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customer-service
customer-service
(Yo Spiff)
Techniques To Win Disputes With Customer Service Reps
By Phil Villarreal on January 11, 2012 12:15 PM
80 Comments
Losing your cool and taking business transactions personally are excellent ways to turn customer service representatives against you, making sure you'll have a tough time getting your way. You'll need to play it cool to give yourself your best shot at success. More »
(nffcnnr)
Is "No Problem" A Suitable Substitute For "You're Welcome"?
By Chris Morran on December 16, 2011 2:40 PM
204 Comments
People often complain that customer service reps sound like — and sometimes are — reading from a script. So while many of us appreciate it when we speak to someone who treats us in a less-stilted fashion, is there a point where a CSR's tone and diction can become too informal? More »
(Yo Spiff)
Who Is Responsible When A Shopper Loses Items He Just Bought?
By Chris Morran on December 13, 2011 4:30 PM
164 Comments
In all the hustle and bustle of holiday shopping, we're surprised we don't hear more about shoppers accidentally losing a bag of items they just purchased. But when that happens, is the store responsible for the shopper's forgetfulness? More »
While Getting House Financed, TWC Dings Score With Unauthorized Credit Report Pull
By Ben Popken on November 7, 2011 3:00 PM
73 Comments
Shawn is peeved. He's in the middle of securing financing on a new house and the last thing you need during that time period are any surprise people looking at your credit report. These inquiries can bring your score down. But he got exactly one of those, a "hard" one, thanks to an unauthorized peek-a-boo Time Warner Cable decided to do on his credit report when called them up to ask about reducing his cable package. More »
Michael Dell Replaces High-End Laptop Previously "Fixed" With Black Marker, Crumbs
By Ben Popken on November 4, 2011 11:00 AM
51 Comments
Jeremy's 3D Alienware gaming laptop from Dell didn't work right from its first bootup. It had blue screens of death and the video card needed swapping out. When he sent it in for repair, he got it back with crumbs in the keys, and a crack on the side someone tried to hide with black marker. When we posted his story on Consumerist, we gave him CEO Michael Dell's email address to go tell his story. Now Jeremy writes that after he emailed Mr. Dell, the CEO intervened and made sure Jeremy got a brand-new laptop, along with a free memory and CPU upgrade. More »
Virgin America Is Pleased With Their New Reservation System
By Ben Popken on November 2, 2011 3:00 PM
10 Comments
Despite experiencing some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they're overall "pleased" with how the reservation system transition they started on Saturday is going. More »
Virgin America's Brand New Sabre Reservation System Hits Turbulence
By Ben Popken on November 2, 2011 11:00 AM
24 Comments
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can't make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold. More »
How I Got Hertz To Give Me A Free Double-Tow, 1 Day Off My Rental, And A $25 Voucher
By Ben Popken on October 28, 2011 2:00 PM
50 Comments
I was cruising down I-95 to Maryland to see my uncle's bluegrass band with my step-father in the passenger seat and my wife in the back, when I noticed my Hertz rental wasn't steering as responsively as before. The tire pressure indicator light went on, then the passenger-side airbag light was on steady, and so was the car temperature gauge. More »
Unfortunate Caller ID Foreshortening For The Original Honeybaked Ham Company
By Ben Popken on October 27, 2011 3:00 PM
52 Comments
Probably should have thought that one through. More »
How To Beat HDTV "Customer Service"
By Ben Popken on October 27, 2011 12:00 PM
36 Comments
If your HDTV set is malfunctioning you follow the advice most HDTV manufacturers put on their website, you can actually end up screwing yourself. Surprise, surprise. Here's what you should do instead. More »
(akeg)
Comcast Keeps Sending Same Guy Who Couldn't Fix Switch
By Ben Popken on October 26, 2011 1:00 PM
44 Comments
If the definition of insanity is doing the same thing over and over again and expecting different results, then you have to worry about the mental health of Comcast. They keep sending the same technician out to fix Brian's switch, even though the tech doesn't have the parts or competence to repair it. More »
NYC Taxis To Start Asking Passengers How Much Money They Make
By Ben Popken on October 26, 2011 11:00 AM
77 Comments
If you've ever thought your New York City taxi driver was too talkative, the taxis there are about to get a whole lot nosier. The screens in NYC taxis are now going to start asking passengers how much money they make. That's a bit presumptuous! More »
Netflix CEO Explains Qwikster Fracas To Catty NYTM Reporter
By Ben Popken on October 21, 2011 5:00 PM
59 Comments
Netflix CEO Reed Hastings stopped off at the New York Times Magazine to engage with a very ornery reporter on what the whole deal with Qwikster was. If the reporter really asked these questions and didn't just spice them up later to make himself look like a badass, I'm surprised Hastings didn't punch him in the face. More »
(prayitno)
You Have To Call Up Wells Fargo To Ask For Your Extra Payment To Be Applied To The Late Fee
By Ben Popken on October 21, 2011 10:00 AM
35 Comments
Keith just found out the hard way that if you try to pay off your late fee with Wells Fargo, you can't just add it on to the regular payment. You have to call them up and tell them where to apply it. More »
Apple Manager Breaks Rule, Makes 10-Year-Old Girl's Dreams Come True
By Ben Popken on October 20, 2011 12:00 PM
186 Comments
Reader Matt tells the story of how an Apple store manager broke a little rule so as not to dash the hopes of his 10-year-old daughter, and, in the process, made a little bit of retail magic happen. More »
(bark)
HomeDepot.com Rejects Your Overbilling Complaint
By Ben Popken on October 18, 2011 4:00 PM
42 Comments
Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement. More »
Customer Gets Comcast To Credit Him $150 For All His Vacation Time They Wasted
By Ben Popken on October 18, 2011 2:00 PM
34 Comments
Ryan was able to get a $150 service credit from Comcast by asking for them to pay him back for all the vacation time he missed waiting around for a service tech who never showed up. More »
(WOIO)
TWC Supervisor Told CSR To Stop Giving CPR And Get Back To Work, Employees Allege
By Ben Popken on October 14, 2011 12:00 PM
107 Comments
After local news began investigating the death of a Time Warner Cable customer service rep, they made a shocking discovery. According to several sources at the scene, after the woman slumped at her desk, a co-worker began administering CPR, but was told to stop and get back to the phones by a supervisor. More »
Best Buy Loyalty Rewarded With Deeply Annoying Retail Experience
By Laura Northrup on October 13, 2011 12:30 PM
119 Comments
E. received a reward certificate from Best Buy, and went to cash it in. Sounds like that should be a simple and fun experience. Except there was one problem: the item he picked out cost only $19.99, but the certificate was for $20. From there, only stupidity ensued. More »
(Jezz)
Mother Somehow Runs Up $1500 Verizon Bill
By Ben Popken on October 12, 2011 5:00 PM
151 Comments
Despite not knowing how to use her phone for anything other than making calls, Michelle's mother somehow racked up a $1500 bill for 2,888 MB worth of "music or video streaming." It certainly wasn't the latest Justin Bieber video on loop. Michelle is trying to negotiate with Verizon but all they've done so far is offer a 50% discount. That's still about $600 more than Michelle wants to pay. More »
