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Can Verizon Hike My Cable Box Rent In The Middle Of A Contract?
By Laura Northrup on May 17, 2012 9:35 AM
52 Comments
Jeanne has had her Verizon FiOS settop boxes for three years now, and the rent for them has remained the same. Until now. The difference is only a dollar, but what vexes her is that she just signed a contract in order to get a discount on her service. They shouldn't be able to raise the rent when she's signed a contract. Should they? And why is the rent higher when she still has the same old boxes? More »
(dooley)
Verizon To Kill Grandfathered Unlimited Data Plans
By Chris Morran on May 16, 2012 2:39 PM
134 Comments
If you were one of the Verizon Wireless customers who was allowed to continue their unlimited data plans after the company switched to tiered pricing last summer, we have some bad news. The company says it will be eliminating grandfathered plans as it rolls out LTE service. More »
(Cayusa)
Want Verizon FiOS To Price-Match Itself? You Need Imaginary Re-Installation
By Laura Northrup on May 8, 2012 10:34 AM
42 Comments
A week after Kyle got Verizon FiOS installed in his new apartment, he saw an ad for a new subscriber deal that was $15 cheaper per month than the two-year contract he had just signed. No problem, then: just call them up and see whether they could price match their own deal. Sure, they could: but only if he canceled his new service, returned all of the equipment, and had the installers come out again to turn the service back on. Well, that's efficient. More »
Lawsuit: Verizon Sold Me A DSL Plan It Couldn't Deliver
By Chris Morran on April 16, 2012 3:30 PM
53 Comments
A Verizon customer in California says the telecom titan screwed her over by selling her on a higher-priced DSL tier that it should have known could never possibly deliver the promised speeds. More »
Verizon: If You Want To Upgrade Your DSL Service, You'll Have To Get Local Phone Service Too
By Chris Morran on April 4, 2012 1:00 PM
83 Comments
Our inbox is currently being flooded with complaints from angry Verizon DSL customers who found out today that if they ever want to change or upgrade their service — even if they simply want to move across town — they'll soon have to add Verizon local phone service. More »
Which Worst Company Contenders Force Customers Into Mandatory Arbitration?
By Chris Morran on March 21, 2012 3:30 PM
37 Comments
As we sifted through the mountain of nominations for this year's Worst Company In America tournament, we noticed a trend of readers who cited companies' mandatory binding arbitration clauses as a reason for nominating. And while it's businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. More »
Worst Company In America Round One: AT&T Vs. Verizon
March 19, 2012 12:00 PM
33 Comments
Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee. More »
Here It Is, Your Lineup For Worst Company In America 2012!
March 12, 2012 12:00 PM
120 Comments
Welcome to Consumerist's 7th Annual Worst Company In America tournament, where the businesses you nominated face off for a title that none of them will publicly admit to wanting — but which all of them try their hardest to earn. So it's time to fill in the brackets and start another office pool. That is, unless you work at one of the 32 companies competing in the tournament. More »
Restaurant Uses Old School Social Media To Complain About Verizon
By Chris Morran on February 9, 2012 1:30 PM
38 Comments
It's now commonplace for angry consumers to use Facebook, Twitter, Tumblr, or WUPHF to complain that they are being ignored by their phone/cable/satellite provider. But one restaurant in Manhattan decided to voice its opinion of Verizon in a way that doesn't require an internet connection. More »
Verizon & Redbox Team Up In Unholy Video Alliance To Take On Netflix
By Mary Beth Quirk on February 6, 2012 10:00 AM
34 Comments
In an attempt to woo Netflix customers who want either streaming video, DVD rental or both, Verizon and Coinstar's Redbox have joined forces to provide a new video service. The way they made the announcement, seems like they're kind of saying, "Yeah, we're not going to be Netflix, so, pick us!" More »
(Enokson)
When The Lights Go Out, You Might Be Stuck Without A Landline
By Mary Beth Quirk on January 27, 2012 3:00 PM
106 Comments
Now that telephone and cable companies have increasingly moved away from using the old tried and true copper lines to provide landline service, you might find yourself without a phone in a power outage. Our seriously smart siblings at Consumer Reports looked into the drawbacks of landline fiber optic and VoIP telephone systems. More »
I Signed Up For Verizon DSL Back In September. They Forgot That I Exist.
By Laura Northrup on January 12, 2012 10:35 AM
42 Comments
Heather signed up for Verizon DSL service at her new place last September. So she's been enjoying several months of cost-effective Internet service by now, right? Not exactly. Her story is a perfect illustration of why it is that monopolies can make customers miserable. The scheduled installation technician never showed up, troubleshooting of her service didn't work, and when she tried to set up service again months later, they misplaced her account and kept hanging up on her. More »
(dooley)
Verizon Catches On To Unlimited Data Loophole, Returns Account To Tiered Pricing
By Chris Morran on January 3, 2012 12:32 PM
46 Comments
Apparently, there had been a way that you could talk the Verizon Wireless automated CSR into changing your current tiered data plan into an unlimited one. But now that this work-around has been published and oodles of people have tried it, VZW appears to have caught on and has begun auditing changes to customers' accounts to make sure people aren't working the system. More »
Verizon Caves, Pulls Plug On $2 Convenience Fee
By Chris Morran on December 30, 2011 3:35 PM
71 Comments
Well that was fast. Only hours after publicly stating it wouldn't back off from charging a $2/month fee to customers who paid online or by phone with a debit/credit card, Verizon Wireless has pulled a complete 180 and decided to nix the fee completely. More »
FCC Voices Concern Over Verizon Wireless Fee
By Chris Morran on December 30, 2011 3:15 PM
23 Comments
Someone at the FCC must be a Verizon Wireless customer. The agency has just announced that it will look into the nation's largest cell phone service provider's plan to charge a $2/month fee to customers who don't enroll in auto-pay or pay directly from their bank accounts. More »
Verizon Says It Won't Back Down On $2 'Convenience' Fee
By Chris Morran on December 30, 2011 2:39 PM
49 Comments
UPDATE: Verizon lied. They were not as steadfast as they would have had you believe and have now backed down on this fee. More »
Verizon Wireless Will Watch Everything You Do If You Don't Opt Out
By Marc Perton on November 17, 2011 12:45 PM
49 Comments
Verizon Wireless is sending emails to customers this week informing them that the company will now begin storing their browsing history, location, app usage data and more, in the name of providing "more relevant" mobile ads. The company says it won't "share any information that identifies you personally," and the email includes instructions for customers who want to opt out of the tracking program. More »
(wsh1266)
From FiOS, To Cablevision, To Hell, And Back Again
By Ben Popken on November 11, 2011 1:00 PM
27 Comments
Oliver tried to two-time FiOS after he got burned on a bad install. But Cablevision didn't treat him right either, reneging on its promise to pricematch his old bill. Now he's back again trying to rekindle a relationship with FiOS but they're still up to their old ways and not giving him the tender loving he deserves. More »
Verizon Class Action Settlement: Get Refunds For Accidentally Pressing "Get It Now" Button
By Ben Popken on November 4, 2011 2:00 PM
27 Comments
If Verizon "erroneously" charged you for accidentally pressing the "Get it Now" or "Mobile Web" buttons on your phone, you can file for a refund, thanks to a recent class action settlement. More »
Verizon To Offer "Turbo" Button To Users To Speed Up Apps, For A Price
By Ben Popken on November 3, 2011 10:00 AM
43 Comments
App on your Verizon phone going too slow? Just press the "turbo" button and get a temporary speed boost for $.99. That's the idea behind a new feature Verizon will be releasing to software developers in 2012. More »
