Consumerist

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complaints

Ticketmaster Is Evil And Must Die

Ticketmaster is an evil monopoly that steals cash from defenseless consumers. They are infinitely more evil than their hated 30% surcharge would suggest, and they must be destroyed. More »

Feature

9:30 AM on Sun Oct 12 2008
By Carey
45,192 views, 124 comments

Bad Consumer

The Worst Tip We Have Ever Received

Yes, our pro-consumer bias has its limits. For instance, when a customer service representative tries to help you, don't respond by telling them to "go back to school," or by mentioning that your fourth-grade class can "spell better." Of the tens of thousands of tips you have sent us, this is one of the worst. Do not be this guy. More »

12:45 PM on Sat Oct 11 2008
By Carey
149,590 views, 390 comments

Latest by RedwoodFlyer: Wow...Roz is going to be busy w/the ban hammer for all the people blaming the consumer! more »

netflix

$1 Netflix Price Hike For Blu-Ray Access

Netflix will be start charging you $1 more per month to offset the costs of Blu-Ray movies, starting November 5. You have to opt-in to the Blu-Ray access, and the $1 surcharge, by going to "your account" and "add Blu-Ray access." If you don't already have Blu-Ray access on your account, then your membership price stays the same. Sounds like they needed to invent a way to make more money and this fee, admittedly small, seemed the best way to go about it. Copy of the email they sent subscribers, inside.

More »

2:26 PM on Fri Oct 10 2008
By Ben Popken
3,119 views, 61 comments

Latest by Grive: @Shadowman615: But they tried to offer the service for no additional fees. The problem was, it's hurting their bottom line. This more »

happy endings

Delta Creative Settles With Artist Over Defective Paint Products

Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company's CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she's sent us a statement saying everything has been resolved to her "complete satisfaction." More »

10:18 AM on Wed Oct 8 2008
By Chris Walters
4,539 views, 22 comments

Latest by marsneedsrabbits: @thinkliberty: I am going to stay away. There are to many other quality paint companies that back up their product... more »

Delta Creative

Delta Creative Prez Denies Refund: "We're Not In The Business Of Reimbursement"

Update: Vickie has settled with Creative Delta over this issue. Here's her official statement:

I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.

Vickie Silcox/Artist
A Painted Setting

Congrats, Vickie! We're glad Delta Creative came through in the end.

More »

6:19 PM on Thu Oct 2 2008
By Chris Walters
11,468 views, 65 comments

Latest by Gstein: @Parapraxis: currently the 5th result on google for "delta creative" more »

etrade

E*Trade Sells Your Stock To Pay Inactivity Fee

If you've bought stocks through E*Trade, make sure you log into your account at least once a quarter. That way you can see if there's any alerts on the account, like the one telling you about the "inactivity fee" for not executing at least one trade per quarter, the fee that they'll sell some of your stocks to pay for. This happened to reader Brody, who writes: More »

12:15 PM on Wed Oct 1 2008
By Ben Popken
7,582 views, 52 comments

Latest by BusinessHut: I have to disagree with most of the disgruntled commenters. I've been with E-Trade for about 5 years and more »

comcast

Comcast Loves You So Much They Keep Billing You... 4 Months After You Canceled

Oh Comcast, you romantic. You were so sorry to see Michal leave that you pretended he didn't. We get it: he bikes, he blogs, he helps toddlers learn Polish. But after four months of him repeatedly asking you to stop billing him, when you still won't stop it begins to look a little stalker-ish. Your computers can't always be down. More »

9:04 AM on Tue Sep 30 2008
By Chris Walters
9,192 views, 32 comments

Latest by scoosdad: @akacrash: And if they don't show up and they default, he can collect on his $140 by going to the more »

washington mutual

WaMu Customers, Office of the Comptroller of the Currency Is Your New Regulator

As an aside, WaMu's charter was under the Office of Thrift Supervision (OTS). Chase's bank regulator is the Office of the Comptroller of the Currency (OCC). Whether being a Chase customer was your choice or not, if you ever have a major complaint about Chase regarding what you feel is on the bank's part malfeasance, you'll want to send it to the OCC.

11:56 AM on Fri Sep 26 2008
By Ben Popken
2,389 views, 12 comments

Latest by charodon: The OCC does jack squat as a regulator. The mission of the agency is to promote banks, not protect consumers. more »

equifax

Equifax Double-Reports Student Loan, Still Hasn't Corrected It 12 Attempts Later

"David" can't get Equifax to correct his credit report. Since 2006, he's been trying to get them to remove a misreported student loan, and they've repeatedly ignored him or said it's not their fault. Because of this, David's credit report says he owes a total of $56,910 in student loans, instead of the accurate $28,455.
So what exactly is the problem? After 12 online (and phone) disputes to Equifax and 14 calls (and faxes) to the Direct Loan Servicing Center, each party seems to blame the other.
More »

9:46 PM on Thu Sep 25 2008
By Chris Walters
6,398 views, 45 comments

Latest by probablykate: @twophrasebark: The data is reported electronically and each credit bureau has it's own system. Equifax's is apparently different more »

verizon

Verizon Breaks Your Router With An Unrequested Firmware Update, But Won't Replace It Because It's Out Of Warranty

Brielle is angry at Verizon for ruining her router. What's worse is that they won't do anything to fix the problem they created.

They acknowledge the router got an upgraded firmware image automatically (forget the fact I had explicitly disabled that feature for this very reason), but I'm shit out of luck. Even though the fact my formerly perfectly working 6100 is now bricked because of something Verizon did without my approval or knowledge, they will not provide me with a new one for free because the router is out of warranty.

More »

6:35 PM on Thu Sep 25 2008
By Chris Walters
9,388 views, 68 comments

Latest by david_consumerist: @smokinfoo: Small claims court is going to run you more in fees then the router costs. You will undoubtedly win, but more »