Consumerist
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empathy
U.S. Airways: Abandoning Passengers "Is Not A Compensation Issue"
Remember the 274 passengers stranded by U.S. Airways in Punta Cana? According to the airline, compensating those passengers would be unsafe. Seriously, that's their argument:
"In order to ensure that all carriers remain focused on safety, aviation regulations do not require airlines to pay compensation for consequential expenses because of delayed or canceled flights."
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worst company in america
Round 44: US Air vs Microsoft
This is Round 44 in our Worst Company in America contest, US Air vs Microsoft!Here's what readers said in previous rounds about why they hate these two companies... More »
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worst company in america
Round 23: US Airways vs Washington Mutual
This is Round 23 in our Worst Company in America contest, US Airways vs Washington Mutual.
US Airways: According to Zagat's, they're the number one worst airline ("as "unhelpful" as "the DMV," "schedule should be published under "fiction" and the Philly hub is the "Bermuda Triangle of luggage"). They've also joined in with the other airlines in devaluing their frequent flyer programs (translation: legally steal money from you). If that sounds bad, just be glad you're not a US Airways employee. A recent NYT article revealed US Air employees actually hate their own airlines more than their customers do.
Washington Mutual, but one cockroach feeding off the sub-prime mound of bat guano, recently rejiggered its executive bonus pay so no execs would feel any pain from the imploding mortgage market they profited off of and helped create. Two years after acquiring Providian, they still haven't integrated the two systems, sometimes resulting in customers getting completely stranded overseas after having their wallet stolen. More »
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resolutions
EECB Pressures US Airways To Reissue Unused Ticket, Waive Reissue Fee
Reader Matt screwed up. He forgot to cancel his reservation with US Airways when his friend's delayed passport application forced them to change their travel plans. The situation was entirely Matt's fault, and US Airways justifiably refused to reissue the ticket. Matt, however, swayed the airline by wrapping an excellent mea culpa cum plea into the feared Executive Email Carpet Bomb. More » -
airlines
Fewer Delays On The Horizon
Several airlines are taking small steps to reduce the infuriating delays that have plagued carriers during their no-holds-barred fight to remain profitable. Airlines are still cramming their planes full of paying consumers, but they are hoping that building more ground time into schedules and changing the way flights are diverted will alleviate some complaints. More » -
complaints
"Presumably The Flight Crew Was In Montreal"
Noreastern is miffed because his connecting US Air flight was canceled due to weather. Thing is, he was flying from Philly to Ohio, and it was snowing in neither of these two places. More » -
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complaints
When Flying Requires a Shoehorn
At six feet, five inches, Tom is a big man and when flying, he likes the aisle. Lately, the airlines don't seem to care. More »
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