Internet

comcatastrophe
How Many Hours Does It Take To Tell Comcast That You Can't Make Local Calls?
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can't make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR. More »

12:53 PM on Mon Dec 1 2008
By Meg Marco
15,149 views, 69 comments
bills
I Lowered My Time Warner Bill In 4 Minutes, Just By Asking
Yet another success story for our "Just Ask To Pay Less Money" technique. Commenter tinyrobot was paying too much for Time Warner Cable, so he called them up and told them so. Now he pays less. It's not a Thanksgiving miracle, you can do it, too. More »

10:24 AM on Tue Nov 25 2008
By Meg Marco
10,937 views, 61 comments

Most discussed dtmoore: I did this and just ended up actually getting my cable downgraded. I miss digital cable :(. Not more »
ask the consumerists
Does A Store Have To Price Match Their Website?
Here's a question we get a lot. Are stores required to price match their own website? More »

11:57 AM on Fri Nov 21 2008
By Meg Marco
14,758 views, 116 comments
If you have an account with Mint, and you've enabled mobile alerts, you can now text "Bal" or "Balance" to 696-468 (MyMint) and receive a summary of all of your accounts. [Mint]

7 comments
consumer 101
Consumer 101: 3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills
How much to spend on cable, internet and telephone is something nobody had to worry about only a few generations ago. Today, the Pew Research Center says that after housing, cable and satellite TV service was most frequently cited as a regular household expense (78%), followed by cell phones (74%) and internet service (65%). By contrast, just four-in-ten adults (42%) say they make a car payment. If you're looking for a way to cut the amount of money you spend on these "information age" expenses, we've got three of them to choose from. More »

12:18 PM on Thu Nov 13 2008
By Meg Marco
28,524 views, 74 comments

Most discussed kwsventures: Cancel all 3. Life will move forward. more »
att
Threatening To Cancel Saves Man $65.52 On AT&T Phone Bill
Here's how with a little patience, persistence and pricematching, reader Scott is saving $65.52 on his phone and internet service with AT&T: More »

1:26 PM on Thu Nov 6 2008
By Ben Popken
10,674 views, 36 comments

time warner cable
Reach Time Warner Cable Executive Customer Service

If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!

TWC.COTP@twcable.com
203-328-0600 - option 2
Leader of Office of the President team: James Abott

(Photo: lymang)

3:32 PM on Tue Nov 4 2008
By Ben Popken
1,606 views, 7 comments

Latest by AnnataGauth: Wow, wish this had been available about 2 months ago. Time Warner cold-called me and offered me a "valuable customer more »
bad install
"It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"
Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He's escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We'd ordinarily suggest he cancel and use another company — but he's locked into Verizon by his homeowner's association. Even if he doesn't use it (and currently, since it's not working, he's not using it) he has to pay for it. More »

11:36 AM on Fri Oct 31 2008
By Meg Marco
8,918 views, 36 comments

Most discussed homerjay- Smiling politely: HOA = EVIL. When shopping for a house, RUN, don't walk, from any house that is part of an HOA. more »
comcast
How To Save $323.40 On Your Comcast Bill Just By Asking
Reader aishel says that he saved $323.40 yearly on his Comcast bill just by asking! Yes, it can be just that easy. More »

3:24 PM on Wed Oct 29 2008
By Meg Marco
16,411 views, 48 comments
A man in the UK has been sued by an eBay seller for leaving negative feedback. [Daily Mail] (Thanks, Everyone!)

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