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jcpenney
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Shoppers Give Costco Highest Overall Marks Among Major Retailers
By Chris Morran on February 7, 2012 1:30 PM
54 Comments
Our pals-in-arms at the Consumer Reports National Research Center recently asked more than 26,000 readers to rate their shopping experiences at the nation's top retailers — both in-store and online — and in spite of being a members' only warehouse store, Costco came out looking the best. More »
Anti-Gay Group Tells JCPenney To Fire New Spokeswoman Ellen DeGeneres
By Mary Beth Quirk on February 2, 2012 2:00 PM
230 Comments
Conservative group OneMillionMoms.com, an offshoot of the American Family Association, doesn't like that JCPenney has hired Ellen DeGeneres as their new spokeswoman. Not because of her dance moves or jokes on her talk show, but because she's gay. More »
JCPenney Getting New Logo & Something Resembling Genius Bars
By Chris Morran on January 30, 2012 2:53 PM
92 Comments
The revolution continues at JCPenney, better known as that store your mom used to drag you to for back-to-school clothes you didn't want to wear. Last week the company announced it was doing away with many of its sales and going the everyday low price route. Now the retailer's new CEO, former Apple exec Ron Johnson (which sounds like the name of someone in the witness protection program) has unveiled a new logo and plans to turn JCP into something more Apple-store-ish. More »
JCPenney Does Away With Sales In Favor Of Permanent 40% Markdowns On All Merchandise
By Mary Beth Quirk on January 25, 2012 1:00 PM
75 Comments
No more waiting for items to go on sale at JCPenney, as the company has announced it'll be marking all of its merchandise down by at least 40%. The move is part of a new pricing plan aimed at getting customers into its doors more regularly. More »
Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares
By Mary Beth Quirk on January 24, 2012 11:00 AM
11 Comments
Macy's and JC Penney are in a legal tiff right now, after Martha Stewart's company hopped in bed with JC Penney to sell her housewares in their stores. Macy's is mad because they say they've got exclusive rights on all those taupe towels and ecru egg holders. More »
JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper
By Mary Beth Quirk on December 14, 2011 12:00 PM
33 Comments
A grandmother shopping for her family's Christmas presents was given the gift of the holiday spirit, in the form of a JCPenney employee who did a little detective work to return $300 she'd dropped at the store. More »
Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails
By Chris Morran on November 30, 2011 4:45 PM
20 Comments
After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. More »
JCPenney's Black Friday Ad Is Out
By Ben Popken on November 7, 2011 1:00 PM
31 Comments
If you want to see what kind of deals JCPenney is offering for the Black Friday sale this year, their entire 72-page ad just got uploaded. More »
JCPenney Switches Tactics From Terrible Merchandise To Terrible Ads
By Mary Beth Quirk on September 29, 2011 11:45 AM
79 Comments
JCPenney is rebounding from the recent outbreak of negative press over their "Too Pretty to Do Homework" sweatshirt for girls, with what we're sure they thought is a good, original, funny ad geared toward men. Is it? More »
JCPenney Removes "Too Pretty To Do Homework" Sweatshirt
By Ben Popken on August 31, 2011 1:25 PM
67 Comments
After a jcpenney sweatshirt that said, "I'm too pretty to do my homework so my brother has to do it for me," caused an uproar among bloggers, the retailer has removed the garment from their website and issued an apology. More »
JCPenney Sweatshirt Says "I'm Too Pretty To Do Homework"
By Ben Popken on August 31, 2011 11:00 AM
116 Comments
JCPenney is selling this hot pile of a sweatshirt that says, "I'm too pretty to do my homework so my brother has to do it for me." UPDATE: The shirt has now been removed from their website. More »
The 8 Largest U.S. Retailers With The Worst Sales
By Chris Morran on August 2, 2011 12:45 PM
138 Comments
If we'd told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it's time to look into the magic 8 ball to see if doom lies ahead for other major retailers. More »
Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?
By Laura Northrup on January 20, 2011 11:30 AM
33 Comments
For those of us who wear very unusual and/or large sizes of clothing, ordering clothes online is a thing of beauty and convenience. Unless you're Matt, and JC Penney's online fulfillment people are utterly unable to read the numbers on a pair of pants and put them in the correct box. Through multiple clothing orders, the retailer has been unable to send Matt the sizes that he actually requests—which I always thought was the entire point of ordering clothes online. More »
JCPenney Denies Leaking Personal Info On Website, Doesn't Really Answer Our Question
By Chris Morran on December 6, 2010 12:20 PM
17 Comments
On Friday, we brought you the story of John and his wife, whose personal info ended up in the shopping cart of another customer. Over the weekend, a rep for the retail store responded to Consumerist's request for comment, even though they didn't exactly answer the question we'd asked. More »
Is JCPenney Giving Your Personal Info To Strangers?
By Chris Morran on December 3, 2010 2:40 PM
15 Comments
Consumerist reader John is more than a little upset with JCPenney. He claims that the department store's website is in such a state of disarray that shoppers' sensitive, personal information is showing up in other shoppers' accounts. More »
Confessions Of A Department Store Credit Card Upseller
By Phil Villarreal on October 12, 2010 3:30 PM
86 Comments
J works at JC Penney and isn't comfortable with what he describes as the company's conniving ways of convincing customers to apply for awful credit cards they don't need. More »
JCPenney Switching To Priceless Catalogs
By Chris Walters on September 28, 2010 9:00 AM
61 Comments
When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer's chairman. Based on that successful strategy—wait, what?—JCPenney says it's killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner "look books," which will contain a subset of merchandise and no prices. More »
JCPenney Switching To Priceless Catalogs
By Chris Walters on September 28, 2010 9:00 AM
61 Comments
When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer's chairman. Based on that successful strategy—wait, what?—JCPenney says it's killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner "look books," which will contain a subset of merchandise and no prices. More »
JCPenney Switching To Priceless Catalogs
By Chris Walters on September 28, 2010 9:00 AM
61 Comments
When JCPenney killed off its traditional Big Book catalog last year, the result was a drop in sales on its website, says the retailer's chairman. Based on that successful strategy—wait, what?—JCPenney says it's killing off its remaining 12 specialty catalogs as well. Instead, it will start mailing out thinner "look books," which will contain a subset of merchandise and no prices. More »
How To Get The Best Deals At 10 Major Retail Chains
September 22, 2010 12:15 PM
35 Comments
Everyone wants a bargain, which is why more Americans shop at discount chains like Target and Walmart than at any other type of big store. But a new survey of more than 30,000 subscribers by the Consumer Reports National Research Center reveals that folks are also finding low prices at department stores, warehouse clubs, and general-merchandise retailers. We recently reported on why consumers shop where they do. More »
