seagate
(zamburak)
(pshorten)
—>If Seagate tells you to call Microsoft for technical support, don't talk back or you're going to get an earful. At least that's what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate's customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: "Well since you know better then we do, Im sure you dont need our assistance." More »
—>A number of consumers are complaining about their Seagate Barrucada 7200.11 500GB hard drive failures, and the company is censoring them. While Seagate has issued a firmware upgrade, it doesn't work if your drive has already been affected, like reader Danny, who just lost all his research material and papers for school. According to some posts on MSFN, moderators on the official Seagate forums are deleting user posts about the issue, and even going so far as to disabling links made on the Seagate forums to posts on other forums about the issue. Danny's letter, inside... More »
—>Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »
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—>Reader Dan tells us: More »
—>Like any responsible computer user, Benny regularly backs up his data. Unfortunately for him, the three Seagate external hard drives he used failed, and he lost about $500 in iTunes purchases. Seagate wanted $1700 to recover the data. Fortunately, Apple saved the day. More »
Shawn has a nice success story with the Seagate company that provides an interesting twist on the EECB (Executive Email Carpet Bomb) technique that we've been telling you about for months:
I bought a Seagate FreeAgent Pro 750GB external harddrive about two or three months ago, and backed up several harddrives to it. Everything was going awesome on every computer I had, but then it had an issue on my desktop. "Delayed Write Failure" WHAT? I try to read the information on the drive, it won't allow me.More »
—>Nobody at Dell can help Kevin return two broken hard drives. Kevin's Seagate 320GB FreeAgent drive refuses to power on, and his 160GB Western Digital won't boot. Kevin sent Dell a note after wrangling with eleven CSRs over five hours:
I called tonight due to 2 harddrives I purchased 26 days ago. Both drives have completely failed. One is knocking and the other won't power on at all. I called Dell and have been transferred to 11 people and 3 different calls: More »
