cox
(sfxeric)
(dmuth)
—>Christopher and his wife, Melanie, moved to New Orleans and started up Cox phone service, lured in by a yearlong long distance service that made their bill cheaper than it would have been had they opted for the basic phone plan. More »
—>Tamera accidentally paid her $134.61 Cox Cable bill twice, but instead of refunding or acknowledging the overpayment, Cox thought it would be fun to send Tamera an extra bill for $269. If she's lucky, Cox says they'll consider waiving their late fee. More »
—>It's pretty hard for Cox Cable to change the name on your account, as Keith and his wife (the original account owner) discovered recently. First they have to disconnect your service, then reconnect it under the new name—and that probably requires all sorts of paperwork and labor. Probably hours of work! Probably someone has to drive out to somewhere and manually do something!!! That's clearly why they hit Keith with a $20 Digital Activation Fee and a $20 Video Activation Fee. More »
—>Cox told reader Don that they would waive a $55 service fee they hadn't previously disclosed, but then changed their mind without telling him. Now Cox is telling Don that if he pays the $55, they'll return it to him as a credit next month. Yeah, sure they will. Should Don trust them? More »
—>Mr. Nguyen knows that you can get a cheaper cable bill just by asking, and he did just that. What he did not ask for was to be signed up for a contract plan because of this discount, and he especially would have preferred to be told this before he received a big nasty warning. His letter, inside. More »
—>Cox apparently doesn't understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz. More »
This is Round 14 in our Worst Company in America contest, eBay/Paypal vs COX cable. More »
—>Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers: More »
The official list of bidders for the 700 mhz spectrum is out. Google Airwaves, LLC joins Verizon, Cox and AT&T in the ultimate spectrum battle. Get your popcorn ready. [Ars Technica] More »
—>Wow. Here's contact info for 100 cable company executives. More »
