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Twitter's Decision To Block Content In Specific Countries Sparks Protests From Users
By Mary Beth Quirk on January 27, 2012 11:00 AM
6 Comments
Twitter announced yesterday that they'll be enforcing a new policy that will allow for reactive blocking of content on a country-by-country basis, and already today some users are vowing to stop using the social media site on Saturday in protest. More »
Designated Theater Tweet Seats Allow Audience To Chronicle Shows In Real Time
By Mary Beth Quirk on December 6, 2011 5:00 PM
52 Comments
Sitting behind a person at the opera who is busily tweeting away during a performance is totally unacceptable, which is why certain theaters are now designating "tweet seats" for those who want to live-tweet a show. Put'em all in one area so they can't bug anyone else, right? More »
Spirit Airlines Fined $50K For Misleading Tweets
By Chris Morran on November 21, 2011 4:15 PM
27 Comments
The Dept. of Transportation rules about airfare transparency don't just apply to carriers' websites and ads, but also to their Twitter feed. Just ask Spirit Airlines, which was slapped with a $50,000 fine for Tweets touting its $9 airfares. More »
Virgin America Is Pleased With Their New Reservation System
By Ben Popken on November 2, 2011 3:00 PM
10 Comments
Despite experiencing some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they're overall "pleased" with how the reservation system transition they started on Saturday is going. More »
Virgin America's Brand New Sabre Reservation System Hits Turbulence
By Ben Popken on November 2, 2011 11:00 AM
24 Comments
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can't make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold. More »
How To Build More Social Media "Klout"
By Phil Villarreal on October 31, 2011 3:15 PM
31 Comments
Some see the social media scene as an ever-fluctuating competition, with everyone scrapping to claw market share away from one another. Encouraging this mentality is Klout, which claims to filter peoples' social media influence and assigns them a score out of 100. Some dismiss the service, but most involved in the scene keep an eye on their scores. More »
Changing Over Chipotle Signs To Show Pork In Pinto Beans Will Take A Few Months
By Ben Popken on October 27, 2011 4:00 PM
110 Comments
In late July, Chipotle garnered kudos after CEO Steve Ells called up a fan who had been Tweeting his displeasure at discovering that Chipotle's pinto beans were cooked with pork. Ells pledged that the burrito chain would change all its menu boards to reflect the pork content. A few months later I walked into a Chipotle in Midtown and noticed their sign hadn't changed. More »
Apple Allegedly Kicks "The Situation" Out For Trying To Cut iPhone 4S Line
By Ben Popken on October 17, 2011 1:00 PM
69 Comments
The Situation's six-pack was allegedly sent packing after the Jersey Shore star tried to cut an iPhone 4S line at an Apple store this weekend. More »
'Hunger Games' Viral Site Requires You To Give Marketers Control Of Your Facebook Or Twitter Account
By Chris Morran on October 14, 2011 12:16 PM
56 Comments
The Hunger Games is a wildly popular series of books about a dystopian future where the government spies on your every move and teenagers square off in a to-the-death tournament for the amusement of the upper-class residents of the capitol city. The books are soon to become a big-time Hollywood franchise and as part of the much-hyped countdown to that release, millions of people are getting in on the viral marketing by logging onto a website that creates a unique badge for each user. But are these people looking at the permissions they're signing away when they log in? More »
Tweet Gets Citi To Stop Junk Mail Deluge
By Ben Popken on September 27, 2011 10:00 AM
23 Comments
Dan and his wife were getting hit by two pieces of junk mail from Citi almost every day. One to him, and one to his wife. He couldn't figure out how to tell Citi to stop, until he remembered the online service with the little blue bird that goes "Tweet, tweet." More »
Oops: Pot-Smoking Elmo Already Claimed @Qwikster On Twitter
By Ben Popken on September 19, 2011 4:00 PM
66 Comments
Netflix might have flubbed on its due diligence when checking out if there were any a priori uses of the name "Qwikster." (Whether or not just picking that name itself is a flub is another discussion.) It seems there was already an entity out there using Qwikster, and it'll make it hard for the DVD by mail service to have a good Twitter profile. Yep, @Qwikster is a joint-smoking Elmo who gets bored in English class, harbors negative feelings about his ex-girlfriend, and recently attained level 25 in the Original Gangstaz game for iPhone. More »
Alec Baldwin Tweets Rant About Starbucks Employee By Name And Store Address
By Ben Popken on September 8, 2011 11:00 AM
90 Comments
Maybe he was riding the high of Ben & Jerry's launching the "Schweddy Balls" flavored ice cream named after the famous SNL sketch he was in? Whatever the reason, Alec Baldwin turned his 100,000 megawatt star power and 323,235 Twitter followers on a Starbucks barrista Wednesday who apparently left him with a burnt taste in his mouth, tweeting that the guy was "uptight" and had "an attitude problem." The tweet named the coffee worker by name and gave the cross streets of the Starbucks location he was at. Kind of like killing a gnat with a RPG, no? More »
If You Followed @Irene On Twitter, You Reached An Ad Agency
By Marc Perton on August 30, 2011 1:30 PM
18 Comments
If you're one of the 11,000 people who decided to follow @Irene on Twitter to keep up with hurricane news, you may want to unfollow, now that the account has reverted to its pre-hurricane status as an "agency soapbox" for a product strategist (named Irene, of course) at marketing agency Huge Inc. More »
Morton's Delivers Man Steak At Airport After He Jokingly Asks For One In A Tweet
By Ben Popken on August 18, 2011 11:00 AM
57 Comments
Before boarding his plane from Tampa to Newark, Peter Shankman jokingly asked Morton's Steakhouse over Twitter if they could meet him with a porterhouse steak when he landed. Lo and behold, they did. More »
Insulting Restaurant Staff On Twitter While You're Still In The Restaurant Might Get You Kicked Out Of Restaurant
By Chris Morran on August 17, 2011 4:15 PM
174 Comments
Think of this as the counter-point to the earlier Twitter-related post. A diner at a Houston restaurant was given the boot after she decided to Tweet her opinion of the staff while she was still at the eatery. More »
Tweets Get Chipotle To Change Menus To Show Pinto Beans Cooked With Bacon
By Ben Popken on August 17, 2011 3:00 PM
210 Comments
Both a diehard Chipotle fan and a person who doesn't eat pork, Seth Porges was surprised to discover recently that the pinto beans he'd been eating for years from there are actually cooked with a little bit of bacon. Within two hours of emailing top execs and tweeting about it, he received a personal phonecall from Steve Ells, CEO of Chipotle. More »
Pizza Place Learns To Not Call Customer "Dumbass" On Twitter
By Chris Morran on August 15, 2011 2:30 PM
108 Comments
There are some very good reasons why many traditional publicists hate Twitter and other social media outlets that give businesses unfettered access to immediately address their customers. Because it's amazing how quickly you can anger your entire customer base in 140 or fewer characters. More »
NYPD Forms New Unit To Monitor Facebook And Twitter For Signs Of Criminal Activity
By Chris Morran on August 10, 2011 12:15 PM
36 Comments
Be careful the next time you're planning a bank heist on Facebook or send out a Tweet that reads "there were only supposed to be two alarm systems wtf???" As we've already reported, cops around the country have begun using social media to track down criminals, and now comes the news that the New York City Police Department has actually created a unit that monitors Facebook updates, Twitter feeds and the like to detect the planning of, or bragging about, illegal goings-on. More »
( law_keven)
NYC Deputizes All Citizens As Secret Shoppers
By Ben Popken on July 28, 2011 5:00 PM
60 Comments
Inspections by New York's Department of Consumer Affairs found that two-thirds of the supermarkets they visited were overcharging customers at the checkout counter. That's up from 1 in 3 last August. So now they're turning all shoppers into "deputized inspectors" to report malefactors. More »
Eating Mini-Donuts Is Like Child Murder, Tweets Entenmann's
By Laura Northrup on July 6, 2011 7:24 AM
82 Comments
Attention, brands trying to be hip to the "Twitters": while it can sometimes be good exposure to mention one of the trending words or topics publicized on the right sidebar of the site, make sure that you know what that trending topic is referring to. At minimum, make sure that it doesn't refer to anything negative or potentially offensive. Such as a highly publicized murder trial. More »
