the crash-response/locked-out-of-my-car industry by announcing a partnership with Verizon Wireless that could be bringing all sorts of other content to your car via 4G LTE. More »
(dooley)
Verizon Catches On To Unlimited Data Loophole, Returns Account To Tiered Pricing
By Chris Morran on January 3, 2012 12:32 PM
46 Comments
Apparently, there had been a way that you could talk the Verizon Wireless automated CSR into changing your current tiered data plan into an unlimited one. But now that this work-around has been published and oodles of people have tried it, VZW appears to have caught on and has begun auditing changes to customers' accounts to make sure people aren't working the system. More »
Verizon Caves, Pulls Plug On $2 Convenience Fee
By Chris Morran on December 30, 2011 3:35 PM
71 Comments
Well that was fast. Only hours after publicly stating it wouldn't back off from charging a $2/month fee to customers who paid online or by phone with a debit/credit card, Verizon Wireless has pulled a complete 180 and decided to nix the fee completely. More »
FCC Voices Concern Over Verizon Wireless Fee
By Chris Morran on December 30, 2011 3:15 PM
23 Comments
Someone at the FCC must be a Verizon Wireless customer. The agency has just announced that it will look into the nation's largest cell phone service provider's plan to charge a $2/month fee to customers who don't enroll in auto-pay or pay directly from their bank accounts. More »
Verizon Says It Won't Back Down On $2 'Convenience' Fee
By Chris Morran on December 30, 2011 2:39 PM
49 Comments
UPDATE: Verizon lied. They were not as steadfast as they would have had you believe and have now backed down on this fee. More »
Verizon Refuses To Admit To Me That The Nationally Reported 4G LTE Outage Happened
By Mary Beth Quirk on December 30, 2011 1:00 PM
34 Comments
Brian is one of the many customers nationwide who was affected by the data outages Verizon Wireless' 4G LTE network has suffered recently, including an incident this week. He complained to customer service about the frequent outages, and asked for a $20 credit on his account. Their response? No outages happened whatsoever! More »
(dooley)
Verizon Wireless Sends Me 4 Replacement Phones, I Still Can't Get A 4G LTE Connection
By Mary Beth Quirk on December 29, 2011 4:00 PM
40 Comments
Kyle is a big fan of Verizon Wireless' 4G LTE network. Or he would be, if he could actually get his phone to connect to it successfully, which is basically never. He says Verizon has sent him four phones in the hopes that maybe one of them would hold a data connection. More »
Verizon Wireless Adds $2 'Convenience' Fee To Make Your Life More Inconvenient
By Chris Morran on December 29, 2011 1:15 PM
111 Comments
If you found that using your credit/debit card to pay your Verizon Wireless bill online or by phone every month was just too darned inconvenient, the folks at VZW have some really, really wonderful news. They will now be charging a $2 convenience fee for the privilege of giving them your money! Oh wait... that sucks. More »
If You Want A Cell Phone Without A New Contract, Don't Go To The Verizon Store
By Chris Morran on December 19, 2011 2:15 PM
73 Comments
If you're already a Verizon customer and all you want is a new phone — no change of plan, no contract extension, just the phone — it would make sense that you should just be able to go to the Verizon store and pay full price for a new one. But as Consumerist reader Greg learned, things rarely go as easily as you'd expect when you're dealing with the wireless world. More »
Verizon Rolls Out Phone Trade-In Program In 11 States
By Phil Villarreal on December 19, 2011 9:00 AM
19 Comments
In what seems like a pilot program meant to gauge public interest and cost effectiveness, Verizon Wireless recently started handing out as much as $300 in credit for used cell phones from prospective customers in some middle-America and southern states. More »
(sfxeric)
Verizon Gobbles Up More Wireless Spectrum From Cable Companies
By Chris Morran on December 16, 2011 2:15 PM
17 Comments
Earlier this month, Verizon Wireless made a deal with Comcast, Time Warner Cable and Bright House Networks to buy billions of dollars of those companies' collectively held wireless spectrum. Now it looks like yet another cable provider is looking to get out of the wireless business, as Cox has agreed to sell off its advanced wireless spectrum to VZW for $315 million. More »
Think Your Mobile Payments Are Protected? Depends On Your Carrier
By Chris Morran on December 14, 2011 10:15 AM
9 Comments
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »
AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
By Chris Morran on December 6, 2011 3:15 PM
54 Comments
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »
Verizon Blocks Google Wallet On Some New Smartphones
By Chris Morran on December 6, 2011 12:15 PM
50 Comments
The Samsung Galaxy Nexus may run on Google's Android OS, but that doesn't mean Verizon Wireless is going to allow the device to run Google's pay-by-phone app Google Wallet. More »
Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon
By Chris Morran on December 2, 2011 11:30 AM
23 Comments
Over the last decade, cable companies have done a decent job of picking up ground in the home phone market, and many have attempted to make inroads into selling wireless data services. But it looks like two cable titans have given up their dreams of becoming wireless wonders, as Comcast and Time Warner Cable have sold billions of dollars of spectrum to Verizon Wireless. More »
Verizon Class Action Settlement: Get Refunds For Accidentally Pressing "Get It Now" Button
By Ben Popken on November 4, 2011 2:00 PM
27 Comments
If Verizon "erroneously" charged you for accidentally pressing the "Get it Now" or "Mobile Web" buttons on your phone, you can file for a refund, thanks to a recent class action settlement. More »
Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
By Chris Morran on November 2, 2011 11:45 AM
29 Comments
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute. More »
(dooley)
Verizon Promises Deal To Get You To Stay, Then Pretends It Didn't
By Laura Northrup on October 12, 2011 9:30 AM
46 Comments
To keep Andrew from jumping ship to Sprint for cheaper service, the retentions team at Verizon Wireless did its job: they offered him an amazing deal. He could get a $20 data credit per month on each of his smartphone lines as part of an unpublicized promotion. Who wouldn't take that deal? Unfortunately, it turns out that "unpublicized" now means "Verizon pretends that it doesn't exist." Andrew's not the only one who was promised this deal, and he's going to fight for it. More »
