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—>Shortly after surviving the death of her husband and a life-threatening medical crisis, Ann Howe of Seattle decided to refinance her home mortgage. Everything went smoothly until the bank informed her that the refinance couldn't be completed because the credit bureau Experian was convinced that she was dead. More »
—>Brandy's Kodak digital camera comes with several pre-set modes, one of which is "beach." However, when her camera stopped working after a trip to the beach, she reports that Kodak's mystifying response to her service request was that just because a digital camera has a setting for taking photos at the beach, that doesn't mean that you should actually take it to the beach. More »
—>A depressed woman has lost her benefits because her insurance agent found Facebook photos where she appears to be having fun. More »
—>Reader David wrote in describing the level of customer service he got while spending $1,300 at Best Buy. It's about what you'd expect. But... shouldn't it be better? According to David, the salesperson didn't know basic information, like how many inputs the TV had, tried to harass him into buying a $150 Monster Cable, and then made up some nonsense about the percentage of that particular model TV that came back for repair. More »
—>After the death of a relative, Mike put together a photo tribute for the funeral, in order to "remember the good times," he says. Only a Walmart cashier put a stop to his purchase. Here's what happened. Do you think Walmart was in the right? More »
—>88 websites, a good number pretty big name sites, that earned millions, some in excess of $10 million, as partners in the infamous Webloyalty consumer ripoff. Pizza Hut? Say it ain't so. More »
—>Awhile back AT&T sued Verizon over their "There's a Map For That" advertisements, claiming that the maps were misleading because the empty areas on the maps represented different things. Now Verizon has responded to the lawsuit with some fightin' words. More »
—>Dustin Curtis complained to American Airlines about its poor website user interface. A designer within the company reached out to him to apologize, say how it was hard sometime to design well at a large company, but that better designs were coming down the pike. American Airlines then fired the designer. Authenticity can be a hazard to your job health. More »
—>Robby didn't feel like showing his receipt to the Walmart receipt checker, and when the guy came after him, Robby ignored him. That's when other shoppers started closing in on him, and why he started running. More »
—>Here's a strange story from southeast Missouri. Three years ago a college student was waiting in line at Walmart. Her cousin was waiting in another line that was moving faster. The college student, now a teacher who lives in Louisiana, joined her cousin in the "faster" line. This apparently started a confrontation with other customers (and eventually the police) that may cause the woman to spend 15 years in prison. More »
—>A lobbyist for one of the world's largest biotech firms ghostwrote in whole or in part the official statements made by different Congresspersons in the Congressional Record regarding a provision of the House health care bill, a Times investigation found. More »
—>Imagine you're deaf or hard of hearing, and put off watching Pixar's "Up" until the DVD release. You rent the DVD from Netflix, Redbox, or Blockbuster, and the box or Web listing promises captions. But when you settle in to watch the movie, you discover that there are no captions to be found. Not in any language. More »
—>Consumerist's quest to find out on behalf of you, our readers, where all of the Eggo waffles have gone has come to an end. The culprit isn't aliens or unemployed Americans munching on waffles at home while watching Judge Judy. It was a flood at the factory in Atlanta where the waffles are made. More »
—>An Arizona mom says she was flying to Billings, Montana for her birthday — but never got off the ground because the airline kicked her — and her unruly kids off the flight. They were told they could take another flight — if they paid for it. The airline says it's their policy not to offer refunds. More »
