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verizon-fios
FiOS Bringing 26 Channels Of Live TV To Xbox 360
By Chris Morran on November 29, 2011 1:15 PM
49 Comments
As we wrote early last month, the folks at Microsoft had signed some sort of then-nebulous deal with Verizon FiOS to bring more live TV options to Xbox 360 users. Now, as the twosome prepares to roll out its offerings, details of the deal have finally been released. More »
(wsh1266)
From FiOS, To Cablevision, To Hell, And Back Again
By Ben Popken on November 11, 2011 1:00 PM
27 Comments
Oliver tried to two-time FiOS after he got burned on a bad install. But Cablevision didn't treat him right either, reneging on its promise to pricematch his old bill. Now he's back again trying to rekindle a relationship with FiOS but they're still up to their old ways and not giving him the tender loving he deserves. More »
Which Internet Provider Is The Best For Streaming Netflix?
By Chris Morran on October 17, 2011 12:30 PM
58 Comments
How well you'll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you're paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. More »
(Cayusa)
Verizon Loses FiOS Equipment, Sends You To Collections
By Laura Northrup on October 13, 2011 10:30 AM
34 Comments
Leon liked Verizon's FiOS service when he had it. It wasn't until he moved and sent his equipment back that he had any problems with them. He sent his router and CableCard back via UPS, and the card was taped to the side of the router. Verizon received the router, but the CableCard is still missing. "I have visions of the router at some new customer's house with the cablecard still taped to it," he writes. More »
(erocsid)
2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS
By Chris Morran on October 11, 2011 2:15 PM
55 Comments
More than two years ago, Consumerist reader Stephen spotted a Verizon FiOS box tacked to the side of his neighbor's house. The two properties share a driveway and a telephone pole, so it should be no problem to get his house hooked up for FiOS service, right? Of course not. More »
Xbox 360 Finally Getting More Live & On-Demand TV
By Chris Morran on October 5, 2011 3:30 PM
39 Comments
It's been reported for quite some time that Xbox 360 users would eventually get access to more streaming video options. Earlier today, Microsoft announced that it has partnered with a number of content providers to bring content from HBO, SyFy and even more for Comcast and Verizon FiOS subscribers. More »
(redjar)
Verizon Makes Online Chat Just As Crappy As Calling In
By Ben Popken on September 27, 2011 4:00 PM
39 Comments
Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you're not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there's silence on the other end because there's no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: More »
What Would You Want To See On A Cable Customers' Bill Of Rights?
By Chris Morran on August 18, 2011 4:30 PM
132 Comments
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. More »
Report: Record Number Of Cable Customers Cutting The Cord
By Chris Morran on August 10, 2011 12:33 PM
179 Comments
Hear that snipping sound? No, it's not squirrels nipping at your FiOS cord. It's a record number of Americans cutting ties with their cable and satellite providers. More »
(Cayusa)
Verizon Keeps You Up Until Midnight, Still Can't Provide Internet Access
By Laura Northrup on August 10, 2011 9:30 AM
36 Comments
Brian has a very simple problem. He has Verizon FiOS service. He moved within the same apartment complex, and checked with Verizon to see what he could do about moving his service. Only now the move is done, Verizon's instructions didn't work, they can't get a tech out until this weekend. Brian works from home, and this isn't acceptable when all that needs to happen is having a switch or two flipped in the basement. More »
(Cayusa)
FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears
By Ben Popken on June 2, 2011 12:00 PM
46 Comments
Well at least they didn't start a fire. That seems to be the only thing Verizon FiOS didn't mess up with they did an install for reader janvir. They destroyed our reader's new flowerbeds, mucked up the mulch, and cut several lines going into their house. Phone, alarm, TV, and internet were all cut. Despite promises to fix it, FiOS was a no-show. Oddly enough, Comcast actually had better customer service than FiOS, coming out and promptly fixing the lines FioS had cut. Here's Janvir's complaint letter: More »
Verizon Teases Me With FiOS Discount It Knows I'm Not Qualified For
By Chris Morran on May 9, 2011 3:30 PM
37 Comments
Consumerist reader James pays a decent chunk of change every month for his Verizon FiOS service, so when he got a letter from Big Red offering to save him $4/month on his bill — "no strings attached" — by bundling his two HD receivers into one payment, he jumped at the chance, only to find out he was never entitled to the discount in the first place. More »
(erocsid)
One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not
By Chris Morran on April 20, 2011 3:30 PM
55 Comments
Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn't really experienced any problems with that service, that he'd take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn't have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. More »
No One Said Verizon FiOS Pricing Schemes Had To Make Sense
By Laura Northrup on March 23, 2011 2:00 PM
57 Comments
James would like some fast Internet tubes running to his house. Faster than the regular access that Verizon sells to consumers. He's willing to pay more for the privilege, but frustrated that it would actually cost less to have two separate lines run into his house and use a load-balancing router than to have a single line that's twice as fast. More »
FCC To Reconsider Rules For Negotiations Between Broadcasters And Cable Companies
By Chris Morran on March 3, 2011 5:03 PM
43 Comments
In recent years, the disputes between cable companies and broadcasters have gotten especially ugly as boardroom squabbles have spilled over onto the airwaves and online. And in the end, it's always the subscribers who get hurt with blackouts and eventual price hikes. That's why the FCC voted today to reinvestigate the rules and its role in these negotiations. More »
Man Develops Cobwebs Waiting For Verizon FiOS To Lookup His Address
By Ben Popken on January 25, 2011 4:00 PM
49 Comments
It should not take numerous minutes for Verizon to look up John's address just to see if he might be eligible for FiOS. All told it took them 27 minutes just to locate his address and say, nope, you can't get FiOS. So he served them by talking trash about their database. Oh snap!
Guy Tries To Give Up Cable, Wimps Out In Under A Month
By Ben Popken on December 29, 2010 12:00 PM
236 Comments
A Cnet editor and his wife tried to "cut the cord" and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he's back on the sauce. What a milksop! More »
(jayRaz)
Update: Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By Ben Popken on November 29, 2010 12:00 PM
11 Comments
There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead. More »
Couple Waits 7 Months For FiOs Refund. Instead, They Get A Debt Collector.
By Ben Popken on November 18, 2010 12:00 PM
25 Comments
Tony and his wife have been waiting for 7 months for their $144.81 refund from Verizon FiOs that they've repeatedly been told is coming their way. It hasn't showed up, but the debt collector trying to collect on that amount has. More »
FiOS Is Fast Except When You Can't Upload Anything
By Ben Popken on October 26, 2010 1:00 PM
82 Comments
Matt hasn't been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. More »
