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time-warner-cable
time-warner-cable
(Eva_Deht)
Time Warner Cable CEO: "There Are Too Many Networks"
By Chris Morran on May 24, 2012 10:15 AM
111 Comments
If you scan through your cable/satellite guide and see diminishing returns from the growing number of channels being made available to viewers, you're not alone. In fact, the head of a company that makes an awful lot of money by selling customers on all those channel choices says he's on your side. More »
5 Cable Companies Agree To Share Hotspots, But Will People Use Them?
By Chris Morran on May 21, 2012 11:52 AM
13 Comments
For years, a number of the larger cable-based Internet providers have placed WiFi hotspots around the country for their customers to use when not in the comfort of their own home, but you had to find a hotspot operated by your ISP. Today, five of those companies — Comcast, Time Warner Cable, Bright House Networks, Cablevision, and Cox Communications — have announced that their customers will all soon be able to all use the same hotspots. But will people use them — and will this actually make some of the problems worse? More »
Time Warner Cable To Expand Discounted, Capped Internet Plan. Don't Fall For It
By Chris Morran on May 4, 2012 11:20 AM
42 Comments
In February, Time Warner Cable began offering lower-cost, capped Internet access to customers in some parts of Texas. Apparently this was a success, as the company plans to expand the option to other markets around the country. More »
This Time Warner Cable Letter Epitomizes What's Wrong With Cable Industry
By Chris Morran on April 10, 2012 11:30 AM
86 Comments
Do you think Ford would ever send you a letter suggesting you give Toyota a try? Or would McDonald's ever shoot you an e-mail telling you to check out the lovely Burger Kings in your new neighborhood? Of course not. So why would the cable industry not care which company you choose? More »
(Meg)
Time Warner Cable Offers $99 Wideband Service, But I Can Only Get It By Paying $109
By Chris Morran on April 3, 2012 3:44 PM
46 Comments
After seven years of subscribing to Time Warner Cable's broadband internet service, Consumerist reader Matt saw that TWC was offering upgrades to its wideband service for the tempting price of $99 per month... well, sort of. More »
Which Worst Company Contenders Force Customers Into Mandatory Arbitration?
By Chris Morran on March 21, 2012 3:30 PM
37 Comments
As we sifted through the mountain of nominations for this year's Worst Company In America tournament, we noticed a trend of readers who cited companies' mandatory binding arbitration clauses as a reason for nominating. And while it's businesses like AT&T and Sony that have made all the headlines for effectively banning class action lawsuits, there are a lot of other WCIA contenders who are forcing customers into signing away their rights. More »
Worst Company In America Round One: Comcast Vs. Time Warner Cable
March 16, 2012 2:00 PM
54 Comments
Finishing off this week of blood-drenched business battles is a pairing between two of the largest — and two of the least-favorite — cable companies in the country. The fight is scheduled to begin anywhere between 2:00 and 5:00 p.m. More »
(mine)
Time Warner Cable Testing The Waters Of Metered Broadband Again
By Chris Morran on February 28, 2012 11:30 AM
65 Comments
It's been nearly three years since Time Warner Cable dropped its much-derided plans to roll out metered broadband. Now the company thinks the time might be right to give it another go, but this time it would be an option for customers looking to save a few bucks. More »
T-Mobile Asks FCC To Stop Verizon Wireless Spectrum Purchase
By Chris Morran on February 22, 2012 1:30 PM
15 Comments
Still stinging from being left alone at the altar by AT&T, T-Mobile USA apparently doesn't want to see any of its fellow wireless carriers making multi-billion dollar deals if it can't. More »
Time Warner Cable & MSG End Squabble, Allow Knicks Fans To Enjoy Linsanity
By Chris Morran on February 17, 2012 3:46 PM
12 Comments
While New York Knicks fans have been enjoying the sudden success of point guard Jeremy Lin, a lot of them haven't actually been able to watch the games on TV thanks to a lengthy dispute between Time Warner Cable and the MSG Network. But now they won't need to wait for the highlights on the evening news to enjoy the Linsanity, as the 48-day staring contest has come to an end. More »
(lymang)
Time Warner Cable Is Really Anxious To See You Go
By Laura Northrup on January 27, 2012 11:34 AM
30 Comments
Jack has been a customer of Time Warner Cable for a long time, what with the virtual monopoly in his town and all. He never really had any complaints until he was getting ready for his upcoming move. He dutifully called in a week and a half before the move, so his TV/Internet/phone package would be turned off at his current home, and installation set up at the new place. So, naturally, they turned off all three services at his current place the very next day. He complained, and they turned them back on. Then a Time Warner rep called up to "fix" the problem, flipping a switch to turn off all of the services. Again. More »
(sfxeric)
Cox Now Offering Bargain Cable Service For $35
By Chris Morran on January 25, 2012 10:15 AM
67 Comments
In an apparent effort to woo new customers who only want the most basic of cable service and retain some current subscribers who are thinking of cutting the cable cord, Cox Communications has become the latest cable provider to jump on the low-price bandwagon, rolling out its $35/month TV Economy offering. More »
Verizon Deal To Buy Spectrum From Comcast & Time Warner Cable May Not Be A Cakewalk
By Chris Morran on January 23, 2012 2:33 PM
22 Comments
While AT&T was failing horribly at attempting to amp up its 4G network by buying T-Mobile, Verizon Wireless was busy making deals with cable companies to snap up unused and underused spectrum. And though insiders initially believed VZW's purchases would glide across regulators' desks since cable companies are not competitors in the wireless world, a new report claims the spectrum sale may get a more thorough looking-into than had been expected. More »
(lymang)
Time Warner Cable Has No Idea What It Is Supposed To Charge You
By Chris Morran on December 28, 2011 3:30 PM
66 Comments
Consumerist reader Stephen is a Time Warner Cable customer who is considering ditching cable TV and opting instead to use services like Hulu and Netflix for his video-based entertainment. So one would think that a simple chat with TWC would inform him of exactly how much his bill would be if he dropped cable and switch to internet-only. One would think that, but one would be mistaken. More »
Comcast, Time Warner Cable Give Up Dreams Of Becoming Wireless Powerhouses, Sell Spectrum To Verizon
By Chris Morran on December 2, 2011 11:30 AM
23 Comments
Over the last decade, cable companies have done a decent job of picking up ground in the home phone market, and many have attempted to make inroads into selling wireless data services. But it looks like two cable titans have given up their dreams of becoming wireless wonders, as Comcast and Time Warner Cable have sold billions of dollars of spectrum to Verizon Wireless. More »
While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull
By Ben Popken on November 7, 2011 3:00 PM
73 Comments
Shawn is peeved. He's in the middle of securing financing on a new house and the last thing you need during that time period are any surprise people looking at your credit report. These inquiries can bring your score down. But he got exactly one of those, a "hard" one, thanks to an unauthorized peek-a-boo Time Warner Cable decided to do on his credit report when called them up to ask about reducing his cable package. More »
Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer
By Chris Morran on October 25, 2011 4:30 PM
40 Comments
An Ohio woman was downright ticked-off when she picked up her cable bill in August, only to find that her invoice for the phone, internet and cable bundle had jumped from $89.95/month to $179. And it looks like she wasn't the only one. More »
Which Internet Provider Is The Best For Streaming Netflix?
By Chris Morran on October 17, 2011 12:30 PM
58 Comments
How well you'll be able to stream season two of Breaking Bad on Netflix may depend largely on which company you're paying to provide internet service to your home. Netflix has just released the results of its own study on network performance and the results may not surprise you. More »
(WOIO)
TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege
By Ben Popken on October 14, 2011 12:00 PM
107 Comments
After local news began investigating the death of a Time Warner Cable customer service rep, they made a shocking discovery. According to several sources at the scene, after the woman slumped at her desk, a co-worker began administering CPR, but was told to stop and get back to the phones by a supervisor. More »
How To Say No To Arbitration With Your Cable Company
By Ben Popken on October 12, 2011 10:00 AM
27 Comments
Here's something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don't want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you're suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here's the links and relevant contract language to opt-out: More »
