theshack

Please, Please, Don't Buy Mobile Phone Minutes From Radio Shack
Sure, you can buy minutes for your prepaid mobile phone at Radio Shack. But that doesn't mean that you should. Reader Adam's source for this information: a Shack employee, who told Adam that he should get his minutes elsewhere, claiming that employees get in trouble for selling them. Wha? More »

Call This Radio Shack Salesman On His Crap, And He'll Call Security On You
Eric writes that he wanted to upgrade the phone that he uses on his T-Mobile prepaid plan. He decided on a T-Mobile Comet, and found a great price on it at Radio Shack. The crack sales team at The Shack had the phone in stock, and would be very happy to sell it to him along with a two-year contract. This being the reason why Eric has a prepaid plan, he declined.

The salesman insisted that this was a policy that came straight from the district manager, and "called" to confirm it. When Eric asked for the manager's number so he could discuss the problem himself, the manager turned out to be a fax machine. When Eric insisted on being given the real number, that's when the salesman threatened to call mall security.  More »

Radio Shack Goes To Great Lengths To Please Customer With Dead Phone
Bill wants to publicly praise a store that went above and beyond to make him happy after his Palm Pre failed during the holidays. He writes that the store employees put in extra effort on December 26th, a hectic retail day, to make sure that he received the phone he needed in a timely manner. That store was... Radio Shack. More »

Radio Shack Acts In Consumer's Best Interest, Hell Freezes Over

—>The Shack Radio Shack is not known in these pages for its high level of customer service. That's why we were stunned and impressed with Chris's story, where Radio Shack salespeople were not only knowledgeable and immensely helpful, but sent him to a competitor.  More »