hewlettpackard

(manu contreras)

Fighting For A Working HP Laptop For 8 Months
By Ben Popken on July 25, 2011 2:45 PM   28 Comments
Try as they might, HP just seems to be incapable of getting David's repair right. When repairing his wireless card that was damaged in a previous repair, they broke the motherboard. Fixing the motherboard, they broke the screen connector. And so on. Even the replacement computer they gave him started to fail, and then they failed at fixing that correctly. This ridiculous dance has been going on for 8 months. More »

(Maulleigh)

Best Buy Replaces Deaf Bed-Bound Girl's Laptop After Holding It Hostage
By Ben Popken on July 22, 2011 12:00 PM   48 Comments
After the story of a deaf and bed-bound girl whose laptop had been bouncing back and forth between Best Buy Geek Squad repair for 3 months went up on Consumerist, the ambassador for Geek Squad City, Randy Ratliff, reached out to help. "The buck stops here!" he said in his email. And of all the many who say that, he's one of the few to mean it. He investigated the issue and now Jenni's sister has a new laptop. More »

(ismh_)

Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May
By Ben Popken on July 13, 2011 5:00 PM   139 Comments
Jenni's sister is disabled and bed-bound, and her laptop is her portal to the world. So when her HP laptop had to go in for repair, it was a big deal. It was an even bigger deal after the Geek Squad spent over a month dickering with the repair and while it was in their hands, the warranty ran out. Now Geek Squad won't give it back unless the full out of warranty price is paid, and HP says it's not their problem, it's Geek Squad's. Meanwhile it's been almost three months and Jenni's sister has no computer. More »

HP Gives Gal Warranty By Accident, Knows It, Lets Her Replace Laptop Anyway
By Ben Popken on July 1, 2011 5:00 PM   21 Comments
Donni is totally stoked! She bought a refurb HP laptop that kicked the bucket after its 90-day warranty expired. She gave up hope but then HP randomly sent her an email asking her if she wanted to renew her warranty. Donni called them up and they scratched their heads and said, yeah, that shouldn't have happened, but they went ahead and let her get the warranty and replace her laptop anyway. For this reason, Donni is very happy with HP. More »

(alamosbasement)

HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out
By Laura Northrup on June 22, 2011 8:00 AM   89 Comments
Terry is a graduate student, and doesn't really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an "in-home" warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an "angry person with a phone number." Maybe he wouldn't be so angry if he had a working computer. More »

HP Call Center Supervisor Can't Help You, Answers To No One
By Laura Northrup on June 2, 2011 9:30 AM   86 Comments
Consumer electronics have this terrible, terrible habit of breaking down shortly after the manufacturer's warranty is up. In Eva's case, the battery of her HP laptop self-destructed just two weeks after her original warranty ended. She thought that perhaps since her battery had started failing during the warranty period, they might give her a break. Nope. Thus began her battle of wills with R., the HP call center supervisor who can't help you, but answers to no one. More »

(felixthedeadcat)

HP Starts The Tablet Smack Talk, Claiming Theirs Will Beat iPad
By Mary Beth Quirk on May 25, 2011 12:15 PM   62 Comments
We can just hear it now: "Your tablet is so stupid, it thought a quarterback was a refund!" Hewlett-Packard hasn't released their TouchPad tablet computer yet, but already they're smack-talking iPad and Android devices and claiming it'll be the best one ever in the whole entire world. So there! More »

(qshio)

Each Of The 8 HP Laptops I've Bought Suffer From Blue Screen Of Death
By Ben Popken on February 10, 2011 1:00 PM   116 Comments
Dan made a boo-boo and now he's blue-blue. He broke his wife's laptop and decided to replace it with a HP DV6t Special Edition laptop, picking one up for himself too. But he's not the only one suffering from discoloration, so are his laptops' screens. They're continually afflicted by the dread "Blue Screen of Death." He's called and complained and exchanged the laptops several times, but each time, BSOD. They're on laptops 7 & 8 now. What's the deal? More »

(huronbikes)

Was Our Rejection Two Coincidental Typos, Or Vast Rebate Conspiracy?
By Laura Northrup on October 6, 2010 8:00 AM   55 Comments
Have you recently had an HP rebate cruelly denied even though you followed the instructions flawlessly and included all items asked for? A. tells Consumerist that this happened to two family members in two separate transactions. It may have been a coincidence, but still made A. suspicious. More »

(Edward Vielmetti)

54,000 More HP Batteries Recalled
By Chris Walters on May 24, 2010 12:35 PM   20 Comments
Hewlett-Packard doesn't just make props for cringeworthy feature length commercials; the company also sells batteries that sometimes catch fire. A year ago HP recalled about 70,000 bad batteries, and now it's added another 54,000 to the list. More »

(Richard Espagnolo)

Hewlett-Packard To Buy Palm For $1.2 Billion
By Chris Morran on April 28, 2010 4:44 PM   66 Comments
After months of rumor and speculation, Hewlett-Packard announced today that it will indeed purchase Palm Inc. for a grand total of $1.2 billion. More »

Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New Defective Parts In
By Laura Northrup on March 13, 2010 5:30 PM   53 Comments
Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say "a bit," I mean "tried to set his desk on fire." HP's solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures. More »

(Photo:cag2012)

HP Won't Replace My Messed-Up LCD Monitor
By Phil Villarreal on December 7, 2009 10:00 AM   62 Comments
Chris bought a Hewlett Packard-Compaq laptop that started suffering an ink blot-like glob of dead pixels several months later. Convinced that the malady is due to a manufacturing defect, he's trying — so far unsuccessfully — to get HP to warranty it out. He writes: More »

Reader Receives $900 For Broken Laptop In Small Claims Court
By Laura Northrup on October 23, 2009 6:45 PM   106 Comments

—>Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop.  More »

Reader Says HP Knows Old Laptops Are Rotten, Doesn't Care
By Phil Villarreal on August 31, 2009 1:30 PM   126 Comments

—>Bobby thinks he's spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards.  More »

HP Throws In Free Wooden Pallet With Every Power Cord Purchase
By Alex Chasick on August 21, 2009 8:34 PM   90 Comments

—>We know not all of our readers agree on our stupid shipping gang posts, but here's one we can all get behind: you probably don't need to deliver a ten-foot power cord in a large box on a wooden pallet.  More »

HP Ruins Yet Another Laptop Repair—Three Times And Counting
By Chris Walters on June 23, 2009 1:34 AM   78 Comments

—>Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer.  More »

HP Calls About Pants Burnin' Laptop
By Ben Popken on May 21, 2009 6:20 PM   71 Comments

—>HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us....  More »

HP Adapter Catches Fire, Burns Pants, Execs Ignore
By Ben Popken on May 19, 2009 3:34 PM   82 Comments

—>UPDATE: HP Calls About Pants Burnin' Laptop  More »

HP Will Fix Your O And P Keys For $298...Oh Hell Just Buy A New Laptop
By Ben Popken on April 10, 2009 4:48 PM   154 Comments

—>Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That's right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside...  More »

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