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compusa
CompUSA Says They'll Make Sure Your TAP Service Is Honored
Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader's tale of TAP woe. Lonny writes,
More »The All-New CompUSA will do everything they can to assure customer satisfaction, including working with Assurant to ensure satisfacton or handle it ourselves.
It is very important to the All-New CompUSA that every customer know that things are much different. In addition to the wider selection and lower prices, there is a higher level of customer service.
CompUSA TAP
What Is CompUSA's TAP Service Like, Post-CompUSA? Not So Great
(Update: The new CompUSA contacted us to say they will make sure all TAP agreements from the previous incarnation of the company are properly honored.) Remember when CompUSA shut down? Before it emerged from its ashes to fill my inbox with daily email circulars, it announced that Assurant Solutions, the company that underwrote its Technology Assurant Plan (TAP) extended-warranty service, would be honoring all remaining TAP agreements. Now a Consumerist reader, Tom, has a problem with the power cable on his laptop, and Assurant Solutions says they won't replace the frayed cable: "[The CSR] tells me that he is unable to help me any further since the damage isn't accidental." Apparently "honoring" means "we'll take your calls, but turn you down." More »
errors
CompUSA: This Video Card Is $114. Whoops! Just Kidding!
Joe was browsing through his CompUSA catalog and noticed a good deal on a video card, but when he tried to order it he was told that it was a misprint and that CompUSA wouldn't be honoring the advertised price. More »
worst company in america
Round 37: BestBuy vs CompUSA
This is Round 37 in our Worst Company in America contest, Best Buy vs CompUSA!Inside, readers comments from previous rounds on why they hate each company...
More »
TigerDirect bought CompUSA, and just announced a grand re-opening of 15 stores and the regular opening of one store.
fines
Sears, Best Buy, Wal-Mart And Others Fined For Not Warning Consumers About Analog Obsolescence
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry's Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year. More »
liquidation
CompUSA Sells Shattered LCD With "May Have Minor Damage" Tag
Reader and blogger John writes in to let us know that not only is CompUSA selling a broken Sony DVD player for $179.98 (that's 40% off the sticker price,) they also have the above-picture completely %$#@ing broken LCD for only $100. More »
liquidation
