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Dell Downgraded From "Evil" To "Bumbling"
"They've been downgraded from evil to bumbling." - Me in FORTUNE about Dell's online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of "Dell Hell?" Would you add Dell to your Facebook?
Michael Dell 'Friends' his customers [FORTUNE]
dell
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they'd get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn't.) More »
sales
Morning Deals
- Woot: Soundcast Audiocast Wireless Audio System for $49.99
- American Signature Furniture: Urban Living Queen Panel Bed for $299
- Dell: Flip Video 30 Minute Camcorder for $49.99 Shipped after rebate
- Vann's: Klipsch iGroove HG iPod Speakers $100 Shipped
- Mac Connection: Apple iMac $1099 + Free VMWare Fusion Software
- Chefs: Labor Day Sale: Save up to 80% off Cookware, Kitchen Tools, & More
- Southwest: Fares starting at $59 one-way
- Purina: Free bag of Purina Yesterday's News cat litter
- Arizona Jeans: 50% off select jeans and all shoes
stupid shipping gang
Dell Sends You An 8 lb Shelf In A Truly Gigantic Box
Ok, at this point, we're starting to suspect that Dell wants to be on our blog. Why else would they hire a freight truck to deliver a gigantic box on a pallet that contained an 8 lb shelf? More »
customer service
Don't Ask Dell To Replace Your Broken DVD Drive Because It's Simply Not Possible
Dell told Arthur to replace his broken DVD drive himself, even after he shipped his laptop to Dell expressly so they could perform the replacement. Arthur tried unsuccessfully to remove the broken drive with the help of Dell phone jockey before returning his unit to the mothership. After weeks of waiting, Dell returned the still-broken laptop with a note explaining that they were out of DVD drives, but that when they arrived in "two or three days," they'd send one to Arthur so he could install it himself. More »
sales
Morning Deals
Highlights From Dealhack- Eddie Bauer: Summer Clearance: Save up to 70% off Men's & Women's Clothing
stupid shipping gang
This Battery Shipment From Dell Was Packed Efficiently
Our inbox is overflowing with links to the above photograph from the Daily WTF. More »
sales
Morning Deals
- Iams: Free Iams Premium Protection Dog or Cat Food if you give them your address
- Iomega: 3.5" External USB 2.0 Hard Drive shipped for $55.66(250 GB) Or $64.16 (320 GB)
- Newegg: Sennheiser CX300B 3.5mm Connector Canal Headphone (Black) $10 after rebates
- Sierra Trading Post: Extra 10% off Clothing, Footwear, & Gear
- Amazon: Summer Sale: 25% or More off Kitchen Small Appliances
- Dell Home: Save 20% to 30% off Inspiron Notebook PCs
- Torrid: $10 off select Birkenstock
- Toys "R" Us: BOGO $20 off all Wii games
- PayPal: Back to school savings @ Foot Locker, Guess, Tiger Direct, more
Stupid Shipping Gang
