continental-airlines
(alan5o5)
—>The horrific tarmac delay in Rochester, MN has come to the attention of Transportation Secretary Ray LaHood. LaHood apparently has a blog, and on it he's asking some questions about the delay. More »
—>Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental's own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn't let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted. More »
...both incidents occurred when flights with different destinations were loaded simultaneously from the same doorway and that "miscommunication among staff members resulted in the child being boarded on the wrong aircraft." More »
—>Continental Airlines has made a much more generous offer to the family whose ten-year-old daughter was accidentally flown to Newark instead of Cleveland while flying as an unaccompanied minor. Paterfamilias and blogger Jonathan Kamens wrote that a Continental rep "assured [him] again that the airline takes what happened very seriously." The details of Continental's offer, inside. More »
—>There's evidence that Continental Airlines might be engaged in some shady manipulation of air traffic controllers by creating "fuel emergencies" in order to skip ahead of other airlines and land quicker at Newark, says the Wall Street Journal. So-called "fuel emergencies" aren't as scary as they sound— planes that are getting close to the minimum amount of fuel required to remain in the air can call into the tower and get "expedited handling," and skip the line. There's no real danger to passengers. More »





