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HTC: We Can't Make Better Phones If We're Always Fixing Yours
By Laura Northrup on December 23, 2011 9:00 AM
66 Comments
William has tried everything to get a working HTC smartphone: he's e-mailed executives and he's visited his local Sprint store for help. The company replaced his broken Evo Shift with a Design. Yay! ...except that on the new phone, no one can hear him. HTC won't send a replacement phone. Not because he's not entitled to one, but because William tried had swapped in a battery from his old phone when the replacement had shipped with a bad one. More »
Consumerist Reader Resolves Sprint iPhone 4S Issue After Almost Two Months
By Mary Beth Quirk on December 22, 2011 1:00 PM
6 Comments
Readers know that we are huge fans of happy resolutions here at Consumerist, so even if it takes two posts and almost as many months, we are pleased to hand out props where they are due. David's trials and tribulations involving a Sprint iPhone 4S with slow data speeds was first posted on this very site on Oct. 31. And now, he reports, all's well that ends well. More »
Think Your Mobile Payments Are Protected? Depends On Your Carrier
By Chris Morran on December 14, 2011 10:15 AM
9 Comments
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »
AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
By Chris Morran on December 6, 2011 3:15 PM
54 Comments
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »
(iJammin)
Update: Sprint Is Still Giving Me The iPhone Run Around
By Mary Beth Quirk on November 8, 2011 1:00 PM
78 Comments
One of the best moments for those of us at Consumerist is when we're directly able to help one of you, our fellow consumers, in resolving a sticky situation. And so it is with great displeasure that we must update the story of a Sprint iPhone 4S user in such an unsatisfactory way. More »
Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
By Chris Morran on November 2, 2011 11:45 AM
29 Comments
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute. More »
Sprint Won't Take Back My Unwanted iPhone 4S
By Mary Beth Quirk on October 31, 2011 1:30 PM
81 Comments
While purchasing items online is often very convenient, when it comes to returning said products, some retailers make it anything but easy — even if they have brick-and-mortar stores. Consumerist reader David had a frustrating experience attempting to return a Sprint iPhone 4S. More »
Sprint Nixes Unlimited 4G For Mobile Broadband & Hotspot Users
By Chris Morran on October 21, 2011 4:30 PM
44 Comments
While Sprint continues — for now — to offer smartphone users unlimited data plans without overage charges or throttling, the company has announced that customers with unlimited 4G plans for mobile broadband and mobile hotspot devices will have very definite limits starting in November. More »
(Engadget)
Apple: No iPhone 5, But The Faster iPhone 4S Will Be Available This Month For AT&T, Verizon & Sprint
By Chris Morran on October 4, 2011 2:42 PM
123 Comments
There has been a mountain of speculation about just what exactly would Apple be unveiling at today's big press event — Would it be the iPhone 5? Maybe the lower price, slimmed down iPhone 4S? Would it be a 4G device? Would Sprint and/or T-Mobile finally get the iPhone? Would they kill the iPod as we know it? More »
Report: Sprint Places Order For 30.5 Million iPhones
By Chris Morran on October 3, 2011 3:48 PM
58 Comments
Among the many whispers surrounding tomorrow's big iPhone announcement are rumors that Sprint would finally get its hands on the coveted smartphone. Now comes a report that the wireless company isn't just going to be offering the iPhone but that it's betting the company's future on it. More »
Secret Memo Reveals Which Cellphone Carriers Store Your Data The Longest
By Ben Popken on September 28, 2011 4:00 PM
27 Comments
How long does your cellphone company keep logs of your text messages? Of the words you wrote? Of the calls you made? A Freedom of Information Act request by the American Civil Liberties Union of North Carolina unearthed a Department of Justice document that breaks down the retention periods for each mobile provider. More »
Sprint Changes Contract, Still Won't Let Me Out
By Laura Northrup on September 22, 2011 11:00 AM
62 Comments
Mobile phone companies have to let you out of your contract if they make a materially adverse charge to your contract. That is, if they raise a fee, impose a charge, or change a rule that applies to the contract you are under right now, they have to let you out of your contract without an early termination fee. (Changing the contracts for new customers going forward doesn't count.) If you want out, this is traditionally your chance, even if companies try to put up a fight.. Unless you're reader Mark, a Sprint customer, who Sprint won't set free. But Mark is no ordinary, naive Sprint customer. He not only reads Consumerist, but he worked for Sprint just a few short years ago. He knows how this is supposed to work. More »
AT&T Seeking "Prompt Trial" In T-Mobile Case
By Chris Morran on September 22, 2011 8:00 AM
26 Comments
Yesterday was the first hearing in the Justice Department's lawsuit to block AT&T's purchase of T-Mobile USA. And even though the judge had reportedly told both parties to be prepared to discuss settlement at yesterday's first hearing in the matter, it looks like no such terms were discussed, as AT&T is hoping to bring the case to trial sooner than later. More »
(Ninja M.)
Sprint Shuts Down Your Phones, Demands $500 Deposit 2 Days After Activation
By Laura Northrup on September 9, 2011 9:00 AM
72 Comments
Peter is a longtime, but not particularly happy Sprint customer. Still, his nephew could get more from Big Yellow than with his previous provider, so the two went to the Sprint store to move his service over. It wasn't unexpected that a young man without much of a credit history would have a limits on his account, but Peter was surprised when Sprint disconnected his nephew's phones and demanded a $500 deposit that they had been assured at the Sprint store wasn't required. More »
Sprint Won't Give Me Credit For Service Outage Because I Could Theoretically Use My Phone Somewhere Else
By Chris Morran on September 7, 2011 4:30 PM
43 Comments
More and more people are using their wireless phones as their home phones, which means that when wireless service goes out near your home, you are telephonically cut off from the rest of the world. But Sprint says that's not worthy of an adjustment to your bill because Sprint service still exists somewhere out there. More »
(Ninja M.)
Sprint Raising ETF To $350 For Smartphones & Tablets
By Chris Morran on August 31, 2011 1:15 PM
37 Comments
While Sprint hasn't yet joined AT&T and Verizon Wireless in switching from unlimited data plans to tiered pricing, the company has announced it will soon jack up the cost of cancelling your smartphone contract to match the early termination fees charged by these competitors. More »
Sprint Tells Employees Not To Discuss iPhone Rumors With Customers, Friends, Family
By Chris Morran on August 29, 2011 1:37 PM
34 Comments
Among the many rumors and reports surrounding the inevitable release of the iPhone 5 is that the device will finally be made available to Sprint customers. With speculation building, Sprint has reportedly issued a memo to staffers instructing them how to respond to customer queries about the iPhone... with a "no comment." More »
Study: Sprint Smartphone Users Hog The Most Data
By Chris Morran on August 17, 2011 1:15 PM
42 Comments
Ever since AT&T and Verizon did away with unlimited data plans and T-Mobile offered unlimited-but-throttled plans, Sprint has been bragging about both that its unlimited plan has no cap and that its 4G network is quite speedy. And according to the results of a new study, Sprint users are gobbling up much more data than subscribers to any of the other companies. More »
Get $500 Each Time Sprint Called You After You Said Stop
By Ben Popken on August 8, 2011 10:00 AM
11 Comments
If Sprint telemarketed you after you told them not to call you again, you could get $500 for each time they rang you up, thanks to a recent class action settlement. More »
Sprint CSR Waives Activation Fee, Calls Back To Tell Me She Can't
By Chris Morran on August 4, 2011 4:15 PM
40 Comments
When one of our readers writes in to tell us about a follow-up call from a CSR, it's usually because the rep is putting forth the extra effort to make sure the customer is satisfied. In the case of Vince and his dealing with the folks at Sprint, that call back was to let him know the company would not be making good on its promise. More »
