us-air
(jsbarrie)
—>Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn't make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz's first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent. More »
"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights." More »
This is Round 44 in our Worst Company in America contest, US Air vs Microsoft!Here's what readers said in previous rounds about why they hate these two companies... More »
—>This is Round 23 in our Worst Company in America contest, US Airways vs Washington Mutual. More »
—>Reader Matt screwed up. He forgot to cancel his reservation with US Airways when his friend's delayed passport application forced them to change their travel plans. The situation was entirely Matt's fault, and US Airways justifiably refused to reissue the ticket. Matt, however, swayed the airline by wrapping an excellent mea culpa cum plea into the feared Executive Email Carpet Bomb. More »
—> A reader has forwarded us an obnoxious notice from US Airways that explains how they "reward" their frequent flyer program members: by charging them $25 if they're not active enough. So what are the best ways to remain active without spending $25 or making an unnecessary ticket purchase? More »
—>Several airlines are taking small steps to reduce the infuriating delays that have plagued carriers during their no-holds-barred fight to remain profitable. Airlines are still cramming their planes full of paying consumers, but they are hoping that building more ground time into schedules and changing the way flights are diverted will alleviate some complaints. More »
—>US Air has boasted ads on seatback tray tables for many months now, but they still have the power to irk some customers, as reader Cameron writes:
I took these photos on my return flight from New Orleans this past Sunday. It appears that, in order to bolster revenues, US Air has turned to placing advertisements on the top surfaces of your seat back tray. Not only that, but they are "self-aware", sporting beverage spill graphics and touting the safety of Ford SUVs. I was settling into my seat and was going to lower my tray to hold my book and iPod when I was confronted by this - I must say this should be stopped and I've already contacted US Air complaint line.More »
—>Noreastern is miffed because his connecting US Air flight was canceled due to weather. Thing is, he was flying from Philly to Ohio, and it was snowing in neither of these two places. More »
—>At six feet, five inches, Tom is a big man and when flying, he likes the aisle. Lately, the airlines don't seem to care. More »
