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T-Mobile Reportedly Planning To Impose Limits On Roaming Data Capabilities
By Mary Beth Quirk on January 31, 2012 3:00 PM
25 Comments
Customers traveling out of the range of T-Mobile's network might be seeing some changes to the limits they can stretch their roaming data coverage. Documents reportedly leaked from T-Mobile reveal the company is planning to cut subscribers off at certain data thresholds when they're outside the network. More »
Void Your Mobile Phone Warranty: Move Somewhere Humid
By Laura Northrup on January 26, 2012 11:33 AM
48 Comments
Until recently, Israel was a happy and loyal T-Mobile customer of almost a decade. He's also that person left who's still using a BlackBerry. He sent his phone in for a warranty exchange, dutifully checking the liquid damage sensor first to make sure his phone hadn't been dunked. But TMo charged him a fee for water damage anyway, because the real moisture sensor is buried inside the phone, and told a different story. Because Israel had dared.... to live in Miami. More »
FCC Chair Calls AT&T/T-Mobile Failure "Reminder Of The Benefits Of Competition"
By Chris Morran on January 11, 2012 8:26 PM
10 Comments
In less than a year, AT&T went from swallowing up T-Mobile USA for for $39 billion to owing T-Mobile's German parent company $3 billion in cash and another billion in spectrum because that deal slammed into the regulatory roadblock at the FCC and the Justice Dept. Speaking for the third year in a row at the Consumer Electronics Show, FCC chair Julius Genachowski defended his agency's actions against the deal. More »
EECB Scores Hit On T-Mobile, Saves Customer $400 Charge For Phone UPS Lost
By Laura Northrup on December 30, 2011 11:30 AM
12 Comments
When Jeffrey received his replacement smartphone from T-Mobile, he packed up his old one, used the enclosed prepaid UPS label, and dispatched it using a UPS drop box. From there, the phone disappeared. One customer service rep after another assured him that the lost phone situation would be resolved...and then a $300 charge for the phone appeared on his bill. It was time to escalate. It was time to use a powerful tool he learned about from this very site: the executive e-mail carpet bomb. More »
T-Mobile Waives $1000 In Roaming Charges, Then Un-Waives Them
By Laura Northrup on December 22, 2011 11:33 AM
63 Comments
While visiting the Philippines with her grandson, Esther had a family emergency and needed to use her T-Mobile phone. She expected a larger than usual bill when she got home, but didn't expect it to be more than $1,200, including data roaming when Esther doesn't have data service on her phone in the first place. A friendly customer service representative told her that she would only have to pay $296.14 due to a billing error. Then T-Mobile turned around and told her that yeah, they needed the entire $1,200. More »
(Jay Adan)
AT&T Cries "Uncle," Pulls Plug On Plan To Buy T-Mobile
By Chris Morran on December 19, 2011 4:48 PM
62 Comments
Faced with regulatory hurdles too tall for it to leap, AT&T has announced that it has pulled the plug on its proposed plan to purchase T-Mobile USA from Deutsche Telekom for $39 billion. More »
More Signs That AT&T Could Pull Out Of Deal To Purchase T-Mobile
By Chris Morran on December 19, 2011 11:38 AM
11 Comments
While AT&T has publicly said it is considering ways to restructure its plan to purchase T-Mobile USA for $39 billion will end the Justice Dept.'s suit to block the merger — and the FCC's plan to put up regulatory speed bumps — a news report claims that there are new signs that the Death Star may be looking to retreat. More »
Think Your Mobile Payments Are Protected? Depends On Your Carrier
By Chris Morran on December 14, 2011 10:15 AM
9 Comments
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »
AT&T Mulling Over Revisions To T-Mobile Deal To Appease Regulators
By Chris Morran on December 12, 2011 4:15 PM
36 Comments
We're guessing that when AT&T announced it was going to buy T-Mobile USA for $39 billion that it didn't expect the deal would receive such jeers from the regulators at the Justice Dept. or the FCC. But with the former ready to go to trial to block the merger and the latter saying it will hold its own hearing if the DOJ fails, AT&T now appears to be looking at the Darth in the mirror. More »
AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
By Chris Morran on December 6, 2011 3:15 PM
54 Comments
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »
FCC Agrees To Let AT&T And T-Mobile Withdraw Merger Application
By Mary Beth Quirk on November 29, 2011 5:00 PM
23 Comments
Update: AT&T has responded to the release of the FCC's report on their merger application, and they're really not too happy about it. Their view is that the report was just a draft and furthermore, they never got to see it first. More »
(andy_57)
AT&T Pulls FCC Application For T-Mobile Merger
By Chris Morran on November 24, 2011 3:23 PM
15 Comments
Two days after the FCC announced it intends to hold a rare administrative hearing on AT&T's proposed purchase of T-Mobile USA, the folks at the Death Star have decided to pull their merger application to the regulator, at least until the end of its legal battle with the Dept. of Justice. More »
FCC To Add Yet Another Speed Bump To AT&T/T-Mobile Deal
By Chris Morran on November 22, 2011 4:01 PM
18 Comments
While we all wait for the legal fireworks that are sure to come from the Justice Department's lawsuit to stop the AT&T purchase of T-Mobile, the folks at the Federal Communications Commission are reportedly looking to hold an administrative hearing on the deal, which could make things even more difficult for the merger. More »
Call T-Mobile Customer Service And Reality Will Shift Beneath Your Feet
By Laura Northrup on November 16, 2011 9:00 AM
70 Comments
At what point is a company responsible for the things that its customer service reps tell customers? Gus got a new T-Mobile smartphone on an unlimited plan, then took a job in the oil industry that requires him to travel out of the country frequently. While he could have a company phone, he's still under contract. He chose to keep his T-Mobile plan with a company subsidy, and not pay an early termination fee. When he called T-Mobile to find out how much roaming in Colombia would cost with his plan, the startling answer was that he wouldn't have to pay any roaming fees at all. He quadruple-checked this with the customer service rep, who confirmed it. But he should have just hung up and broken through the walls of reality to reach another rep, who would have told him something entirely different. More »
T-Mobile Ad Accidentally Appeals To Our Prurient Interests
By Mary Beth Quirk on November 14, 2011 9:30 AM
57 Comments
One aim of an ad is to get you to remember the product, right? If so, T-Mobile accidentally did an excellent job of making sure their "Walking in a 4G Wonderland" TV spot sticks in your brain. Mostly because it sounds like something super sexy. More »
Why Doesn't T-Mobile's Phone Blocking Feature Make Any Sense?
By Laura Northrup on November 4, 2011 12:32 PM
132 Comments
Michael's daughter has a phone on the family plan, and he'd like to do something to it that seems simple enough. He wants to block her phone from all use during school hours, except for the numbers she would need in an emergency. Except the system doesn't work that way. For some reason that no one understands, phones can only be disabled in certain blocks, and during certain times the main account holder can't limit the phone's use at all. Some of these times happen to conveniently fall during the hours when Michael's daughter is at school. He's not the only one with this problem. More »
I Want A Smartphone That Doesn't Sneak Off To Slorp Data In The Wee Hours
By Laura Northrup on November 3, 2011 9:30 AM
78 Comments
The point of having a smartphone that can use wi-fi networks is so the device uses less data, right? Especially at night, when you're at home snoozing, enveloped in the comforting waves of your home Internet connection. Yet Anthony's phone and his father's phone sneak off, accessing the mobile data network in the wee hours of the morning and pushing them over the limits of their T-Mobile data plan. They could just turn the phones off at night, but this is far from their only problem with these phones. Far. But T-Mobile won't let them have different, functional phones or cut them loose. More »
Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
By Chris Morran on November 2, 2011 11:45 AM
29 Comments
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute. More »
AT&T Tries To Boot Sprint Suit From T-Mobile Hearing
By Ben Popken on October 24, 2011 1:00 PM
15 Comments
Today AT&T is going to ask the Federal judge to toss out Sprint's lawsuit seeking to stop it from buying up T-Mobile. More »
(WSVN.com)
T-Mobile Customer Runs Up $201,000 Phone Bill
By Chris Morran on October 18, 2011 12:30 PM
167 Comments
A woman in Florida recently bought her brother a phone and put him on her plan. But little did she know that her brother's two-week trip to Canada would result in a 43-page bill for more than $201,000. More »
