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silly
Posts Tagged “
Csr
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silly
bait and switch
Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation
Before we get to the typical bad-company shenanigans—in this case, Dell's $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell's CSR Vanessa gives us the scoop on Dell's sophisticated order fulfillment system:
More »Jack: Can you look at sales history today and verify whether you sold this system at $599 off today? This was to be my third dell purchase, now I will not purchase again!
ATG Vanessa: There isn't a cart history unfortunately.
Jack: Sales history! Actual people who purchased this system today!
ATG Vanessa: We don't keep record of that.
Jack: You're telling me dell does not know what it has sold today?
ATG Vanessa: Remember this is done online and there's some confidential information we usually erase to protect customers.
Jack: Like what computers you have to build?
ATG Vanessa: So no, there isn't a record where you can see how much have been sold.
Jack: How do you know what you have to ship?
ATG Vanessa: It depends on what we have available at the moment.
follow-up
Follow-Up: Citibank Steps In, Forces Sears To Remove The $1070 Charge
Tom just sent us a follow-up to yesterday's post, and it's good news:Score another one for The Consumerist!
This morning I contacted Sears' Executive Customer Service Department. They attempted to contact the store manager on my behalf. I stress "attempted" because they were hung up on too.
More »
fraud
Sears Refuses To Refund $1070 For TV They Never Delivered
Update: one day after being posted here, the issue has been resolved. Sears strikes again! They sold Tom a TV for $1,070 on Black Friday last November. "Of course, it wasn't in stock but they assured me that they could order it," he writes. They were never able to deliver it, however, so finally Tom arranged for a similar discount on another TV and bought that one instead.Now it's four and half months later, and Sears still won't remove the charge for the original out-of-stock TV from Tom's Sears Card.
More »
insiders
Former Sprint CSR Tells All
A man who worked on the front line of Sprint's customer service department sent us some dirt on what goes on over there, including officially designated fake supervisors, obnoxious personal notes left in your account from your last call, and credit quotas of about $2.50 per call. "I was once punished by a Supervisor and written up because I was giving too many courtesy credits. Apparently Sprint doesn't feel that being transferred 7 times and then hung up on is worth $10 in return." More »
macy's
Macy's Keeps Lowering Shopper's Credit Limit Without Warning
Trey is upset. Four times in the past year, Macy's has reduced the credit limit on his card without advance notice, even as his card membership level keeps going up. (Apparently he really
bad service
Pepsi & Amazon Won't Fix PepsiStuff Error, Keep Ignoring Customer
Jon saved up a bunch of PepsiStuff points and decided to redeem them for an item PepsiStuff is promoting on its website. That's how these point redemption programs usually work, you see. PepsiStuff.com apparently thinks otherwise—they'll let you redeem the points for a COBY player (ha ha ha ha), but the Sony alarm clock is just redemption bait. You're not supposed to actually pick that. More »
customer service
Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony
Okay, everyone together in Moe Szyslak's voice: "Whaaaaa?" We're just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent a customer a regular PS3 box instead of one with a Blu-ray copy of "Spiderman 3." Here's where it gets all evil alternate universe: when the customer called to complain, the CSR told him it wasn't Newegg's problem and for him to talk to Sony.Update-3/7/08: Newegg contacted the OP and resolved the issue—see the OP's comment below. More »
sabotage
T-Mobile CSR Lies About Making Changes To Account, Causes $75 In Overage Fees
Ric L. is having problems with T-Mobile's CSRs—specifically, they don't seem capable of actually making any changes to his account or recording anything about his calls, and when that leads to $75 in extra fees, they say they can't fix it and offer him "free" text messages. Ric says he suspects the CSR he talked to "takes the responsibilities of his job about as seriously as a cat with a ball of yarn," but we all know that's incredibly disrespectful to cats everywhere, who take their various activities quite seriously. Read Ric's email to T-Mobile after the jump. More »
bad service
Matt bought a camera from TigerDirect. He monitored the status of the order online, and saw that it was marked "shipped" a few days after he placed the order, so he returned the other, more expensive, camera he'd bought at Best Buy. Unfortunately, the TigerDirect camera never arrived. Matt logged in again to see what the problem was and saw that it was now marked both "shipped" and "canceled." That's when the problems with TigerDirect's customer service started.
More »
TigerDirect Screws Up Order, Then Screws Up Customer Service Response
Matt bought a camera from TigerDirect. He monitored the status of the order online, and saw that it was marked "shipped" a few days after he placed the order, so he returned the other, more expensive, camera he'd bought at Best Buy. Unfortunately, the TigerDirect camera never arrived. Matt logged in again to see what the problem was and saw that it was now marked both "shipped" and "canceled." That's when the problems with TigerDirect's customer service started.More »
