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How Switching To Cheaper Smartphone Plan For Deaf Customers Can Cost More
By Laura Northrup on April 25, 2012 11:35 AM
30 Comments
Mobile phone carriers aren't about to let the majority of smartphone customers give up their voice plans any time soon, no matter how few minutes you use every month. Jack's girlfriend doesn't have much use for voice minutes, though. She's deaf. She actually talks on the phone rarely, and more often uses the data connection to type to people and make phone calls using a relay service. After a few months, she managed to find someone at Sprint willing to put her on a special plan for deaf customers that has no voice minutes, and even gave her that plan's price going back two months. What she didn't realize was that she would be billed twenty cents for every minute of voice calls she had made during those two months. More »
NY Attorney General Files $300 Million Lawsuit Against Sprint
By Chris Morran on April 19, 2012 12:20 PM
32 Comments
Earlier today, the Attorney General for the state of New York accused the folks at Sprint-Nextel Corp of deliberately failing to collect more than $100 million in sales tax from customers — and now he wants the nation's third-largest wireless provider to pay up. More »
Sprint Decides It Doesn't Want Me As A Customer, Cuts Phone Off With No Warning
By Mary Beth Quirk on April 18, 2012 4:00 PM
56 Comments
Consumerist reader G. has been a Sprint customer for six years, and has always paid his bills on time, and referred friends and family to their service. But that special relationship apparently wasn't two-sided, as Sprint decided to cut off G.'s service one day with absolutely no warning, other than a line buried in his Terms of Service. More »
Sprint Insists I Owe Them $800 For Nonexistent Account
By Laura Northrup on April 5, 2012 8:00 AM
45 Comments
Samit isn't a Sprint customer. He doesn't have a Sprint phone or service. He doesn't have a customer number. But somehow he owes Sprint $800 for service that he neither signed up for nor received. See, he had tried to become a customer. After starting the process of setting up Sprint service, someone took down his social security and credit card numbers, then wandered off. Samit received an iPhone that he never asked for, sent it back, and somehow has racked up $800 in phantom phone bills. More »
Sprint Gives Me An Early Upgrade, In Spite Of Employees' Worst Efforts
By Chris Morran on April 3, 2012 12:16 PM
20 Comments
Most "happy ending" stories we post involve customer service reps who do a little more than what the script provides. But this story is slightly different, in that the customer still managed to get good customer service, even while dealing with people who didn't seem to know what was going on. More »
Worst Company In America Round One: Facebook Vs. Sprint
March 19, 2012 1:30 PM
41 Comments
Here we have a Round One battle between two opponents with peculiar predicaments. In one corner is a website that continually tries to invade your privacy but to which everyone on the planet seems to belong. And in the other corner is the phone company that claims to offer truly unlimited data plans, but which can't seem to get new customers. More »
(SCHMEGGA)
Sprint Makes Good After Public Flogging, Offers Retroactively Bundled Minutes
By Mary Beth Quirk on March 5, 2012 4:00 PM
24 Comments
Remember Sarah? She wrote to Consumerist after she went over on her minutes with Sprint after a death in the family, and was told she'd have to pay $100 as a result. If she had called customer service before she got her bill, however, she could've avoided such fees. We're happy to report Sprint has agreed to help her out. More »
When You Pay Google For A Service, Don't Expect Any Actual Help
By Laura Northrup on March 1, 2012 12:30 PM
20 Comments
What Justin wanted to do is pretty simple. He wanted to take his Google Voice number and port it to his new Sprint phone. This is a thing that you can do with Google Voice, if you pay. But as early purchasers of the Nexus One and other people who have issues with Google have learned, Google will happily accept your money, but doesn't like to deal with actual icky customers. Their default customer support option—posting on a forum and hoping someone with power notices—isn't cutting it for Justin anymore, since he's having problems with text messages on his ported number. More »
Sprint: You Have To Call About Your Bill Before You Know You Need To Call About Your Bill
By Mary Beth Quirk on February 24, 2012 2:30 PM
69 Comments
Sarah had a rough month, after suffering a death in the family. She says as a result of that sad distraction, she went over 300 minutes on her Sprint plan minutes, and was then charged 45 cents per each of those minutes. Of course, when your bill is $100 more than usual, you're going to see if you can bring it down. More »
6 Updated Confessions From A Current Sprint Sales Rep
By Chris Morran on February 15, 2012 11:30 AM
60 Comments
It's been several years since we received some good insider confessions from anyone at Sprint. So in the interest of keeping things up-to-date, a current employee of the wireless provider reached out to Consumerist to see if that original advice still holds true. More »
HTC: We Can't Make Better Phones If We're Always Fixing Yours
By Laura Northrup on December 23, 2011 9:00 AM
67 Comments
William has tried everything to get a working HTC smartphone: he's e-mailed executives and he's visited his local Sprint store for help. The company replaced his broken Evo Shift with a Design. Yay! ...except that on the new phone, no one can hear him. HTC won't send a replacement phone. Not because he's not entitled to one, but because William tried had swapped in a battery from his old phone when the replacement had shipped with a bad one. More »
Consumerist Reader Resolves Sprint iPhone 4S Issue After Almost Two Months
By Mary Beth Quirk on December 22, 2011 1:00 PM
6 Comments
Readers know that we are huge fans of happy resolutions here at Consumerist, so even if it takes two posts and almost as many months, we are pleased to hand out props where they are due. David's trials and tribulations involving a Sprint iPhone 4S with slow data speeds was first posted on this very site on Oct. 31. And now, he reports, all's well that ends well. More »
Think Your Mobile Payments Are Protected? Depends On Your Carrier
By Chris Morran on December 14, 2011 10:15 AM
9 Comments
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »
AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
By Chris Morran on December 6, 2011 3:15 PM
54 Comments
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »
(iJammin)
Update: Sprint Is Still Giving Me The iPhone Run Around
By Mary Beth Quirk on November 8, 2011 1:00 PM
78 Comments
One of the best moments for those of us at Consumerist is when we're directly able to help one of you, our fellow consumers, in resolving a sticky situation. And so it is with great displeasure that we must update the story of a Sprint iPhone 4S user in such an unsatisfactory way. More »
Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
By Chris Morran on November 2, 2011 11:45 AM
29 Comments
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute. More »
Sprint Won't Take Back My Unwanted iPhone 4S
By Mary Beth Quirk on October 31, 2011 1:30 PM
81 Comments
While purchasing items online is often very convenient, when it comes to returning said products, some retailers make it anything but easy — even if they have brick-and-mortar stores. Consumerist reader David had a frustrating experience attempting to return a Sprint iPhone 4S. More »
Sprint Nixes Unlimited 4G For Mobile Broadband & Hotspot Users
By Chris Morran on October 21, 2011 4:30 PM
44 Comments
While Sprint continues — for now — to offer smartphone users unlimited data plans without overage charges or throttling, the company has announced that customers with unlimited 4G plans for mobile broadband and mobile hotspot devices will have very definite limits starting in November. More »
(Engadget)
Apple: No iPhone 5, But The Faster iPhone 4S Will Be Available This Month For AT&T, Verizon & Sprint
By Chris Morran on October 4, 2011 2:42 PM
123 Comments
There has been a mountain of speculation about just what exactly would Apple be unveiling at today's big press event — Would it be the iPhone 5? Maybe the lower price, slimmed down iPhone 4S? Would it be a 4G device? Would Sprint and/or T-Mobile finally get the iPhone? Would they kill the iPod as we know it? More »
Report: Sprint Places Order For 30.5 Million iPhones
By Chris Morran on October 3, 2011 3:48 PM
58 Comments
Among the many whispers surrounding tomorrow's big iPhone announcement are rumors that Sprint would finally get its hands on the coveted smartphone. Now comes a report that the wireless company isn't just going to be offering the iPhone but that it's betting the company's future on it. More »
