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(erocsid)
2 Years, 12 Calls, 3 Installation Appointments And I Still Don't Have FiOS
By Chris Morran on October 11, 2011 2:15 PM
55 Comments
More than two years ago, Consumerist reader Stephen spotted a Verizon FiOS box tacked to the side of his neighbor's house. The two properties share a driveway and a telephone pole, so it should be no problem to get his house hooked up for FiOS service, right? Of course not. More »
Verizon FiOS Won't Stop Billing Me For Phantom Cable Boxes
By Laura Northrup on August 23, 2011 4:00 PM
34 Comments
Heath exchanged his two Verizon FiOS set-top boxes for two shiny new ones, but Verizon was unable to let go. They just couldn't get the idea through their billing system that Heath has two boxes now, not four. So they kept billing Heath for all four, until he gave up and got rid of FiOS entirely. Now they're trying to get him to pay $900 for the boxes that he already returned in January, even though he's provided them with the equipment return paperwork. More »
FCC Broadband Study Shows Which Companies Actually Come Close To Meeting Advertised Download Speeds
By Chris Morran on August 2, 2011 10:50 AM
70 Comments
Today, at — of all places — a Best Buy in Washington, DC, FCC Chairman Julius Genachowski announced the results of the agency's Measuring Broadband America study, which looked to put a more accurate number on what consumers should be expecting from their broadband providers. More »
Cable Boxes Slurp More Electricity Than Refrigerators
By Ben Popken on June 27, 2011 11:00 AM
94 Comments
The biggest energy hog in your house is probably sitting right under your TV. That little ol' set-top box could be using up more electricity in your house than your refrigerator or central air conditioning, according to a new study by the National Resource Defense Council. More »
(Cayusa)
FioS Install Rips Up Your Azaleas, Cuts All Your Lines, And Disappears
By Ben Popken on June 2, 2011 12:00 PM
46 Comments
Well at least they didn't start a fire. That seems to be the only thing Verizon FiOS didn't mess up with they did an install for reader janvir. They destroyed our reader's new flowerbeds, mucked up the mulch, and cut several lines going into their house. Phone, alarm, TV, and internet were all cut. Despite promises to fix it, FiOS was a no-show. Oddly enough, Comcast actually had better customer service than FiOS, coming out and promptly fixing the lines FioS had cut. Here's Janvir's complaint letter: More »
(erocsid)
One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not
By Chris Morran on April 20, 2011 3:30 PM
55 Comments
Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn't really experienced any problems with that service, that he'd take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn't have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. More »
Verizon FiOS Wants Me Back, But Makes It Extra Difficult
By Laura Northrup on February 23, 2011 3:00 PM
36 Comments
Arthur loved the Verizon FiOS service he once had, and wants it back. He's not as fond of their customer service or their prices, though, and ditched them for Cablevision. He met a salesman who made a great deal happen...and now the vagaries of Verozn's system mean that if he signs back on with Verizon, the nice salesman will lose credit for the sale to Arthur, and also the commission. What to do? More »
Verizon Refuses To Believe That They Have Your Router And DVR
By Laura Northrup on February 3, 2011 10:30 AM
56 Comments
Andre has had issues with a Verizon equipment return spanning almost an entire year. Verizon claims that they never received the FiOS equipment that he sent back in March of last year. Andre sent the equipment back, and has the UPS tracking information to prove it. Verizon doesn't think that he did, and has sent a collection agency after him for the $1800 he supposedly owes. More »
Guy Tries To Give Up Cable, Wimps Out In Under A Month
By Ben Popken on December 29, 2010 12:00 PM
236 Comments
A Cnet editor and his wife tried to "cut the cord" and ditch his pricey FiOs cable bundle, and either get their content free or through online downloads. Less than a month later, he's back on the sauce. What a milksop! More »
FiOS Is Fast Except When You Can't Upload Anything
By Ben Popken on October 26, 2010 1:00 PM
82 Comments
Matt hasn't been able to upload anything for 10 days now which is a bit of a problem when you have a home business built around uploading stuff for clients. More »
(Eric)
Verizon Was Just Kidding About Charging You $3.50 To Pay Your Bill
By Phil Villarreal on October 18, 2010 3:30 PM
39 Comments
Verizon was on the verge of charging landline, FiOS, and DSL customers $3.50 for the privilege of paying their bill by credit card, but has apparently reconsidered. More »
(dooley)
Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post
By Laura Northrup on October 15, 2010 8:00 AM
23 Comments
On Wednesday, we shared Mike's Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon's Executive Support and Media Relations departments, who we had passed Mike's story on to in addition to publishing it. More »
Verizon To Charge You $3.50 To Pay Your Bill
By Ben Popken on October 13, 2010 12:00 PM
160 Comments
Starting October 16, all Verizon Communications landline, FiOS, and DSL customers will have to pay a $3.50 fee if they pay their bills by credit or debit card. (Currently there are no plans to apply to same to wireless customers). The only way to get around it is to sign up for auto-billing. Verizon says the new fee is because they have a new vendor for processing credit and debit transactions, and they're passing on the lack of savings to you. More »
Man Wants Verizon FiOS, Keeps Getting Credit Score Dinged Instead
By Chris Walters on September 15, 2010 11:30 AM
27 Comments
Todd's subject line to us was, "Verizon FiOS hates me," and maybe he's right. Each time he tries to sign up for their package deal, they check his credit score, proceed with the sign-up process, then cancel everything at the last minute due to a "technical glitch." They say he can try a third time if he wants. More »
FiOS Demands $500 Deposit For Transferring Service, $500 To Cancel Transfer
By Chris Morran on August 24, 2010 1:15 PM
45 Comments
Consumerist reader Beth is a telecommuter who needs something more than the standard residential internet connection. So she decided to spring for the business-grade line for the apartment she shares with her boyfriend. However, since their TV has nothing to do with her business, they opted to keep the cable service on their residential account. I probably don't need to tell you that trouble ensued. More »
(slgckgc)
Reader Gets $40 Per Month Knocked Off FiOS Bill
By Ben Popken on August 19, 2010 10:00 AM
40 Comments
Reader Shelve says he was able to get Verizon to give him $40 per month off his FiOS bill. How? More »
Verizon Offering Trials Of FiOS With No Cancellation Fee, Cheaper No-Term Contract Bundles
By Chris Morran on June 21, 2010 10:15 AM
43 Comments
Even though Verizon might have throttled back on expanding its FiOS network to new areas, the company still needs to make sure the networks it's spent millions installing start making money. That's why the telecom biggie has made two moves to attract reluctant consumers. More »
Verizon Won't Install FiOS Until You Email The CEO
By Meg Marco on April 24, 2010 11:55 AM
23 Comments
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you've ever been told that your whole apartment complex can get cable/FiOS/whatever, but you can't because you are special and not allowed to be happy. You'd be surprised at how many letters we get from people who have this problem. One such person, Andrew, Consumerist Reader, decided to email the CEO. More »
Hey Boston, You Want FiOS? Too Bad
By Chris Morran on March 29, 2010 9:43 AM
57 Comments
If you live in the city of Boston, those "FiOS Guy" commercials are about close as you're going to get to Verizon's fiber-optic cable/phone/internet service in the foreseeable future. More »
FiOS: Lock In A $20 Per Month Price Increase With A Two Year Contract! Huh?
By Meg Marco on February 17, 2010 1:26 PM
58 Comments
Our buddies over at the CR Money Blog noticed something odd about a new offer from Verizon. You can get FiOS for $89.00 for a year! Sounds good, until you realize that the prices goes up after 12 months— but the contract doesn't end for another year. More »
