ryder

—>It doesn't take much to please some customers. Patrick tells us Ryder charged him $200 for moving truck damages that already existed before he rented the vehicle.  More »

—>Jesse, who wrote to us last week to complain about Ryder's broken guarantee, has contacted us again with a follow up. We also spoke with Ryder directly to ask how their "Guaranteed Availability" promise actually works, so that future customers know what to expect.  More »

—>If you saw this image on the Ryder website, you might think that it means two things: that they guarantee some sort of vehicle availability to customers, and that they will make sure you are satisfied with your experience. You would be wrong. Update: Ryder has responded to Jesse's complaint.  More »