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Philadelphia Fighting Satellite Providers Over Ugly Dishes
By Chris Morran on February 2, 2012 1:16 PM
46 Comments
Last fall, the Philadelphia City Council passed a bill that would remove unused satellite dishes and pretty up any new ones that were bolted to the sides and roofs of city buildings. But that law is having some trouble becoming a reality after a group representing satellite TV providers filed a petition with the FCC. More »
(jimheid)
DirecTV Says My Being Out Of Town Is An Explanation For Mystery Porn Charges
By Chris Morran on January 5, 2012 3:15 PM
80 Comments
We're sure cable companies constantly get calls from parents complaining about pay-per-view porn charges that no one in their house will own up to. But apparently folks at the satellite provider also thinks people are breaking into empty houses just to watch overpriced T&A. More »
DirecTV Tells ID Theft Victim To Take Her Complaint Elsewhere
By Chris Morran on December 13, 2011 2:30 PM
32 Comments
Imagine opening the mail to find a notice from a collections agency that says you owe nearly $700 for a DirecTV account that you never opened at an address you've never even been to. Chances are, the first call you'd make would be to DirecTV. But for one person this actually happened to, that was a dead end. More »
Fox And DirecTV Kiss & Make-Up Hours Before Blackout Deadline
By Chris Morran on October 31, 2011 6:41 PM
37 Comments
With only a few hours to go until a retransmission fee dispute would have left DirecTV subscribers unable to watch a number of Fox cable channels, the two sides have put away their swords and decided to work out a deal. More »
DirecTV Accuses Fox Of Misleading TV Viewers
By Chris Morran on October 27, 2011 6:53 PM
81 Comments
If you've watched sporting events on Fox in the last week, you've likely spotted an ad from News Corp. alerting DirecTV customers that "soon, in some markets, you may lose your local Fox station" as a result of the ongoing contract dispute between the broadcaster and the satellite company. But these TV spots aren't going over well with the folks at DirecTV who have complained to the FCC that Fox is misleading customers. More »
Refer A Friend To DirecTV? Make Sure You Got Your Referral Bonus
By Laura Northrup on October 14, 2011 10:34 AM
22 Comments
Have you referred your friends, family, or neighbors to DirecTV recently, unable to resist the lure of the $100 referral bonus for both you and the new customer? It's a great deal: when the referral fee actually shows up on your account. Robin warns that he still hasn't received his fee from referring a neighbor, and he's not alone. More »
How Your Stupid Former Roommates Can Get Your Parents Blacklisted By DirecTV
By Chris Morran on October 12, 2011 12:45 PM
42 Comments
It's a common story: Young person leaves their apartment but the cable bill in her name somehow doesn't get changed over to the roommates that remain. You won't have much luck convincing the cable company of the error, but should your youthful screw-up impact your parents' TV-viewing options? More »
A Workaround For DirecTV's 50 Show DVR Limit
By Ben Popken on October 3, 2011 5:00 PM
45 Comments
Reader Paul is pissed because he found out that DirecTV's DVR will only let you schedule 50 shows to record and watched. Having more than one person in his house, he hit this limit pretty fast. So how can you record more than 50 shows on the DirecTV in-house brand DVR? One thing you can do is use the enhanced search function with "boolean operations." More »
DirecTV DVR Makes Me Watch Ads... But Only For DirecTV
By Laura Northrup on September 29, 2011 9:30 AM
42 Comments
We always knew that the cable companies that rent us our DVRs would eventually find a way to let customers time-shift, but still us all to watch commercials. DirecTV subscriber Dan wonders whether he's alone in being unable to use his 30-second skip button only on his satellite provider's in-house ads. More »
How I Cut $120 From My Annual DirecTV Bill
By Paul Eng on September 27, 2011 11:15 AM
44 Comments
Digital entertainment costs, like most other things, are steadily rising. So how did I cut back on expenses without scrimping on service? All I had to do was ask. More »
DirecTV Promises No Extra Fees, Then Charges $10 Monthly Fee
By Laura Northrup on September 23, 2011 1:00 PM
21 Comments
After a recent move, Vincent signed up with DirecTV for his television-beaming needs. A sales representative quoted him a price, then assured him that no, there would be no extra fees on top of that. No one will be surprised at what happened next: a $10 per month HD fee appeared on his monthly bill. The person who originally signed him up refunded the fee and called it an "error." But it didn't go away with his next bill. Or ever. More »
I Miss Sunday Ticket Football Games, Get Refund In Sony Online Store Credit
By Laura Northrup on September 16, 2011 10:30 AM
60 Comments
DirecTV's Sunday Ticket To Go is a service for football fans who can't have or don't want a satellite dish bolted to the side of their house. It streams Sunday afternoon out-of-market football games to computers, mobile devices, and as of this week, to the Sony Playstation 3. At $340 for the season, it's not cheap, but football fans love it anyway. The service's Playstation debut on Sunday didn't work all that well for most customers, and didn't work for Edward at all. He called for a refund, which was issued, then canceled. Instead of a refund to his credit card, he and other users will receive a store credit. For $25. To the Playstation Network store. "As if that is somehow comparable!" he fumed to Consumerist. More »
DirecTV Sees Your Father's Death As Sales Opportunity
By Laura Northrup on August 22, 2011 5:04 PM
45 Comments
Carl's father had DirecTV service at the time that he passed away, and Carl called them up to cancel the account while settling the estate. The satellite provider chose to see his father's death as a retention opportunity, using emotional appeals to try to get Carl to take over his father's service at his own home. Carl was not pleased. More »
Comcast Withdraws Complaint About DirecTV NFL Sunday Ticket Ads
By Chris Morran on August 19, 2011 5:01 PM
28 Comments
UPDATE: A DirecTV rep tells Consumerist that Comcast is "grossly misrepresenting" the situation. More »
What Would You Want To See On A Cable Customers' Bill Of Rights?
By Chris Morran on August 18, 2011 4:30 PM
132 Comments
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. More »
Report: Record Number Of Cable Customers Cutting The Cord
By Chris Morran on August 10, 2011 12:33 PM
179 Comments
Hear that snipping sound? No, it's not squirrels nipping at your FiOS cord. It's a record number of Americans cutting ties with their cable and satellite providers. More »
Comcast Sues DirecTV Over NFL Sunday Ticket Ads
By Chris Morran on August 4, 2011 2:37 PM
39 Comments
Ever since DirecTV began running an ad campaign touting that NFL Sunday Ticket is now available at "no extra charge" (huge asterisk), we've been hearing complaints from football fans and DirecTV subscribers alike that these ads do their best to hide the fine print of the deal. Now it seems that Comcast has taken up the cause — and taken DirecTV to court. More »
DirecTV Sends Coupons Designed To Look Like Netflix Envelopes
By Ben Popken on June 22, 2011 1:00 PM
53 Comments
How scared are the satellite and cable providers of Netflix? So much so that DirecTV recently sent out a coupon to customers designed to look exactly like a Netflix mailer, except in blue. You know what they say, imitation is the highest form of flattery. More »
Burger King Launches All-Whopper Channel On DirecTV
By Chris Morran on June 16, 2011 1:18 PM
64 Comments
Looking for something to watch but don't really like shows with scripts, actors or dramatic arcs? Then Burger King and DirecTV have come up with a channel for you, especially if you want a free Whopper. More »
Take Preventive Measures To Avoid Zombie Billing
By Laura Northrup on April 22, 2011 9:00 AM
47 Comments
How can you prevent a zombie billing invasion after your satellite TV contract is up? Simple, explains reader catastrophegirl: give the company a credit card to put on file that expires before your contract is up. If they try to put the zombie charges on the card—well, they can't. More »
