<![CDATA[Consumerist: Travel]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Travel]]> http://consumerist.com/tag/travel http://consumerist.com/tag/travel <![CDATA[ American Airlines Charges Fees To Non-Passengers ]]> In an attempt to improve margins during tough times, American Airlines will now charge fees to non-passengers, The Onion reports. (Thanks to ubermex!) (Photo: joyosity)

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Consumerist-5100285 Mon, 01 Dec 2008 09:42:15 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5100285&view=rss&microfeed=true
<![CDATA[ Airfares Sinking Due To Lack Of Demand ]]> The crappy economy is taking its toll on airfares. Demand is sinking taking airfares with it, says USAToday.

To assess the fare sales, FareCompare.com on Sunday analyzed airfares for the 25 most-traveled domestic routes in the continental USA.

On more than half the routes, non-stop coach tickets were available for travel on Dec. 10 for less than $220 round trip.

Prices were higher for travel closer to Christmas but still relatively inexpensive. For travel on Dec. 24 and returning five days later, for example, non-stop tickets were available on most routes for less than $270 round trip.

"Those holiday prices would have been double eight to 12 weeks ago," Seaney says.

Ray Neidl, an industry analyst for Calyon Securities, says passenger demand is "down sharply" because of the weak economy.

Just because fares are going down, however, doesn't mean you'll be saving any money. Many fares, while cheaper than they were a few months ago, are still higher than last year — and the new airline fees appear to be here to stay.

A passenger with a $200 ticket may pay up to $80 more round trip for two checked bags — a 40% increase on what they paid a year ago, USAToday points out.

Economic woes push ticket demand down, airfares lower [USAToday]
(Photo: flyingember )

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Consumerist-5099440 Wed, 26 Nov 2008 16:05:02 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5099440&view=rss&microfeed=true
<![CDATA[ Bolt Bus Is Cool But WiFi Is Slow ]]> I'm riding a Bolt Bus right now. It's a good cheap way for a car-less person like myself to get from New York to DC for the holidays. A big selling point was the free onboard wifi. Hooray, I thought, I can blog from the road. But I'm finding the connection to be slow and spotty. Tried with both my computer and my gal's. Scenery sure is nice, though.

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Consumerist-5098775 Tue, 25 Nov 2008 14:26:23 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5098775&view=rss&microfeed=true
<![CDATA[ Over on Elliott.org, a woman describes how ... ]]> Over on Elliott.org, a woman describes how her $29 Days Inn room ballooned to a $180 charge when the hotel's owner refused to honor the deal, and what she did to get the difference refunded. [Elliott.org]

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Consumerist-5091768 Tue, 18 Nov 2008 09:09:32 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5091768&view=rss&microfeed=true
<![CDATA[ United Adds $800 In Fees To $560 Trip, Loses Customer For Life ]]> We have a feeling this is going to happen with increasing frequency as airlines continue to bleed once-loyal customers for extra revenue: Greg Dean, the cartoonist behind Real Life Comics, has had enough of United gouging him. First it was the second checked bag fee, then the first checked bag fee. Then they doubled the pet-in-cabin fee to $175 each way, which works out to more than the cost of a human round-trip ticket.
And let's not forget the exorbitant booking fee for using miles for one of our tickets. The actual FLIGHT was only $280 round trip per ticket, but with the booking fee TO USE THE MILES TO PURCHASE A TICKET, we wound up paying over $500.

When Dean tried to convert the two tickets into travel vouchers, the airline charged him another $300. And that, readers, is when the airline killed off one of their better customer relationships.

For a trip that requires two roundtrip tickets priced at $280 each, or $560 before taxes, United managed to tack on over $800 in additional fees:

1st checked bag*: $30
2nd checked bag 50
pet-in-cabin fee 350
booking fee (estimated) 150
travel voucher conversion fee 300
Total: $880
figures reflect round-trip totals


 

Dean doesn't have a permalink to his post—it's just up on the "News" section of his front page—so we're reprinting it below for posterity:

There seems to be a trend with me lately - it seems that, without fail, if I am on the phone with United Airlines, it's going to end in me cursing them out.

First, let me point something out. I used to be a devotee to United Airlines. For years, when we had trouble flying on American or Delta or *shudder* Southwest, United was always there as our rock - flights were usually smooth, we got decent service, and life was good. We signed up for frequent flier cards, (Even got a free upgrade to First class from L.A. to Chicago once) and I got a credit card that would give me bonus miles with them. I also had sort of a soft spot for them in my heart, given that my Grandfather worked maintenance for them for most of his life in San Francisco. After his memorial, I wound up taking a bunch of his old United memorabilia home with me, and I'm always going to treasure it, no matter what.

But coincidentally, that particular flight was where the love affair started to go south. See, it was around June, and it was when they started adding on fees for the second checked bag - which we didn't know about until we got to the gate, of course. I understood, to a degree - fuel prices were at an all-time high, and the airlines had to make up for the difference somehow. But I do clearly remember mentioning to the gate agent that "Heh... you KNOW those fees aren't going to go away when fuel prices come down again." How right I was.

Now, of course, fuel has dropped to the lowest price it's been in YEARS, and have they removed the fee? HA! They went one step further... because in early October, we booked a flight home so we could spend Christmas with our families. During that phone call, I discovered that not only had they added a fee for the FIRST checked bag (WHO flies without checking at least ONE bag?!) but they had increased the pet-in-cabin price from $85 per direction (It had previously been $75 the year before) to ONE HUNDRED AND SEVENTY-FIVE DOLLARS per direction. Considering we'd be taking Selphie both ways, that adds up to MORE than the price of a ticket - just for the privelege of putting a dog carrier under the seat in front of us. And let's not forget the exorbitant booking fee for using miles for one of our tickets. The actual FLIGHT was only $280 round trip per ticket, but with the booking fee TO USE THE MILES TO PURCHASE A TICKET, we wound up paying over $500. The pet-in-cabin charge would be paid at the gate, of course. And don't forget the roughly $80 extra we would have to pay just to check our bags. This was the first instance where the phone call ended in extreme profanity.

Now, of course, we're MOVING BACK to California. We no longer have need for a flight from Austin to Sacramento. So, I decided to call United and see if it would be possible to convert the tickets into travel vouchers that we could use at another time. Certainly, said the reservations agent! There's only a fee of $150 per ticket to do so.

THREE HUNDRED DOLLARS?! FOR YOU TO PRESS A FEW BUTTONS AND CHANGE SOME INFORMATION IN A COMPUTER?! Needless to say, that phone call did not end in a civil fashion. I don't care if these people aren't personally responsible for these fees. They're representatives of United, and as such, they deserve to hear what I have to say. Take your fees and shove it.

And so, here and now, I officially renounce United Airlines. Call it whatever you want. A denouncement. A boycott. I don't care - the long and the short of it is this - I will never willingly fly United again, and I would urge anyone to whom customer service is important to boycott them as well. And not just United - I pledge, here and now, to never fly on another Star Alliance airline, either - domestically, this means no flying on US Airways. (Not exactly a huge loss) And I'm going to keep this up until United elects to rescind their fees for the first and second bags, and until the silly fees like $175 for a pet-in-cabin go away. But I'm not silly enough to think that the actions of one man are enough to get something done. That's why I'm calling on you guys.

I'm sure I'm not the only one furious with United Airlines for the treatment I've recieved - I'm sure many, many others have had the same experiences. Tomorrow, I will be writing up an actual, paper letter and sending it off to United, and I encourage you to do the same. If you feel so inclined, their mailing address is as follows:

Customer Relations
WHQPW
United Airlines
PO Box 66100
Chicago, IL 60666

Whether the fees go away or not is immaterial. I'm just pissed that United has $500 of my money that I'm never going to see again, and they're holding it hostage unless I pay an ADDITIONAL $300 to make use of it sometime in the next year. And so, I'm going to throw in my one profanity in this entire post - I say this so that people like my mom who don't really care for profanity can stop reading now.

Fuck you, United Airlines. You just lost a devoted customer.

Real Life Comics (Thanks to Arthur!)
(Photo: Getty Images)

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Consumerist-5086868 Fri, 14 Nov 2008 10:13:29 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5086868&view=rss&microfeed=true
<![CDATA[ United Airlines is offering 20% off the 1st ... ]]> United Airlines is offering 20% off the 1st checked bag fee if you check-in online and pay the fee at United’s Web site (www.united.com) before January 31, 2009. They've also decided not to double the 2nd check bag fee as previously planned. [Cheapflights]

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Consumerist-5082545 Mon, 10 Nov 2008 18:44:35 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5082545&view=rss&microfeed=true
<![CDATA[ Flying somewhere to welcome home a family ... ]]> Flying somewhere to welcome home a family member in the military? Hope that the military doesn't change the date, because as one mom found out — Travelocity's insurance policy is only covers changes due to "death, illness and jury duty." Don't worry, there's a happy ending. [MomLogic]

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Consumerist-5082388 Mon, 10 Nov 2008 15:59:17 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5082388&view=rss&microfeed=true
<![CDATA[ Meet United Airlines' Less-Valued Customers! ]]> We understand that airlines have to bend over backwards to attract and retain lucrative business travelers. We get it. Sadly, it seems that some airlines are running out of obsequious language that manages not to be insulting to the "rest of us."

Reader Aaron forwarded us the following email from United announcing that "Premier Executive" frequent fliers would now be able to board before... um, you know. Those other passengers.

Beginning November 12, our Premier Executive members and Star Alliance Gold guests will board before Seating Area 1 customers through the Economy Lane.

The new boarding order will be as follows: Global Services, 1K and customers sitting in United First will continue to board first through the Red Carpet Lane, followed by our United Business customers. Our Premier Executive and Star Alliance Gold members will then be invited to board.

After all of our most-valued guests are on board and getting settled, the regular boarding process of seating areas 1 through 4 will begin.

We strive to consistently reward you, our premium customers, for your loyalty. We hope that as a Premier Executive and Star Alliance Gold customer, you enjoy this added benefit

There's just something a little creepily desperate about this email, don't you think?

At least they haven't yet resorted to fear. The next email will probably read, "After all of our most-valued guests are on board and getting settled, the remaining passengers will proceed to the physical challenge portion of the boarding process, after which a King or Queen of Coach will be crowned and the losing passengers will subject to his or her cruel whims for the remainder of the flight. Also: there will be no snacks."

(Photo: afagen )

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Consumerist-5082299 Mon, 10 Nov 2008 14:37:04 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5082299&view=rss&microfeed=true
<![CDATA[ 5 Sites For Finding Cheap Travel Tickets ]]> Lifehacker's readers voted on their 5 favorite, and sometimes, unsung, travel deal websites. Here's what they came up with:

What about you, what travel sites do you visit first when hunting for a deal?

[Lifehacker] (Photo: balmes)

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Consumerist-5077552 Fri, 07 Nov 2008 09:51:00 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5077552&view=rss&microfeed=true
<![CDATA[ United Airlines Duct Taped Unruly Passenger To Her Seat ]]> A United Airlines crew was apparently forced to use duct tape to restrain an unruly passenger after the normal ankle cuffs kept slipping off. The passenger, who was apparently quite intoxicated after having several drinks at the airport (she also brought alcohol onto the plane), is accused of slapping a flight attendant on the behind, and grabbing and pulling the hair of a passenger whom she'd fallen on.

Castillo, 45, struck a flight attendant on the buttocks with the back of her hand during Saturday's flight, FBI Special Agent Peter Carricato said in a criminal complaint filed in U.S. District Court in Charlotte. She also stood and fell onto the head of a blind passenger and later started pulling the person's hair, the complaint stated.

Ankle cuffs kept slipping off Castillo, so the flight crew and two passengers were forced to use duct tape to keep her in her seat, the complaint states.

She calmed as the pilot diverted the flight to Charlotte-Douglass International Airport, but became disruptive again when authorities boarded the plane to remove her, authorities said.

Watch how much you drink at the airport, people.

FBI: Airline passenger restrained with duct tape [AP]
(Photo: Getty)

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Consumerist-5078504 Thu, 06 Nov 2008 13:23:30 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5078504&view=rss&microfeed=true
<![CDATA[ Southwest Reduces Airfare On 56 Destinations From Minneapolis ]]> Last night, Southwest reduced airfare on 56 destination going to and from Minneapolis, starting March 9, 2009. Look for this to set off a nice pricewar that will benefit travelers' pocketbooks. For instance, their new one-way between Minneapolis and Chicago will be $69. Farecompare's Rick Seaney predicts that the legacy airlines will react by slashing prices, adding flights, and possibly dropping those dread 2 night minimum stay round trip fares in favor of straight one-ways. Rick says he'll be posting a total airfare schedule rundown later today on his blog, rickseaney.com.

Southwest Airlines Files Minneapolis Airfares - Let the Fare Wars Begin [Rick Seaney] (Photo: Reflection717)

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Consumerist-5078314 Thu, 06 Nov 2008 10:35:43 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5078314&view=rss&microfeed=true
<![CDATA[ More Changes To United Airlines Frequent Flier Program ]]> Could this be a sign of thawing in the hearts of United Airlines? They announced yesterday that after four months of crediting Mileage Plus members with actual miles flown instead of a minimum of 500, the airline will reinstate the old program for "elite" members.

The change occurs Jan. 1, when United's "elite" Mileage Plus members will earn a minimum 500 miles for any flight, Robin Urbanski, a spokeswoman, said in an e-mail message.

United also will credit their accounts retroactively for flights made since July 1, when UAL unit dropped the minimum award for all Mileage Plus members.

The change shows the value airlines place on retaining the loyalty of passengers who fly the most. American Airlines said last week that it would drop a minimum award in favor of actual miles flown for all except its elite-program members, saving money by reducing the number of passengers eligible for free trips.

United opted to add back the minimum guarantee for elite travelers to "keep our program competitive with other airlines and reward our most premium members," Urbanski said.

The rest of you plebs will, of course, still only get the actual amount of miles flown.

United Airlines restores mileage credit in bid to keep loyal customers [IHT]

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Consumerist-5077679 Wed, 05 Nov 2008 18:39:52 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5077679&view=rss&microfeed=true
<![CDATA[ Delta To Add $15 First Checked Bag Fee ]]> The AP says that the new mergeriffic Delta will be adding a $15 fee for the first checked bag and $25 for the second checked bag when traveling domestically, which is consistent with Northwest's existing policies.

From the AP:

Customers who purchased Delta tickets on or before Wednesday, and who are traveling on or after Dec. 5, will be charged $50 for a second bag, but will be permitted to check their first bag without charge based on Delta's previous policy. Customers flying in first or business class, including SkyMiles Medallion members and WorldPerks Elite members, will be able to check up to three bags, up to 70 pounds each, for free, Delta said.

Delta Air Lines adding first bag fee [IHT]
(Photo: Flying Photog )

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Consumerist-5077231 Wed, 05 Nov 2008 11:46:52 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5077231&view=rss&microfeed=true
<![CDATA[ Hilton Tells Loyal Customer He's Not Important Enough To Get Reservation Changed ]]> When Mr. Glassman tried to change his reservation date at a DC Hilton, a hotel clerk told him he couldn't do that because a large group was checking in and, "There won’t be anyone on the desk to accommodate you." When he asked for clarification, that no matter what time he checked in during that day, no one would be able to help him, the answer was in the affirmative. So Glassman, a frequent Hilton customer, canceled his reservation, all his future reservations, and all those of the rest of his 21-member law firm. When Hilton corporate caught word, "gaskets were blown" and they took it as a "training opportunity," but by that time, they lost Glassman's business for good.

Yes, a Room’s Available. But No, You Can’t Check In. [NYT]

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Consumerist-5075914 Tue, 04 Nov 2008 10:52:51 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5075914&view=rss&microfeed=true
<![CDATA[ US Airways To Charge $7 For Pillows And Blankets ]]> US Airways is planning on copying JetBlue and start charging $7 for pillows and blankets. This is how we're going to save the airline industry, with fees for not being cold? No wonder they're in a tail-spin. [NYT] (Photo: Presidente)

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Consumerist-5075829 Tue, 04 Nov 2008 09:01:25 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5075829&view=rss&microfeed=true
<![CDATA[ Should An Infant With No Seat Have To Pay A $320 Fuel Surcharge? ]]> Here's an interesting situation. When babies fly domestically, they fly for free — but international flights require a ticket and, apparently, a huge fuel surcharge.

From Elliott.org:

The agent asked for our ticket for our son. I will not go into all of the details, but an hour later (and 35 minutes to flight departure), we were forced to pay 332 euros ($423.10) to get my son a ticket so he could return back to the states.

Words cannot describe my outrage at the time, especially the justification of the fees ($320 fuel surcharge - $160 each way??!!). How can they legally charge that much when our ten pound infant does not even have a seat?

Delta responded to this complaint with a form letter explaining that kids need a ticket — which is 10% of the regular fare. The only problem? He'd already paid that fee when he booked the tickets. The $320 was explained to him as a fuel surcharge.

Should passengers who don't even get a seat and weigh 10 lbs be charged this fee? Seems a little silly doesn't it?

Waaaa! Baby gets socked with surprise $320 fuel surcharge on Delta flight [Elliott] (Thanks, Shaula!)
(Photo: So Cal Metro )

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Consumerist-5073497 Sat, 01 Nov 2008 13:59:58 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5073497&view=rss&microfeed=true
<![CDATA[ How Midwest Airlines Is Like Schlitz ]]> How is Midwest Airlines like Schlitz beer? A traveler angry over how Midwest's wider business seats now cost an extra $50 explains. [Upgrade: Travel Better]

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Consumerist-5072325 Fri, 31 Oct 2008 11:23:54 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5072325&view=rss&microfeed=true
<![CDATA[ Northwest Airlines And Delta Merge, Finally ]]> The Northwest Airlines/Delta merger is finally done, says the Chicago Tribune. The new airline will be called Delta and will be run by Delta CEO Richard Anderson. With 75,000 employees and $34 billion in revenue, it will be the US's largest carrier.

Northwest, Delta deal gets done [Chicago Tribune]
(Photo: So Cal Metro )

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Consumerist-5070961 Thu, 30 Oct 2008 10:33:57 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5070961&view=rss&microfeed=true
<![CDATA[ The price of jet fuel is down, but those ... ]]> The price of jet fuel is down, but those fuel surcharges? Nope. They're up. [USAToday] (Thanks, J!)

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Consumerist-5069934 Tue, 28 Oct 2008 13:13:39 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5069934&view=rss&microfeed=true
<![CDATA[ United Raises 2nd Checked Bag Fee To $50 ]]> Think twice about bringing home Thanksgiving leftovers: United will raise fees for 2nd checked bags to $50 from $25 staring November 10th. [United] (Photo: zonaphoto) (Thanks to Derek!)

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Consumerist-5069758 Tue, 28 Oct 2008 09:57:22 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5069758&view=rss&microfeed=true
<![CDATA[ Does Delta Pipe-In Rainsounds Midflight? ]]> During the Delta airline flight I rode yesterday, I could swear that in the middle of it they started piping in the sound of a rainstorm. It sounded like one of those Amazon rain forest soundmakers, you know, the ones where it's a piece of tree limb and you turn it upside down and the beads inside make a pleasant rain sound. Then again, I was sitting pretty far in the back, so maybe it was just the sound of the head emptying. Unfortunately I don't suffer from synaesthesia and my auditory faculties don't interfere with my olfactory ones.

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Consumerist-5069601 Tue, 28 Oct 2008 09:00:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5069601&view=rss&microfeed=true
<![CDATA[ Telling An Orbitz Rep What A Blogger Is ]]> There was an amusing little tangent in my conversation yesterday with an Orbitz rep when I went to change my ticket. Talking with her was the first time I've ever hinted to a telephone customer service rep that I write for The Consumerist.

ORBITZ (in clipped, offshore-outsourced call-center perfect English diction): Mr. Popken, is this a business trip?
BEN: Yes.
ORBITZ: What business are you in, Mr. Popken?
BEN: I'm a blogger.
ORBITZ: What is a "blogger?"
BEN: Someone who blogs. Heh. It's a special kind of website with lots of posts arranged in reverse chronological order.
ORBITZ: I see.
Long silence.
ORBITZ: So you are like Perez Hilton?

BEN: Sure, we're both bloggers. But we write about different subjects.
ORBITZ: Do you write about celebrities?
BEN: Ah, no, I write about customer service and consumer affairs. So watch out!
ORBITZ: I always deliver an excellent customer service experience every time so I have nothing to fear from any blogger.
BEN: That's excellent.
ORBITZ: How am I doing so far?
BEN: Great, you're doing a great job.
ORBITZ: Thank you for that compliment, Mr. Popken.
BEN: Anytime.

(Photo: Getty)

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Consumerist-5069709 Tue, 28 Oct 2008 08:38:22 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5069709&view=rss&microfeed=true
<![CDATA[ As Airlines Become More Efficient, Cheap Seats Become Harder To Find ]]> Scott McCartney, who writes the WSJ's Middle Seat column, says that airlines are starting to use these newfangled things called "computers" to work out all their scheduling demons — and while it's good for business, travelers should expect fewer "off peak" cheap seats.

The reason: Airlines fly the same schedule most days regardless of passenger demand. Just about as many flights take off Tuesday as fly on Friday, regardless of how many people want to fly that day.

Now that's changing, potentially removing some of the best bargains from the skies just when economically strained passengers need cheap seats most. More advanced scheduling systems are letting airlines tailor departures to better match demand and introduce flexibility into their traditionally rigid schedules.

"This is a game-changer," said Bill Owen, lead scheduler at Southwest Airlines. "It lets us be amazingly nimble."

Rats. Cheap seats will still be there, of course, but they'll be harder to find. It'll take more than just searching for flights on a Tuesday.

Southwest Airlines is already saving money:

It took several years, but the company built the idea into a home-grown schedule "optimizer," and used it on real schedules for the first time in 2004. The computer took six airplanes out of Southwest's schedule without cutting any flights, a saving of $180 million in aircraft purchases. The schedule was run through the system again in 2006, and earlier this year, a more advanced system was put into regular use. "We've been able to decrease almost every devil that plagued us," said John Jamotta, senior director of schedule planning at Southwest.

The upside for travelers is that the airline is more efficient and able to offer more flights when their customers want them. Something they hope you'll appreciate more than a cheap weekday ticket.

Savvier Airline Schedules, Fewer Cheap Fares [WSJ]
(Photo: Zonaphoto )

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Consumerist-5066399 Tue, 21 Oct 2008 10:42:08 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5066399&view=rss&microfeed=true
<![CDATA[ Woman Says TSA Made Her Take Brace Off, Stand On Sprained Ankle ]]> A Washington woman says the TSA made her take off her ankle brace before passing through security. Now her sprained ankle is fractured. "Then she made me lift up each foot individually and put all the weight on it. It was incredibly painful," said Lona Dunlap. According to the TSA website, TSA agents don't make you take off your brace. Rather, they're supposed to swab the brace and look for trace explosive elements. The TSA is reviewing video footage and says it takes the allegation very seriously.

Woman Claims Pasco Airport Security Agent Hurt Her Foot [KERPTV] (Thanks to Matt!)

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Consumerist-5066348 Tue, 21 Oct 2008 09:08:05 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5066348&view=rss&microfeed=true
<![CDATA[ The WiFi Porn Party Is Over At American Airlines ]]> American Airlines has changed its mind about its liberal anti-porn-filtering policy and will, indeed, attempt to stop that guy in a trench coat from downloading naughty content.

Why did it change its mind? Who knows. Previously, the plan was to let flight attendants be the porn police and instead only block Skype and other internet phone services.

Now the Dallas Morning News says:

American said that it is working with Aircell LLC "to implement technology to filter pornographic content over the Gogo inflight Internet service."

Delta will also be filtering porn when it launches its own WiFi service.

American to filter out porn on its Wi-Fi [DMN via Gothamist]
(Photo: benh57 )

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Consumerist-5063900 Wed, 15 Oct 2008 13:16:23 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5063900&view=rss&microfeed=true
<![CDATA[ TSA Screener Helped Himself To $200,000 Worth Of Your Stuff ]]> Meet Pythias Brown. Until recently, he was a TSA screener at Newark airport, and if you're missing any pricey electronics, you might have Mr. Brown to thank for it. He's accused of stealing more than $200,000 worth of electronics, including a $47,000 camera from HBO. Oddly, it was CNN that helped bust the "one man crimewave" when an employee noticed some of their equipment being sold on eBay.

As you can see from the above screen grab, Mr. Brown, like so many other eBay thieves, practiced excellent customer service. His customers claimed to be "in love" with him, thanks to his prompt delivery and "good communication." One customer remarked that the camera he bought was missing its instructions. Guess the owner didn't pack them.

Mr. Brown's bail has been set at $100,000. He faces 10 years in prison if convicted. The TSA is reportedly taking the matter "seriously."


Bail set at $100,000 for airport baggage screener
[Newsday]
TSA agent helped himself to a $47,900 camera (and more!) [Gadling] (Thanks, Geoffrey!)

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Consumerist-5063212 Tue, 14 Oct 2008 14:58:24 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5063212&view=rss&microfeed=true
<![CDATA[ Get A New Sprint Line, Get Free Companion Airfare Ticket ]]> Just found an extra deal for today from Sprint: Get a new Sprint phone line and get a free airline companion ticket, up to a $500 value. Get two tickets, up to a $1,000 value, with activation of a BlackBerry on a BlackBerry Plan or a Simply Everything Plan.

Sprintholidayoffer.com [Official Site via Fry's Forum] (Thanks to Luis!)

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Consumerist-5061337 Thu, 09 Oct 2008 17:05:46 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5061337&view=rss&microfeed=true
<![CDATA[ Delta is selling airline tickets from New ... ]]> Delta is selling airline tickets from New York City to Chicago for $79 each way. You must depart October 11th and return between October 13-14th. [TravelZoo via their Twitter feed]

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Consumerist-5061019 Thu, 09 Oct 2008 10:20:34 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5061019&view=rss&microfeed=true
<![CDATA[ JetBlue Flight Attendant Offered Nude Pics Of Himself, And Sex, To Passenger ]]> The first thing we thought when we read this article was, at least something is still free on an airplane! Unfortunately, in this case the passenger claims it was unrequested and wouldn't stop, and the flight attendant, who no longer works for JetBlue, has been arrested "on charges of 'obscene and indecent exposure' and 'for making sexual advances.'" He has yet to enter a plea.

[Update: Some readers were upset that we used a stock photo with a man's face visible in it, so to help keep the comments on topic, we've replaced it with a more anonymous pic. Just FYI if you read the comments and wonder why people are complaining about the man in the photo.]

"Passenger: JetBlue Attendant Sexually Harassed Me" [WCBSTV.com] (Thanks to Jim!)
(Photo: Getty Images)

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Consumerist-5058369 Thu, 02 Oct 2008 18:54:37 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5058369&view=rss&microfeed=true
<![CDATA[ TSA To Stop Being So Crazy About Liquids ]]> Soon you might be able to take your shampoo and booze on the plane once again without trouble. The head of the TSA told WSJ's The Middle Seat Terminal blog, "I think realistically in one year we, the TSA and foreign colleagues, will be a position to relax liquids restrictions...We are within a year of having the ability to differentiate threat liquids through the screening process.” The rule relaxation is thanks to airports deploying new x-ray machines and scanners that should be able to tell the difference between a bottle of water and a bomb. Just don't expect it to happen any time before 2009.

TSA Likely to Relax Restrictions on Liquids in 2009 [The Middle Seat] (Photo: AP)

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Consumerist-5058156 Thu, 02 Oct 2008 13:08:12 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5058156&view=rss&microfeed=true
<![CDATA[ Extended Stay Hotels Must Smell Really Bad ]]> Okay, we got the bathroom humor of Kellog's All-Bran commercial last year. We're not sure if this commercial for Extended Stay Hotels, which shows guests so relaxed that they pass gas—or what the French call un petit éclatement—is quite as effective. Maybe they should change the tagline at the end to, "Our windows can be opened."

I also learned something about myself this morning, which is that I don't enjoy watching other people fart half as much as I enjoy making up French phrases.

"Extended Stay Makes a Passing Reference" [MSNBC Ads of the Weird]

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Consumerist-5057300 Wed, 01 Oct 2008 08:45:08 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057300&view=rss&microfeed=true
<![CDATA[ A Days Inn in Cleveland, Ohio, has bedbugs, ... ]]> A Days Inn in Cleveland, Ohio, has bedbugs, a mother of four found out when the Red Cross put her family there for the night after her house burned down. Yes, it's another bedbugs-in-hotels story, but this time there are pictures! [WKYC.com]

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Consumerist-5057289 Wed, 01 Oct 2008 08:08:23 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057289&view=rss&microfeed=true
<![CDATA[ 3 Rules Travelers Need To Know For 2009 ]]> Three rule changes for travelers come into effect in 2009:
  • Crossing any border by land or sea, unless you're on a cruise, will require a passport
  • Visas for people coming to America will be completely electronic
  • Tickets prices for flights to and within Europe will have to be disclosed in-full and up-front, taxes, fuel surcharges and all.
[via MSNBC] (Photo: Ryan McFarland)

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Consumerist-5056308 Mon, 29 Sep 2008 11:43:47 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5056308&view=rss&microfeed=true
<![CDATA[ Do The Math, Southwest: 25-Minute Layover, 20-Minute Security Screening ]]> Tsk tsk, Brandon, obviously you failed in your responsibility to wear Velcro sneaker when flying Southwest Airlines. Otherwise you wouldn't be in this mess. Brandon writes:

...I flew from Sacramento to the connection hub in San Diego, where I had a 25 minute layover. While I would not have chosen a 25-minute layover, Southwest doesn't give you your flight times until you've booked....the two gates were in separate parts of the building, separated by security...

UPDATE: Brandon got a refund after a Southwest rep on Twitter saw the story on Consumerist. (He also agrees his statement about not getting the flight times was incorrect, details inside...

I had to be rescreened through security, which took twenty minutes, and run to the gate, carrying my shoes, belt, laptop and backpack.

Upon arriving, a hostile gate agent told me I could not board without first putting on my shoes. After an exchange with this gate agent, she denied me boarding altogether, and I watched my flight (and my bags) leave without me.

As it turns out, all the other flights to Baltimore were sold out until roughly Wednesday, and unless I wanted to fly standby and take my chances, I would have to make other arrangements. Not wanting my bag to sit in Baltimore for two days, nor my brand new boss (I was supposed to be starting a new job today) to fire me, I opted to make other arrangements.

Southwest insists that it behaved appropriately and denied be boarding under Article 10 of the Contract of Carriage (which basically says they can refuse to fly anyone for any reason) but refuses to provide me a refund, under Article 90.

I've left more than one phone message for Fred Taylor and his assistant. None of them have been returned. I've spoken with their customer relations department and their general 1-800 number and gotten no satisfaction beyond a "well sorry that happened but your fare is non-refundable."

I am home now, and my boss was understanding, but it still sucks. I may file a chargeback to get my money from Southwest.

C'mon, Southwest, you couldn't have held things for 30 seconds so the guy could put on his shoes?

UPDATE: Brandon responds your comments:

Couple notes on the comments...

1. I arrived at Gate 1 and was supposed to leave out of Gate 9. Between Gate 1 and Gate 9 is a security checkpoint. Had I arrived at Gate 3, I would have been fine.
2. As for the altercation with the gate agent, I told her I was going to complain to her supervisor about her attitude when I got to BWI, and at that point she told me I wasn't flying on this flight and I could complain to her supervisor right then and there.

Oh, and as for the flight times, they are right: you do get told after you pick the tickets. I was incorrect about that part. And I did notice the flight times when I booked on July 8 (after I got the email); however, knowing San Diego as I thought I did, I figured it would be no problem. And Southwest has always had an exemplary record with regards to holding flights for connecting passengers and rerouting those who are going to miss connections.

UPDATE 2: Brandon got a refund!

I had contacted Christie on Twitter (@SouthwestAir) and she and I were talking this morning before you posted my story. After the story was posted, she was able to convince customer relations to refund my entire return trip ($212). Thanks very much for your help!

(Photo: AComment)

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Consumerist-5054264 Thu, 25 Sep 2008 12:55:18 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5054264&view=rss&microfeed=true
<![CDATA[ Southwest Never Meant To Apologize To Doctor They Had Arrested ]]> In our post earlier today about the 65-year-old doctor who tried to use the bathroom on a recent Southwest flight and was subsequently arrested, we noted that the airline sent him an apology letter and a $100 voucher. That seemed kind of inappropriate for the situation, right? It turns out the letter was never meant for Dr. Madduri and was sent to him by mistake. According to our reader RedwoodFlyer (Sockatume also picked up on it), the letter was actually about him and was sent to all the other passengers on the flight; he was never meant to see it.

The problem was that the person who wrote the apology letter mixed up the gender of Dr. Madduri—which led him to believe it was about the female flight attendant in question—when really he was the individual with the "bizarre behavior." When you read it with this new understanding, it becomes clear that Southwest fully sided with the flight attendant and never meant to communicate with Dr. Madduri about the issue.

"Dear Sivaprasad Madduri: Sometimes an explanation for the reason why things happen isn't always possible, and the bizarre behavior of the individual during your June 26 flight to Las Vegas supports this point. While I'm unable to explain the circumstances surrounding the disruption, I think it's important to offer my heartfelt apologies for any concerns you may have had as a result of this event. Naturally, we don't want this experience to affect your feelings about flying with us in the future, or for it to be your last recollection of traveling with our Company.

"In fact, we would consider it a privilege if you gave us another opportunity to provide you with better memories. I am confident your next trips with Southwest Airlines will be more pleasant and to prove just that, I sent a LUV Voucher to every person (except, of course, the lady who caused the disruption) who was onboard your flight."

The St. Louis Post-Dispatch reported on Dr. Madduri's arrest and the apology letter back in July, and they were able to get a slightly different story from Southwest that naturally makes the airline come off in a better light, but still leaves many questions unanswered:

Brandy King, the spokeswoman for Southwest Airlines, said flight attendants were required to explain the cockpit-door and front-galley regulations as part of the preflight announcements.

Yes, but many of us zone out during those announcements.

King said the flight attendant tried to explain the regulation to Madduri during the incident. The criminal complaint, filed by the FBI, makes mention of a second flight attendant who allegedly tried to explain the regulation to Madduri after he returned to his seat after his first effort to get to the lavatory. The complaint says the first flight attendant again tried to explain the regulation to Madduri when he made his second attempt. The complaint states that Madduri said, "I'm not listening to you."

Did the FBI talk to any of the other passengers? That would settle the argument. Sadly, the FBI office in Las Vegas did not return repeated phone calls.

"Doctor now regrets pleading guilty over incident on airplane" [STLtoday via airliners.net]

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Consumerist-5054494 Wed, 24 Sep 2008 20:31:44 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5054494&view=rss&microfeed=true
<![CDATA[ Doctor Flying Southwest Tries To Go To Bathroom, Ends Up In Jail ]]> A 65-year-old urologist, born in India but living in the United States for 38 years now, was flying from his home in Missouri to a medical convention in Las Vegas on June 26th, 2008. Did you notice that "born in India" detail? Apparently his attempts to go to the bathroom angered and frightened a flight attendant, who wouldn't tell Dr. Sivaprasad Madduri why he couldn't use the lavatory (the pilot was using it) and who wouldn't listen to Dr. Madduri's explanation that he was taking a medicine that acts as a diuretic. When the plane landed he was arrested, spent the night in jail, and was told the next day to plead guilty and pay $2500 if he wanted a quick resolution.

Southwest has since told Dr. Madduri, "We don't want this experience to affect your feelings about flying with us in the future," and they've offered him a $100 voucher. It turns out the "apology" was meant for the other passengers, and was in fact about Dr. Madduri.

From Rediff:

Ironically, even before he filed his complaint with the Southwest Airlines officials, he got a letter from Frederick Taylor Jr, senior manager at the airline's customer service communications, offering a $100 voucher for a future flight.

"Sometimes, an explanation for the reason why things happen is not always possible, and the bizarre behaviour of the individual during your June 26 flight to Las Vegas supports this point," Taylor said in a letter accompanying the voucher. "While I am unable to explain the circumstances surrounding the disruption, I think it is important to offer my heartfelt apologies for any concerns you may have had as a result of this event".

"Naturally, we don't want this experience to affect your feelings about flying with us in the future, or for it to be your last recollection of traveling with our company. In fact we would consider it a privilege if you gave us another opportunity to provide you with better memories."

Here's Dr. Madduri's story in his own words:

[I am] a physician from India who immigrated to the United States 38 years ago and [has] been in private practice in South East Missouri for more than a quarter century.

On June 26, 2008, I traveled from St Louis to Las Vegas to attend AAPI annual convention by Southwest flight 1226. Two hours into the flight, I tried to go to the bathroom ( I take a blood pressure medicine with diuretic that makes one 'go' more often). As I was sitting in row six, I walked to the front lavatory. The flight attendant, named Lora Lee Minton, abruptly stopped me and essentially shouted at me, "Go back! This bath room is occupied, and you cannot stand here."

Shocked and dumbfounded at this unfriendly behavior, I went back and sat in my seat. Two minutes later, I saw the lavatory door opening and I got up and walked towards the bath room again. The same flight attendant (Lora Lee Minton) screamed at me, "I told you not to go to that bathroom," and started pushing me into my seat. I was totally confused at this erratic behavior, and told her that I had been taking medicine and I had to go to the toilet. I even tried to walk past Ms.Minton as I was very uncomfortable.

"I told you not to go," she pushed me into my seat! I was lost. I flew many times but had never experienced a rude and unfriendly behavior like this. Confused and not knowing what to do, I went back and sat in my seat. I saw the pilot came out of the lavatory, walked into the cockpit and closed the door behind him. Later I could use the bathroom.

The sequence of events that followed were more frightening and beyond the scope of any one's imagination. As the plane landed in Las Vegas , I was escorted by two police officers and was handed over to the FBI. The FBI interrogated me at length and for the first time, I was told that the flight attendant, Ms.Lora Lee Minton, reported that I was causing 'disturbance' during the flight. I was also told that when the pilot is out of the cockpit, no one is supposed get up from their seat, till the pilot goes back to his seat. This apparently is a federal law being enforced since 9/11 and no one ever told me, nor was it announced during the flight.

That night I was taken through federal centers for further investigation. I was hand-cuffed, finger printed and was 'processed' as a common criminal. I was told repeatedly that my background was checked and I had no criminal record. Even after checking my back ground and even after confirming it by calling my family members (Our two children that live in St Louis and Houston, Texas ) and my professional partner (urologist from Poplar Bluff, Missouri ), I still had to go through the harassment. I was dragged through Federal court buildings that night with hand and ankle cuffs, left in cells for hours before I was interrogated and was threatened repeatedly with abusive language: 'Shut up,' 'I am going to kick your ass,' to name a few. Finally I was taken to a federal detention center in Las Vegas and was ushered into a large jail cell! I spent the night in jail with 43 prisoners - most of them drug dealers and picked up at street fights!

The next day I went through processing in a federal court building and presented in front of a Federal Judge. The public defender told me that my 'case' was decided and I would be released if I pleaded guilty and paid a fine of $2,500. He also told me that I could refuse to plead guilty, contest the judgment and even could win, but could be taking a long time, cost more and might result in multiple trips to Las Vegas.

Exhausted, depressed and completely deflated, I agreed to what ever the public defender suggested and got out after 24 hours of 'living hell'.

I endured the most horrifying and traumatic 24-hours of my life for a crime I sincerely believe I did not commit. A simple statement by the flight attendant (Lora Lee Minton) in normal tone of voice that I was not supposed to wait in front of the toilet when it was occupied by the pilot, would have saved the ghastly ordeal.

I was told repeatedly by the prison guards, some of the FBI officials (not all of them were rude), the prison inmates who heard my story that the reason I was targeted was because of my skin color (brown) and ethnic background (South Asian, Indian).

When I returned home, I did not feel like lying flat and take the abuse, more so the incident involved not only me but an entire race and ethnic group. I sent my story to local, state and national news papers including all the major Indian news publications. The response was overwhelming: the news papers were very receptive; I received numerous e-mails, letters, phone-calls, sympathy and supportive cards; every one wanted me to 'fight-it-out' and 'not to keep quite and do nothing.'

I did send my story to ACLU (American Civil Liberties Union) of Missouri and Nevada , yet I haven't heard from them yet, though I was told that my experience had merit. I contacted attorneys locally as well as in St Louis and was told that they were looking for proper attorneys that specialize in civil liberties cases; I was told by some that I should not have pleaded guilty and should find eye-witnesses that would testify in my favor.

During 30 years of my stay in America , I never felt so threatened nor my rights so violated as I did that fateful night. 'You are not guilty until proven otherwise', the anthem we are made to believe all the time was turned out to be not true; I was guilty until prove my self innocent. I was treated like a guilty person and was never given a chance even to tell my side of the story. Even after the incidence, I am finding it difficult to prove my innocence. I want Southwest Air Lines to realize their mistake and drop charges against me. I did contact Southwest airlines and was informed that they were standing by their stewardess and the issue had no racial profile or bias.

(Thanks to Ashish!)
(Photo: Cubbie_n_Vegas)

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Consumerist-5053974 Wed, 24 Sep 2008 12:14:44 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5053974&view=rss&microfeed=true
<![CDATA[ US Airways Saving Money Because Nobody Is Buying Their Drinks? ]]> US Airways says that their decision to start charging for water, coffee and soft drinks is working — because no one is buying them.

The attendants, who initially opposed the program, would "riot" if the airline tried to return to the old system of free nonalcoholic beverages, President Scott Kirby said Thursday at a Calyon Securities conference in New York.

"Logjams in the aisles, significant trash collection, lines at the restrooms — all those things are largely gone on US Airways because fewer people are buying and drinking sodas," he said. "We spend less money, we generate a little revenue, and those problems are largely gone."

The spokesperson for the flight attendants in question thinks Scott Kirby is full of you know what:

"Kirby's comment that we would riot is just his way of telling himself they made the right decision," said Mike Flores, president of the Assn. of Flight Attendants-CWA at US Airways.

"This is the very tip of the iceberg on what they're going to want us to sell," Flores said. "It's going to be everything from pillows and blankets to cellphone chargers."

Fun.


US Airways sees benefits of charging for drinks
[LA Times]
(Photo: Jenna Belle )

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Consumerist-5052428 Fri, 19 Sep 2008 14:20:22 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5052428&view=rss&microfeed=true
<![CDATA[ Oil Prices Down But Airline Fees Remain ]]> Airlines have added all sorts of fees to compensate for their increased oil costs recently. Now that oil has dropped, the fees are gone, right? Nope. Now that we're all acclimated to a la carte pricing, which airlines have lusted to implement for ages, don't expect it to be going away anytime soon. $2 fee to have the window open, $4 to have it shut.

Oil Is Cheaper, But Airline Fees Are Here to Stay [WSJ via Consumer World Blog] (Photo: Maulleigh)

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Consumerist-5051522 Wed, 17 Sep 2008 23:25:24 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5051522&view=rss&microfeed=true
<![CDATA[ The stock market meltdown means bargains ... ]]> The stock market meltdown means bargains for hotel guests. [elliott.org]

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Consumerist-5051311 Wed, 17 Sep 2008 15:06:41 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5051311&view=rss&microfeed=true
<![CDATA[ Follow Virgin America's Twitter For Fare Drop Alerts ]]> Follow twitter.com/VirginAmerica for a super-duper fast way to get fare-drop info. [via Xeni Jardin]

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Consumerist-5050579 Tue, 16 Sep 2008 12:29:13 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5050579&view=rss&microfeed=true