• bad deals

    Sears Is Rather Generous With The Term "Sale!"

    Reader S. says:
    I went to a local Sears to return some parts (don't get me started) and the attached [photo] amused me.
    More »

    8:26 AM on Tue Dec 2 2008
    By Meg Marco
    27,108 views, 52 comments

  • sears

    Help! Family Buying Appliances Were Locked Inside Sears

    A family shopping for appliances were locked inside a Sears store in Maplewood, MN, says the local Fox affiliate. Anthony (who was scheduled to have hip surgery the next day), his wife Kathy and her sister Crystal were just about to buy a stove, a fridge and a dishwasher when they heard an announcement that the store was about to close. They asked an employee if they should just come back another day. He said no. More »

    11:59 AM on Wed Nov 26 2008
    By Meg Marco
    41,294 views, 167 comments

    Most discussed downwithmonstercable: I've always had a weird fantasy about living inside a mall. more »

  • phone numbers

    Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

    Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

    9:43 AM on Fri Nov 7 2008
    By Ben Popken
    13,365 views, 17 comments

    Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

  • sears

    Sears Replaces Man's Shovel With No Hassle

    Man walks into Sears store with broken Craftsman shovel. Moments later, walks out with brand-new, better, Craftsman shovel they let him pick out, for free. True story. [OneProjectCloser]

    12:00 PM on Mon Oct 27 2008
    By Ben Popken
    2,405 views, 31 comments

    Most discussed Darren W.: For what it's worth, even if Sears goes under, you can now get Craftsman tools at K-Mart. more »

  • call edward lampert

    Reach Sears Executive Customer Service

    To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert's office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an "Executive Complaint." Said the reader who submitted this tip, "A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle." Don't forget to be calm, professional, and succinct when you speak with them.

    10:00 AM on Mon Oct 27 2008
    By Ben Popken
    1,143 views, 4 comments

    Latest by postnocomments: Just get us Eddie Lampert's cell phone more »

  • inventory issues

    Why You Should Never Order Anything From Sears.com

    Mike sent us two stories of back-to-back merchandise fiascos with orders he placed on Sears.com for in-store pickup. What's worse, the problems can't just be blamed on a lone rotten employee, or attributed to bad luck—several Sears stores were involved. Our verdict: there's something seriously messed up with the Sears fulfillment chain, and it's not worth your time or energy to bother with it. But you knew that already, right? More »

    3:08 PM on Fri Oct 17 2008
    By Chris Walters
    22,963 views, 124 comments

    Most discussed timmus: Interestingly I was on Sears.com the other day and was thinking about buying a torque wrench, after finding a few more »

  • kitchenaid

    This !@#$% KitchenAid Refrigerator Won't Stop !@$% Beeping!

    Beep... Beep... Beep... That's all Robin's new KitchenAid fridge does. For the past two months, nothing but !@#$ beeping. Sears claims that they replaced every circuit board in the fridge, and that Robin's only choice is to wait another beeping month for a replacement unit. Think that might drive you a little crazy? Try reading Robin's letter... More »

    2:15 PM on Sat Oct 4 2008
    By Carey
    12,289 views, 69 comments

    Most discussed Smashville: If it's the fridge in the picture, as the headline implies, chances are it's beeping because you keep calling it more »

  • caveat emptor

    Your New Tires Could Be Six-Year-Old Death Traps

    Those "new" tires of yours could be six-years old and ready to disintegrate on the highway. Tire rubber dries out after six years, but unlike in Europe and Asia, American companies are allowed to sell expired tires long after they turn into death donuts. A 20/20 investigation found that the "new" tires on sale at Sears and Walmart can be up to 12-years-old. Inside, how to tell when your tires were born... More »

    10:30 PM on Sat Sep 13 2008
    By Carey
    36,355 views, 70 comments

    Most discussed Hyman Decent: What about the compact spare? I have a 1990 Olds and have never replaced the spare. I replaced the full-size more »

  • banana republic

    Morning Deals

    • Banana Republic: 30% off today only with coupon code HAPPY30 or printable coupon
    • Sears: Free Masterlock with printable coupon
    • MusiciansFriend: AKG Handheld Condenser Microphone for $100 + free shipping. Today only.
    Highlights From Dealhack
    • Timbuk2: Save up to 60% off Messenger Bags, Backpacks, & More
    • New York & Co.: Extra 20% off Store-Wide Women's Apparel
    • Office Depot: Viewsonic N3235w 32-inch LCD HDTV $470 & Free Shipping
        • Highlights From Buxr
        • Staples: Samsung CLP-300 Color Laser Printer for $69.98 w/ Free shipping
        • Staples: Mio DigiWalker C230 Portable GPS for $99.99 w/ Free shipping
        • Amazon: Bill Cosby Himself (Comedy Album) - MP3 Download for $1.99

    7:06 AM on Mon Sep 8 2008
    By Ben Popken
    939 views, 2 comments

    Latest by Keter: BTW, that Samsung color laser printer on sale at Staples is a really nice one. I've had one for a more »

  • Bad Ideas

    Sears Offer To Mail Customer Missing Key To Floor Model Snowblower

    Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn't find either the manual or the keys. A salesman promised that "Ray from Lawn & Garden" would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising "the keys are basically universal." That key didn't work because, as a different associate later discovered, the unit was missing its electric start socket. More »

    3:45 PM on Sat Sep 6 2008
    By Carey
    10,484 views, 30 comments

    Most discussed Dyscord: So from what I understand, after all the trouble, they offered the OP a brand new model for cheaper than more »