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(Sony)
What The Heck Is 4K And Should You Spend $25,000 To Get It?
By Chris Morran on January 10, 2012 7:15 PM
47 Comments
Several manufacturers are showing off so-called 4K technology — which promises TV pictures at four times the top resolution of current HD — at the Consumer Electronics Show, including Sony, which expects to have a 4K projector on the market in a few weeks, for $25,000. Assuming you have $25K burning a hole in your pocket, and a vacant wall in your home theater, should you rush out and buy one? More »
Read The Fine Print Before Taking A Great Gadget Deal
By Laura Northrup on December 29, 2011 12:30 PM
90 Comments
Carolyn bought a Sony Blu-ray player for her husband for Christmas. The player's box boasted of its streaming capabilities, but to use them, she would need to purchase a separate wireless adapter. No problem - she picked up an inexpensive one at the store and gave that to her husband as well. She missed one detail: the only compatible adapter must be ordered directly from Sony, and costs $75. Sometimes, great holiday season electronics deals aren't what they seem at first glance. More »
(misterjt)
Consumerist Post About Broken Laptop Gets Reader Full Refund Within 3 Hours
By Laura Northrup on December 15, 2011 4:00 PM
28 Comments
Once again, Costco saves the day. Last week, we posted the story of Tom, who bought a Sony Vaio laptop from Costco only to have it malfunction a little more than a year after purchase. Sony didn't seem to want to fix the problem at all, and Costco employees were very kind but couldn't intervene. Only a few hours after that post went up, Costco contacted Tom, and gave him a full refund for the computer's purchase price. More »
Buying Laptop From Costco Extends Your Warranty And Your Aggravation
By Laura Northrup on December 8, 2011 9:33 AM
47 Comments
Last year, Tom bought a Sony laptop from Costco. Part of the reason why he chose Costco to purchase a computer was the warehouse club's famed extension of manufacturers' warranties: more warranty protection on a portable computer can't be a bad thing. Except when it is. In Tom's case, having another company involved just means that he can always get a very nice person on the phone at Costco who isn't able to help him at all. More »
Citigroup Gets Out Of The Music Business
By Marc Perton on November 15, 2011 4:00 PM
19 Comments
Citigroup has sold the EMI music business for $4.1 billion, with Universal Music Group picking up the record label for $1.9 billion and a team including Sony and David Geffen buying the publishing business for $2.2 billion. The sale caps a nine-month bidding war, and splits up a company that has sold and published music for over a century. More »
Sony Rewards Item Not Such A Great Deal Once You Actually Want To Buy It
By Laura Northrup on November 4, 2011 9:30 AM
57 Comments
Jonathan has a Sony Rewards credit card with Capital One, and tried to use his accumulated points to buy an AV receiver, Sony's "deal of the week," from the rewards site. There's a special price this week for members, only 24,000 points. Great! Jonathan has that many points! Only the site won't let him (or anyone) buy the item for the advertised sale price. More »
Good Night, Sony Dream Machine
By Laura Northrup on October 27, 2011 8:00 AM
62 Comments
The Sony Dream Machine isn't an iconic, distinctive product like the iMac or the Dyson bladeless fan. It is, however, ubiquitous: if you've never owned at least one, you've surely stayed in a hotel or guest room equipped with one. They've been on the market for 30 years or so, and have come equipped with FM dials, tape decks, CD players, and iPod docks. Now Sony is discontinuing the long-lived, diverse brand with the evocative and ironic name. More »
(MJ/TR)
Big Sony Bravia TV Fire Recall Is Only In Japan, But US Models May Be Affected
By Ben Popken on October 12, 2011 1:00 PM
17 Comments
Headlines are blaring about the 1.6 million 40" Sony Bravia TVs getting recalled for fire and smoke risk, but they're overlooking a key fact. The recalled models were only sold in Japan. No recall has been issued in America. However, there are 400,000 models that were sold in the US that contain the same component that prompted the Japan recall. Here are the Sony Bravia TV model numbers you should check to see if you have. More »
(Zorlack)
Movie Theaters May Start Charging For 3-D Glasses
By Chris Morran on September 28, 2011 2:40 PM
143 Comments
In case you thought that part of that higher ticket price you pay for seeing a 3-D movie goes to pay for the glasses required to see the often poorly done, post-production 3-D effects, you're mistaken. It's the studios behind these big-budget cash-ins that have been footing the bill, but that could all change in the next year. More »
(nbc4i)
Instead Of Fixing His Computer, Sony Sends Him 7 Other Customers' Broken Ones
By Ben Popken on September 21, 2011 10:00 AM
84 Comments
A man was waiting for Sony to send him a box and a shipping label so he could send his laptop off for repair. Instead, he got sent broken computers from seven other Sony customers. More »
Sony Changes PS3 Terms Of Service To Avoid Class-Action Lawsuits
By Chris Morran on September 16, 2011 12:30 PM
58 Comments
When AT&T recently convinced the Supreme Court that a mandatory binding arbitration clause hidden deep in a customer's terms of service contract was enough to keep said customer from joining a class-action lawsuit against the company, many of us predicted that a number of large companies would follow AT&T's example, adding arbitration clauses to avoid expensive class actions. And it looks like Sony has opted to go that route. More »
Sony Has Been Trying To Fix My Laptop For 7 Months And Already Charged Me $1,000
By Chris Morran on July 29, 2011 2:30 PM
56 Comments
John doesn't exactly have much love in heart for the people at Sony right now. He spent thousands of dollars on a laptop that broke after only three months. Then, he says, someone at the Sony store did further damage — and passed the repair bill on to him, but the absolute last straw is that his laptop still hasn't been fixed in almost eight months. More »
EECB To Sony Turns Lemon Laptop Into New Laptop
By Laura Northrup on July 28, 2011 9:30 AM
8 Comments
Aaron's Sony VAIO has failed a few times too many. He faithfully sent it back for repair or had a technician visit his home four times, believing Sony's promise that the repairs would fix the issue. The last time, it failed during finals week at his college on the East Coast. Sony's repair depot kept the machine for a month, yet the issue still wasn't fixed for good. The laptop is now out of warranty, but Aaron had the law on his side. He launched an executive e-mail carpet bomb to some Sony contacts, copying Consumerist. The next day, he heard back from two different people at Sony, offering him a new machine comparable to the one that had failed him. More »
Sony Sends Technician To Your House To Break Your Computer
By Laura Northrup on July 7, 2011 9:00 AM
42 Comments
A functioning touchscreen is an important feature of a touchscreen computer. Yet the Sony VAIO desktop that Frank purchased at a Microsoft store and had shipped to his home on the other side of the country had a faulty touchscreen. Since he was on vacation when purchasing the computer, It was too late for a store return, so he had to deal with Sony. They very helpfully sent someone to his home to fix the computer, but the technician instead broke his VAIO even more, then didn't show up for the return visit where he was supposed to actually fix the darn thing. More »
Video Of 25,727 Passwords From The Sony Hack, One Per Frame
By Ben Popken on July 6, 2011 1:00 PM
48 Comments
Stare agog as all the the passwords released in the Sony LulzSec breach race past your eyes in this video. More »
(kteague)
HasSonyBeenHackedThisWeek.com Does What It Says
By Ben Popken on June 14, 2011 12:00 PM
20 Comments
With hit after hit coming on a regular basis it can be hard to keep track of whether Sony has been hacked this week or not, and it's easy to tune out. Thankfully, a simple new service has stepped in to make it a lot easier to find out if Sony has been hacked recently. It's called HasSonyBeenHackedThisWeek.com. More »
Nintendo's US Servers Hacked, Says No User Info Was Compromised
By Mary Beth Quirk on June 5, 2011 9:51 PM
31 Comments
Following in Sony's unfortunate footsteps, Nintendo announced that their US servers were hacked Sunday, but they say no personal or company information was lost. More »
(S.L.M.)
Three More Sony Sites Fall To Hackers
By Paul Eng on May 25, 2011 1:15 PM
67 Comments
Sony got hacked. Again. In three different countries. The music giant confirmed that it had to shut down its Sony Ericsson Mobile Communications shopping site in Canada after thieves broke in and stole personal information of about 2,000 customers. More »
User Names Stolen From Sony Music's Greek Website
By Paul Eng on May 23, 2011 4:30 PM
17 Comments
Although the Sony PlayStation Network is now back online, the entertainment giant seems to be a prime target for hackers: This time, personal data from an unknown number of Sony customers on its Greek website, SonyMusic.gr, has been stolen—and exposed online. More »
Dim Flick? It's Not The Script, It's Theaters Projecting 2-D Movies With 3-D Lenses
By Ben Popken on May 23, 2011 1:00 PM
62 Comments
If you find yourself squinting at the theater, it might not be because of the standard plot holes and hacky exposition. It could be the lens of the projector. The Boston Globe reports on an unfortunate trend in some big movie chains where rather than swap out the 3-D lens when showing a 2-D moving, they leave it in place. The result can be an almost 85% darker projection, and should have audiences throwing popcorn at the screen. So how do you detect if they're showing the movie improperly, while still charging you full ticket price? More »
