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united-airlines
united-airlines
(ashi)
Couple Says United Airlines Employee Used Gay Slur Against Them
By Chris Morran on November 28, 2011 3:15 PM
131 Comments
The folks at United Airlines are looking into a complaint from a gay couple who say that they were not only treated rudely by airline employees but that one actually called them "f****ts" at Denver International Airport. More »
United CEO: Airfares Are Only Going To Get More Complicated
By Chris Morran on November 10, 2011 4:30 PM
46 Comments
While regulators continue to push through rules intended to make airfares more transparent, airlines continue to pare base ticket prices down while charging fees for everything else that used to be included in the listed cost. Given all the potential permutations, it's not surprising that Jeff Smisek, CEO of United Airlines, doesn't see things getting simpler anytime soon. More »
(Jukk_a)
United Airlines Blasts Into New Territory With First Commercial Biofueled Flight
By Mary Beth Quirk on November 8, 2011 11:00 AM
44 Comments
Getting a leg up on the competition and also doing your part to help the environment is a bit of a coup, so props to you, United Airlines, for launching the first commercial flight in America powered partly by biofuel. Namely, algae jet fuel. More »
Passenger Sues Continental, Others Over Turbulent Flight
By Chris Morran on October 11, 2011 1:30 PM
100 Comments
When what was supposed to be a 20-minute flight turns into two-plus hours of turbulence, it's easy to understand why a passenger would be peeved. But is worthy of a lawsuit against four airlines? More »
Flying Relatives Home On United For The Holidays? Better Just Send Them A Check
By Laura Northrup on October 7, 2011 8:00 AM
64 Comments
When Cindy purchased her adult daughter's plane tickets to visit for the holidays, she didn't realize that United would rather have her just send her daughter the cash. At least, that's the only logical explanation for the rule she learned about only after the purchase was complete: the credit card used to buy the tickets must be available at check-in. How is Cindy's daughter supposed to present her credit card? More »
Continental Frequent Flier Miles Will Soon Have Expiration Date
By Chris Morran on September 21, 2011 12:15 PM
19 Comments
People with stockpiles of Continental Airlines frequent flier miles who haven't flown in a while may want to pay attention to this. When that airline finally weds its frequent flier program to that of United Airlines in 2012, the clock could be ticking before those miles disappear. More »
My Precious Miles Don't Go That Far In The Face Of Airline Fees
By Mary Beth Quirk on September 19, 2011 3:15 PM
45 Comments
You fly and fly and you spend on your credit card and do things to rack up miles, and finally, the day comes, as it did for Consumerist reader Jim, when you can cash those miles in for an actual flight! Hurray! But oh, wait, there's this thing called "fees" which end up raining on any happy redeeming parade. More »
Passengers, Including Supreme Court Justice, Evacuated From United Flight Via Emergency Slides
By Chris Morran on September 14, 2011 2:11 PM
35 Comments
The last time a jet's emergency chute made national news, it was a JetBlue flight attendant experiencing an on-plane meltdown. But earlier today, a United Airlines flight that had just boarded at Dulles International outside of Washington, DC, had to be evacuated, which meant Supreme Court Justice Ruth Bader Ginsburg had to go for a ride down the slide. More »
Passenger: United Cabin Crew Thinks Books About Old Airplanes Signify A Security Threat
By Chris Morran on August 24, 2011 10:30 AM
276 Comments
Last week, folk singer and aviation enthusiast Vance Gilbert thought he'd pass the time on his United Airlines flight from Boston to Washington, DC, by perusing some books about old aircraft. This was apparently enough to set off alarm bells among the flight crew, who had the plane return to the gate where Gilbert was met by the authorities. More »
United Airlines Returns Passenger's Wheelchair In Pieces
By Chris Morran on August 18, 2011 11:45 AM
52 Comments
When a United Airlines passenger got off the flight from Washington, D.C., to Oklahoma City, he was expecting that his $20,000 power wheelchair would be waiting for him. And it was... well at least some of it was. More »
(gurms)
10.5% Of Spirit's Revenue Comes From Baggage Fees
By Ben Popken on August 4, 2011 12:00 PM
21 Comments
Recently Delta caught attention because in 2010 it earned the most revenue from baggage fees, $952 million, of all the airlines. But when you compare it to their total revenue, they're in the low-middle of the pack, with Spirit coming out on top. Let's look at a chart! More »
(afagen)
United Says Photographing Staff Could Get You On 'No Fly' List, Continental Says You Deserve An Apology
By Chris Morran on July 28, 2011 1:30 PM
76 Comments
Though United Airlines and Continental have been married for the better part of a year, the newlyweds haven't begun to see eye-to-eye on everything. Take, for instance, a customer's right to photograph a staffer's name tag. United says it could get you banned from the airline and put on a "no fly" list, while Continental says that's just not so. More »
Continental Cancels 24 Flights After Pilots Come Down With Mystery Illness At The Same Time
By Chris Morran on July 27, 2011 2:35 PM
37 Comments
Some sort of mysterious flu bug must be circulating the in cockpits of Continental flights. The airline has been forced to cancel 24 flights today because too many pilots called in sick. More »
Delta, Continental, Others Jack Up Fares After Federal Tax Takes Vacation
By Chris Morran on July 25, 2011 7:30 AM
56 Comments
As we reported last week, the inability for Congress to come to terms on a bill that would extend the FAA's operating authority means that airlines are not currently charging federal taxes on airfares. But if you're not seeing any difference in the final price of your ticket, that's because most airlines have increased their fares since Saturday. More »
Delta's $952 Million In Baggage Fees Is More Than United And Continental Combined
By Chris Morran on June 13, 2011 4:31 PM
49 Comments
The Department of Transportation released its final numbers for airline baggage fee revenue from 2010 and Delta has sent a very loud message to the rest of the industry: Y'all got a lot of catching up to do. More »
DOT Fines Continental For Not Disclosing Fuel Surcharge On Website
By Chris Morran on June 6, 2011 3:30 PM
40 Comments
Fuel surcharges can add hundreds of dollars to the cost of a flight, a fact that travelers trying to buy tickets on Continental's website weren't finding out until after they had selected their itinerary. That's why the Depart of Transportation has slapped the airline with a $120,000 fine. More »
F-16s Escort United Flight After Reclined Seat Leads To Slapfest
By Ben Popken on June 1, 2011 12:00 PM
68 Comments
We've all gotten annoyed at a passenger in front of us who reclines his seat too far into our space, but most of the time it doesn't lead to two fighter jets escorting the plane for an unscheduled landing. More »
Man Caught Joining The Mile-High Club With Himself On United Flight
By Mary Beth Quirk on May 25, 2011 11:15 AM
88 Comments
Sure, you can be quite the topic of conversation at a party if you can claim you've joined the Mile-High Club, but it's a much sadder story if you're the guy who got caught having sex with yourself. In your seat. Next to an innocent bystander. More »
(afagen)
United Reinstates, Quickly Withdraws, 9/11 Flight Numbers
By Chris Morran on May 18, 2011 1:44 PM
59 Comments
An oversight by someone at United Airlines ruffled more than a few feathers this morning when it looked like the carrier was set to reinstate flight numbers UA093 and UA175, both of which had been out of use since jets associated with those flights were used in the Sept. 11, 2001 terrorist attacks. More »
(afagen)
Allegations Of Photography Cause Plane Evacuation, 2.5-Hour Delay On United Flight
By Chris Morran on April 25, 2011 1:40 PM
149 Comments
When did "taking photographs" become "suspicious behavior" on a plane? Because that's exactly what caused an entire United flight to return to its gate, be evacuated and inspected, leave 2.5 hours late and forced to make an additional stop because of the delay. More »
