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Returned iPhone Within 30 Days, Still Charged $350 ETF
By Laura Northrup on October 28, 2011 1:30 PM
77 Comments
Justin's and his wife live in a major metropolitan area, and therefore their phone service with AT&T Wireless is crappy. His wife upgraded to an iPhone 4, found it even more unusable than her previous phone, and returned it within the 30-day return period. This means that they shouldn't have to pay an early termination fee on her contract. Yet she did, and now AT&T won't refund the fee. More »
Business's DSL Still Out 1 Month After Account Breach
By Laura Northrup on October 7, 2011 9:00 AM
21 Comments
Derek tells Consumerist that someone contacted AT&T and canceled his business's DSL account. Which is interesting, because that person had no affiliation with Derek's business, didn't have any of the account information, and really shouldn't have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business's Internet access, resulting in early termination fees? Guess. More »
AT&T Charges Your 82-Year-Old Grandma A $150 ETF
By Laura Northrup on April 26, 2011 11:00 AM
54 Comments
One might think that a recently-widowed 82-year-old woman moving in with her grandson in another state would be have a valid reason for AT&T to waive the early termination fee on her phone and Internet package. Not so! Reader Chris is the grandson in this situation, and he helped his grandmother get the $150 ETF waived. AT&T has finally cooperated: they think. More »
Sprint Does Everything Possible To Drive Longtime Customer Away
By Laura Northrup on April 21, 2011 12:30 PM
75 Comments
G. has been a longtime loyal Sprint wireless customer. Thirteen years, to be exact. She recently signed a new contract, and then a series of things happened in quick succession that make having service with Sprint darn near unacceptable. There's a broken phone, service that doesn't work in the house after a move, promised 4G service that hasn't showed up yet, and a promised rebate that never materialized. More »
AT&T Raising iPhone Early Termination Fee To $325
By Ben Popken on May 21, 2010 5:02 PM
89 Comments
Having cold feet with your iPhone will cost you $325 starting June 1. AT&T is increasing the fee for breaking early two-year smartphone contracts from $199. The carrier is also decreasing the early termination fee for "dumb" phones by $25 to $150. [AP] (Thanks to Jim!) More »
AT&T Credits New Customer's $200 T-Mobile ETF Just To Be Nice
By Laura Northrup on February 24, 2010 3:15 PM
39 Comments
Mike shared with Consumerist a story that is almost baffling for many reasons. First, he writes that T-Mobile charged his wife a $200 ETF when there were only 90 days left on her contract. But then a delightful, wonderful AT&T customer service rep offered a $200 credit for AT&T service—effectively paying her T-Mobile ETF and earning themselves two delighted customers in the process. More »
(Photo: thetechbuzz)
After 8 iPhones And 14 SIM Cards, AT&T Still Won't Waive ETF
By Chris Walters on February 15, 2010 7:12 PM
77 Comments
AT&T seems determined to fix Mike's problem. Only they can't, apparently, because in the past 9 months he's gone through 8 iPhones and 14 different SIM cards, and still can't get a phone that does everything it's supposed to do. (Like ring when someone calls.) Normally an 8-smartphone customer might sound like someone who's being too hard to please, and maybe that's Mike, but let's face it: this is AT&T and it's the iPhone, so most of the issues he lists below sounds completely plausible. More »
Huge Nexus One ETF Magically Shrinks As FCC Investigates
By Meg Marco on February 9, 2010 12:55 PM
10 Comments
The Washington Post is reporting that the ridiculously huge ETFs for the Nexus One are magically shrinking as the FCC continues to investigate the fees. Google has shaved $200 of the "equipment recovery fee" it charges if a customer breaks their contract with T-Mobile after a 14-day trial period. More »
Verizon Shrinks The List Of Phones Subject To $350 ETF
By Chris Walters on January 20, 2010 5:13 PM
15 Comments
Verizon has dropped 10 phones from its list of models that will trigger the high $350 early termination fee. Cnet wonders whether this is Verizon's way of trying to make its "advanced devices are expensive to service" argument more palatable to the FCC, as the remaining models are all smartphones. More »
(Photo: on2wheelz)
AT&T Announces Proposed Settlement Over ETF Class Action Lawsuit
By Chris Walters on January 15, 2010 5:27 PM
5 Comments
Chris wrote in to us this afternoon, "I found this gem in my AT&T wireless inbox [today]. I received no notification it was there, just happened to notice that I had a new message from AT&T online." It's an announcement that AT&T Mobility has arranged a proposed settlement over a class-action lawsuit concerning early termination fees. If it's approved, there'll be a settlement fund created from which AT&T customers "may receive monetary or other benefits." More »
(Photo: The Consumerist)
Verizon FiOS Early Termination Fee To Double This Week
By Laura Northrup on January 14, 2010 12:09 PM
31 Comments
Are you planning to sign up for Verizon FiOS service? If you wait until this Sunday to sign up, you're going to be liable for a higher early termination fee. The fee for ending a two-year contract will more than double, from $179 to $360. More »
(Photo: simone.brunozzi)
Google And T-Mobile Will Charge Up To $550 To Break Your Nexus One Contract
By Laura Northrup on January 13, 2010 2:40 PM
56 Comments
If you're interested in the new Google/HTC Nexus One smartphone with a T-Mobile contract and can look past the problematic 3G access and buck-passing technical support, that's great. Just, before you go through with the purchase, make sure you really, really like the phone and the service. Because, according to the Android fan site Phandroid, T-Mobile and Google have partnered up to charge you as much as $550 in "equipment recovery" and early termination fees. Update: T-Mobile has confirmed that they will be charging their own ETF on top of Google's fee. More »
(Photo: joelogon)
30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow
By Ben Popken on December 31, 2009 10:34 AM
73 Comments
Starting tomorrow, Jan 1, 2010, you can cancel your Sprint cellphone contract without early termination fee. They are increasing monthly regulatory fees from $.20 to $.40. This constitutes what is known as a "materially adverse change of contract" and means you can break the contract without penalty. An official Sprint spokesperson officially confirmed this for us. A few things to know: More »
(Photo: Eric Hauser)
FCC Commissioner Says She's Not Happy With Verizon's ETF And Billing Explanations
By Chris Walters on December 24, 2009 9:13 AM
25 Comments
At least one official with the FCC is not impressed by Verizon's latest explanations of its Early Termination Fees (ETFs) and Mobile Web billing practices. Commissioner Mignon Clyburn released a statement (pdf) last night where she called Verizon's explanation "unsatisfying" and "troubling," and she closed with the fighting words, "I look forward to exploring this issue in greater depth with my colleagues in the New Year." More »
(Photo: Eric Hauser)
Verizon Denies It Charges You $2 Each Time You Mistakenly Press A Certain Button On Your Phone
By Chris Walters on December 22, 2009 11:33 AM
103 Comments
Last month, David Pogue at the New York Times published a tip from a self-described Verizon employee. The employee accused Verizon of deliberately rigging its system to trap customers whenever they accidentally press the "Get It Now" or "Mobile Web" buttons on their phones—even if they cancel the operation immediately, they're charged a fee of $1.99 each time. Both Pogue and the FCC asked Verizon to explain why this happens. Verizon's response: it doesn't, and Pogue and the hundreds of people who wrote in to confirm this practice are all crazy. More »
(Photo: frankieleon)
Sprint Fee Increase Is Your Chance To Escape Without Early Termination Fee
By Ben Popken on December 9, 2009 4:06 PM
58 Comments
Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200. More »
Photo: Blue387
Senate Introduces Bill To Rein In Early Termination Fees
By Alex Chasick on December 4, 2009 5:35 PM
40 Comments
Yesterday, four senators introduced legislation to make cell phone early termination fees be actually related to the cost of the phone. More »
AT&T Waives $645 In Early Termination Fees For Reader With No Service
By Laura Northrup on November 14, 2009 2:00 PM
29 Comments
—>Reader Y0himba was a loyal and happy customer of AT&T Wireless. But then the iPhone 3Gs became cheaper and proliferated, and he told both Consumerist and AT&T that his family's phones became completely non-functional. But this is not a complaint—it is a tale of victory. More »
Verizon Wireless To Hike ETFs On "Advanced" Devices
By Laura Northrup on November 4, 2009 5:37 PM
47 Comments
—>Are you looking to get a smartphone on the Verizon network anytime soon? Make sure that you like it before you sign a contract, since starting November 15th, Verizon will be imposing a higher early termination fee—up to $350—on contracts for "advanced" devices. That means smartphones. More »
Frontier Communications Has To Pay Back Early Termination Fees
By Chris Walters on October 6, 2009 7:03 PM
7 Comments
—>If you signed up for Frontier Communications' Price Protection Plan—a combo phone and broadband package—between January 2007 and September 2008, and you canceled the agreement and were charged an early termination fee (ETF), you may be getting some cash back. More »
