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(Cathy_c)
Packing Valuable Items In Your Luggage? Check Your Bags Before You Leave The Airport
By Chris Morran on November 11, 2011 3:30 PM
34 Comments
If you've got to take something valuable — especially something fragile and valuable — on a plane, it's best to try to carry it on. And as Consumerist reader Cathy learned, if you must check those items, be sure to look at your bags before you leave the baggage claim area, just in case that item has gotten damaged or disappeared. More »
Courtesy Delta
There Are About To Be Even Fewer Cheap Seats On Delta Flights
By Chris Morran on October 20, 2011 1:20 PM
32 Comments
Earlier this year, Delta introduced Economy Comfort seats that offer more legroom but which come at a higher price. Well it looks like enough people are interested in this option that the airline is adding them on most of its planes. More »
Report: Whitney Houston Almost Booted From Delta Flight For Refusing To Buckle Up
By Chris Morran on October 13, 2011 2:15 PM
49 Comments
Yet another non-Kevin-Smith famous person reportedly came oh-so-close to being kicked off a flight. This time, it's apparently singer Whitney Houston who was almost given the heave-ho from a Delta flight for refusing to buckle her seatbelt. More »
Delta Air Lines & Disabled Passengers Settle 3-Year-Old Discrimination Suit
By Mary Beth Quirk on October 1, 2011 11:00 AM
13 Comments
Five disabled passengers have finally reached a settlement with Delta Airlines after a three-year battle against the carriers claiming discrimination at the Detroit airport. More »
It Could Now Cost You Over $400 To Check A Bag On Some Flights
By Chris Morran on September 20, 2011 10:30 AM
85 Comments
Fees for checked bags vary wildly, from absolutely nothing to arm-and-a-leg-and-an-ear. And according to a new round-up of fees from the various carriers, you might need to throw another limb in there if you're checking an oversize bag on your international flight. More »
Can You Get Booted From Frequent Flier Program For Being A Frequent Complainer?
By Chris Morran on September 19, 2011 11:15 AM
57 Comments
In 2008, after nine years of membership in Northwest's WorldPerks frequent flier program — three of those years with Platinum Elite status — a Minnesota man was given some bad news from airline: He had been removed from the program and had lost hundreds of thousands of miles. Why? Because his numerous complaints apparently constituted "abuse" of the program. More »
(Kimaroo)
If You Don't 'Look' Disabled, Expect Shoddy Treatment From Delta
By Laura Northrup on August 30, 2011 10:45 AM
251 Comments
Alauna is disabled, unable to walk or stand for long periods of time. But she's in her 20s and there is nothing obviously physically wrong with her at first glance. This meant that her requests for assistance during her recent Delta flight delay nightmare were met with resistance or eye-rolling. More »
Delta's Inability To Properly Schedule Plane Maintenance Leads To 24-Hour Ordeal For Passenger
By Chris Morran on August 19, 2011 1:30 PM
84 Comments
Consumerist reader Joan already had quite a bit of flying in front of her when she boarded a recent Delta flight from Anchorage to Minneapolis, where she would be connecting to another flight to Washington, DC. But her day got significantly longer when Delta waited until the very last minute to perform a required maintenance check on the plane. More »
Breastfeeding Delta Passenger: Flight Attendant Publicly Humiliated Me
By Chris Morran on August 16, 2011 9:00 AM
416 Comments
Earlier this week, a traveling mom who had just boarded a Delta flight from Indianapolis to Raleigh, NC, decided it was a good time to nurse her 8-month-old. A flight attendant didn't agree. You can imagine how this one goes from here. More »
Bat Ejected For Refusing To Sit Down On Airplane
By Ben Popken on August 10, 2011 12:00 PM
53 Comments
On Friday, a Delta pilot was forced to return to the airport when a bat began flying around the cabin 15 minutes after takeoff and ignored instructions from the crew and his fellow passengers. More »
Frequent-Flying, And Complaining, Rabbi Can Sue Delta
By Ben Popken on August 8, 2011 4:00 PM
66 Comments
A lawsuit by a rabbi, who says that Northwest Airlines booted him from its frequent flyer program for complaining too much, can go forward. The case had initially been dismissed by a lower court that said federal deregulation law pre-empted the man's claim, but the 9th circuit reversed that decision on Friday. More »
40 Of 100 Most-Delayed Flights Take Off Or Land In Newark
By Chris Morran on August 4, 2011 1:15 PM
29 Comments
If you're reading this story on your laptop or smartphone while waiting for a flight to or from Newark International Airport, we have some good and bad news. On one hand, there's a decent chance your flight will be delayed. On the other, you'll have plenty of time to file a complaint with the airline, airport and FAA. More »
(gurms)
10.5% Of Spirit's Revenue Comes From Baggage Fees
By Ben Popken on August 4, 2011 12:00 PM
21 Comments
Recently Delta caught attention because in 2010 it earned the most revenue from baggage fees, $952 million, of all the airlines. But when you compare it to their total revenue, they're in the low-middle of the pack, with Spirit coming out on top. Let's look at a chart! More »
Senate Unable To End FAA Shutdown; Inspectors Working Without Pay
By Chris Morran on August 3, 2011 8:15 AM
55 Comments
Around 4,000 Federal Aviation Administration staffers remain on unpaid furlough this morning and dozens of airport inspectors have been asked to continue working without pay while their employer loses out on millions of tax dollars it lacks authority to collect, after the Senate was unable to end the stalemate behind the FAA's partial shutdown. More »
Delta And US Airways Will Refund "Taxes" Collected During FAA Shutdown
By Ben Popken on August 2, 2011 3:00 PM
18 Comments
Delta was the first airline to start giving out refunds for the extra money they've been scalping from passengers while the FAA remains shut down. After the airline made the announcement Monday, US Airways on Tuesday said they would follow suit. More »
Delta, Continental, Others Jack Up Fares After Federal Tax Takes Vacation
By Chris Morran on July 25, 2011 7:30 AM
56 Comments
As we reported last week, the inability for Congress to come to terms on a bill that would extend the FAA's operating authority means that airlines are not currently charging federal taxes on airfares. But if you're not seeing any difference in the final price of your ticket, that's because most airlines have increased their fares since Saturday. More »
(afagen)
Delta To Cut Service To Up To 24 Smaller Markets
By Chris Morran on July 18, 2011 5:15 PM
55 Comments
Citing financial losses and empty seats, Delta Airlines has announced that it will soon be cutting service to up to 24 smaller markets in eight states, mostly in the north-central region of the country. More »
TSA To Test Trusted Traveler Program With Certain Delta & American Airlines Frequent Fliers
By Chris Morran on July 14, 2011 2:41 PM
35 Comments
In May, TSA chief John Pistole said the agency was considering a program that would allow pre-vetted "trusted travelers" to get through airport security faster. Today, the TSA announced actual details of the program it will begin testing on a small group of fliers. More »
(syhaze)
Delta Traveler Says He Got Bag Back Reeking Of Urine
By Ben Popken on June 22, 2011 12:00 PM
43 Comments
Sy has vowed to never fly Delta again after a colossal followup left his bag bouncing back and forth between three cities and two continents, and once he finally got his bag back, it stank of urine. More »
Delta & McDonald's Are Big Losers In Customer Satisfaction Survey
By Chris Morran on June 21, 2011 9:15 AM
29 Comments
Earlier today, the lovely folks at the American Customer Satisfaction Index released their latest data for airlines and fast food restaurants. And judging by the companies that came in last in each category, being the biggest doesn't make you any better. More »
