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JetBlue Giving Refunds To Customers Trapped For 7 Hours On Tarmac
By Ben Popken on October 31, 2011 12:00 PM
55 Comments
JetBlue is giving refunds to the passengers who were stranded on the tarmac in Hartford Connecticut for seven hours. More »
TSA Agent Retrieves Cellphone From Locked Car, Hands To You At Gate
By Ben Popken on October 4, 2011 2:00 PM
44 Comments
TSA agents get a bad rap here and elsewhere, so when one of them acts like a human being, nay, a super human being, it is our duty to inform you. Alanna had one such experience this morning when a TSA agent went extremely out of her way to help Alanna get her cellphone from the rental car she had locked it in. This was very helpful because the rental office only opened a half-hour before her plane took off. More »
(vayenne7)
JetBlue Selling "Boston All" Passes Through Thursday
By Ben Popken on August 17, 2011 4:00 PM
20 Comments
If you fly frequently through Boston, here's a deal for you. Now through Thursday night, JetBlue is selling $1,999 passes that give you three months of unlimited travel, as long as you fly to and from Boston. When offered earlier this month, the "Boston All" passes sold out within a week. More »
Urinating JetBlue Passenger Booted From U.S. Ski Team
By Chris Morran on August 12, 2011 3:15 PM
77 Comments
So it turns out that the JetBlue passenger who peed on an 11-year-old girl instead of heading to the toilet is a member of the U.S. Ski Team's development squad. Or at least he was until he went #1 in public. More »
Drunken JetBlue Passenger Urinates On 11-Year-Old Girl
By Laura Northrup on August 11, 2011 3:33 PM
135 Comments
If you don't like air travel, one way to prepare for a five-and-a-half hour flight is to consume an alcoholic beverage or two. Or eight. But plan ahead, and make sure to use the bathroom before the situation becomes dire and you have to relieve yourself in the cabin without noticing that a child's leg is in your jetstream. More »
How To Get A Tax Refund From JetBlue
By Ben Popken on July 26, 2011 4:00 PM
14 Comments
If you have a ticket with JetBlue for dates between July 25 and August 2nd, here's how to get a refund on collected Federal taxes just by sending an email. More »
Lawsuit: JetBlue Kicked Woman Off Flight After Accusing Her Of Going Pantsless
By Chris Morran on July 22, 2011 11:45 AM
167 Comments
A New York City woman has filed a lawsuit against JetBlue, alleging that airline employees not only made a spectacle of her by removing her from a flight to see what she was wearing under her baggy shirt but added insult to injury by refusing to let her back on the plane. More »
JetBlue Sells Out $4 Flights From One Side Of L.A. Area To The Other
By Chris Morran on July 14, 2011 2:32 AM
47 Comments
With construction set to shut down I-405 in L.A. this weekend, area residents are crying "Carmageddon," with some saying what should be a 20 minute trip will take them hou,rs while the highway is closed. So, in an effort to give at least a few folks an option of skipping over this entire mess, JetBlue offered $4 roundtrip flights between Long Beach and Burbank, less than 40 miles away. More »
(penner42)
Stun Gun Found On JetBlue Plane At Newark Airport
By Mary Beth Quirk on July 11, 2011 12:15 PM
46 Comments
If you feel smug when you get away with bringing more than three ounces of shampoo in your carry-on, you ain't seen nothing yet — the FBI is investigating the discovery of a stun gun on a JetBlue flight into Newark Airport yesterday, officials said. More »
JetBlue Now Offering Access To Speedier Security Lines For A Fee
By Chris Morran on July 1, 2011 1:11 PM
47 Comments
Access to expedited security lines has generally been something that the largest airlines offer to their first class and business class passengers. But JetBlue, which has no first or business class seats, has just begun offering a service — for a fee, of course — that gives travelers access to the TSA fast lane at 14 airports. More »
JetBlue Kills Off "All You Can Jet" Program
By Ben Popken on June 20, 2011 2:00 PM
10 Comments
JetBlue will not be continuing its "All You Can Jet" (AYCJ) program for 2011, the company told members via email this morning. Last year AYCJ let passengers take an unlimited number of flights between early September and October for only $499-$699. For people who really flew enough to get the full value out of it, it was a great deal. They did give a promo code to participants for 15-30% off discounts, which tipster MissDeeJane described as "a concession prize." More »
JetBlue Goofs On Rewards Points Offer, Decides To Honor It Anyway
By Chris Morran on June 16, 2011 10:45 AM
9 Comments
Regular readers of Consumerist might remember a story from a few weeks back where US Airways sent out an e-mail telling customers they'd received 1,000 free airline miles, only to take them back a couple days later when the airline realized it was a mistake. Yesterday, JetBlue faced a similar problem, but decided to handle the situation slightly better. More »
Get A Refund After An Airfare Pricedrop
By Ben Popken on June 3, 2011 4:00 PM
15 Comments
It is possible to get a refund for the difference if the airfare drops after you buy your ticket, but you'll usually have to fly one of these three airlines to make it worth your while. More »
Jetblue And American Increase Fees, Airlines Dream Up More
By Ben Popken on March 14, 2011 5:00 PM
46 Comments
The airline fees just keep edging up. Jetblue has increased the 2nd checked bag fee to $35 from $30. They have also increased the fee for their "Even More Legroom" seats by $5. Not wanting to be left out, American is increasing the fee for making a reservation by phone to $25 from $20. With fuel costs rising, airlines are looking for ways to increase revenue without increasing airfare, as they've already done that six times this year already. They use fuel costs as the reason, but you know if the price of fuel drops, they're not going to cut back on fees. And according to the Journal, airlines are looking for more ways to add fees, like a surcharge for a chair that reclines more, a champagne brunch fee, or blizzard insurance. More »
JetBlue: We Won't Be Stingy On The Free Snacks Anytime Soon
By Chris Morran on March 7, 2011 2:30 PM
23 Comments
Last week, we brought you the sad news that the two-headed beast of United/Continental had decided that coach passengers don't deserve free pretzels. It seems inevitable that this "luxury" is doomed to extinction, but JetBlue says it has no intention of killing off its gratis inflight snacks. More »
Passenger Goes Through JFK Security With 3 Boxcutters In His Bag
By Chris Morran on March 2, 2011 12:15 PM
80 Comments
A JetBlue flight from JFK Airport to the Dominican Republic was grounded for three hours over the weekend after a flight attendant discovered three boxcutters in the carry-on bag of a passenger — three boxcutters that no one at the security checkpoint seemed to notice. More »
Get Your Airline Ticket Changed For Free Because Of Massive Midwest Storm
By Ben Popken on January 31, 2011 9:26 PM
37 Comments
The Superbowl of storms is headed for the Midwest with 20" snow and 45 mph winds predicted for Chicago. Thankfully, a lot of airlines are waiving their usual ticket change fees for travelers who could be affected. 3,000 flights have already been canceled in advance of the potentially deadly weather. Don't go to the airport to see if you can make your flight, don't get stuck in an airport, stay home, stay over at your friend's house an extra day or two, and take advantage of this leniency. Here are links to the various airlines and their waiver and winter update pages and policies: More »
(Don Solo)
Verizon Refunds Snowpocalypse Mobile Overages
By Laura Northrup on January 26, 2011 9:30 AM
39 Comments
Here are two nuggets of delicious customer service in one e-mail. Brock spent hours on the phone during one of America's recent massive snowstorms trying to straighten out his air travel plans. This made him use up cell phone minutes and rack up huge overage charges, which Verizon partially refunded. Oh, and JetBlue was extremely helpful too—once he got through. More »
(afagen)
$100 Bribe Gets Mysterious Package On JetBlue Plane
By Chris Morran on January 18, 2011 2:20 PM
52 Comments
Here's a deal you won't see JetBlue advertising on its website. All you need to get a mysterious package unaccompanied onto a JetBlue flight is a $100 bill in the hands of a JetBlue ticket agent. More »
Jet Blue Pilot Misplaces His Bag With Handgun Before Flight
By Mary Beth Quirk on January 17, 2011 8:00 AM
42 Comments
Isn't it just sooo embarrassing when you lose your gun at the airport? It's even more cringe-worthy when you're an airline pilot. JetBlue pilot Michael Connery Jr., who is licensed by the Transportation Security Administration to tote guns on the plane, was in a bit of a jam when someone else picked up his carry-on at JFK. More »
