Consumerist
consumerism uber alles
Posts Tagged “
Happiness
”
consumerism uber alles
happiness
Pepsi Loves You And Sends You Replacement Mountain Dew
Adam got two stale Mountain Dews from a vending machine, so he called Pepsi to express his displeasure. Pepsi response made Adam so happy he wrote to us to express his joy. Did Pepsi do anything "above and beyond?" No, not really. They were simply nice to Adam, and did what they said they'd do.The result is a customer happy enough to write a mean old website about it. More »
happiness
Zappos Has Otherworldy Customer Service
Over at Freakonomics they're swooning over Zappos.com's excellent customer service, and indeed the post reads like some sort of shopping fantasy:My wife had ordered a pair of sandals from Zappos. When they arrived, she found that they didn't fit. She tried to order the right size, but Zappos was sold out of her size. So here's what the company offered: she could return the sandals (for free), Zappos would refund the purchase price and they'd send her a $25 coupon toward her next purchase.More »
surveys
Holiday Shopper Survey: Netflix Top, CDW Bottom
A survey of 10,000+ consumers ranked the best and worst shopping sites during the the 2006 holiday season. More »
kitchenaid
KitchenAid is Awesome; Replaces 4 Year Old Mixer
Robin recently had a terrible experience with a broken Roomba and the unhelpful people at iRobot, so she was shocked and amazed by the helpful customer service of KitchenAid. From her email: More »
readers
Bed, Bath and Beyond Will Let You Return, Like, Anything
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka. They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole-in-the-wall repair place where it was "repaired" and by "repaired" we mean "stored for several days and returned." From John's email: More »
lottery
