<![CDATA[Consumerist: Clips]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Clips]]> http://consumerist.com/tag/clips http://consumerist.com/tag/clips <![CDATA[ Nestle Quik Flipbook Ad On DC Metro Walls Is Kinda Magical ]]> As the DC red line train I rode last week shot through a tunnel, a happy brown bunny jumped up and down on the walls, lofting up a bottle of Nestle Quik. It wasn't a video, it was a series of back-illuminated panels, each one a successive frame in the animated cartoon. It was like running through flipbook in real life. I found a clip of it on YouTube, posted inside, the cartoon starts at 15 seconds in.

The image isn't great but it gives you an idea of the effect. Who's got the backstory on who made this ad and how it came to be? We bemoan the intrusion of advertising into every living surface, but it's cool to see a little piece of magic like this in an otherwise boring situation.

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Consumerist-5101057 Tue, 02 Dec 2008 16:13:47 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5101057&view=rss&microfeed=true
<![CDATA[ Busted: Linen's N Things Liquidation Prices Actually Higher Than Original ]]> A Good Morning America hidden camera investigation found that if you peel back the label on the "sale" items at Linen's N Things, you'll find the old label underneath, with a cheaper price. How do they get away with saying "10-20% off sale" then?

First raise the price, then take the discount off the inflated price. Calphalon saucepan was on sale for $124.99, but the label underneath was for $109.99. Rachael Ray cookware, $199 on top, $179 on bottom. Curtain scarf $39.99, old price $27.99. And at Circuit City, it was the same story. It's less about actual deals, and more about manipulating buyer behavior. The only thing getting liquidated at a liquidation sale is your wallet.

Going-Out-of-Business Sales Not Such a Bargain [Good Morning America] (Thanks to Nancy!)

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Consumerist-5098614 Tue, 25 Nov 2008 10:36:13 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5098614&view=rss&microfeed=true
<![CDATA[ Video: Go In For Migraine, End Up With Amputation ]]> Imagine going to the doctor for a severe migraine and ending up with your right arm amputated. That's what happened to Diana Levine when her doctor injected her with Phenergan, it seeped out of the vein into an artery, and gave her gangrene.

Vermont courts found that Wyeth hadn't given adequate warning to doctors and patients that one particular injection method, the one used on Diana, greatly increases the risk of gangrene. Wyeth is trying to use Federal preemption to win the case, arguing that patients is that consumers can't sue a pharma company if the drug has been approved by federal regulators. The case, Wyeth v. Levine, is before the Supreme Court. The Alliance for Justice has made a 22-minute documentary about Diana Levine so you can learn more about her story. Watch it in its entirety, inside...

Access Denied [Alliance For Justice]
PREVIOUSLY: Big Pharma Goes Before Supreme Court To Get State Lawsuits Banned

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Consumerist-5095883 Fri, 21 Nov 2008 13:07:46 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5095883&view=rss&microfeed=true
<![CDATA[ Motrin Retracts Ads After Babywearing Mamas Protest ]]> So, Motrin made an ad trying to target babywearers, that is, parents, who wear their babies in a sling. The ad spoke with winking and jaded knowingness about how babywearing was a fashion statement and caused various back pains that could be alleviated with Motrin. Unfortunately, it seems they never tested the ads before actual babywearing parents. That knowingness? Yeah, it wasn't actually based on knowing anything.

According to some of the vocal feedback, particularly on Twitter (just search #motrinmoms), babywearing is neither fashion statement, nor does it cause any particular pain. In fact, a number of women say they do it because it is a less painful way to carry around your baby. In response to the uproar, Motrin posted an apology on its website and has pledged to excise the universe of any and all brand material associated with the campaign. Good luck with that, Tornado Girls, because the shit is already in magazines on newsstands. The controversial ad surely soon to be removed from YouTube, inside...

Motrin Mania Ignited on Twitter, Mad Moms Mobilize [AdRants]

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Consumerist-5091491 Mon, 17 Nov 2008 20:00:50 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5091491&view=rss&microfeed=true
<![CDATA[ Video: JiffyLube Caught Upselling Car-Damaging Repair Services ]]> KNBC undercover cameras caught local JiffyLubes and EZ-Lubes upselling customers to buy engine-flushing and fuel-injection cleaning services, services which have been forbidden by auto-manufacturers because they're unnecessary and can severely damage your engine. One guy's engine died while he was driving on the highway, and it cost him $5,000 to replace his engine.

Engine-flushing is supposed to clean out the gunk and deposits in your engine, but breaking these up is like dislodging a blood clot - they can jam up other sensitive components. Honda calls fuel-injection cleaning an "improper repair procedure" as it can damage other injection parts. They and other makers have sent notices to repair shops telling them not to perform them. Despite this, KNBC received complaints from across the country from consumers with cars damaged after getting upsold into the potentially dangerous service. See more in their video report, below:In a statement, both JiffyLube and EZLube say it wasn't acceptable for employees to lie and say services were recommended by the manufacturer when they weren't, and the employees caught would be fired.Could This Damage Your Car? [KNBC]

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Consumerist-5086351 Thu, 13 Nov 2008 16:44:37 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5086351&view=rss&microfeed=true
<![CDATA[ Find The Lowest Price With BeatMyPrice.com ]]>
BeatMyPrice is a new great price-comparison site launched by the makers of retailmenot and bugmenot. Just type in the product name, the website where you found it, the price, and check if it can be found elsewhere, using both searchbots and the results entered by other users. If your price is the best one, then it becomes the new best price for that product. Nifty idea, and a very easy to use interface. The one thing is that you'll probably want to check the lowest price retailers you find with resellerratings.com to check out their reputations first before finalizing your purchase. Inside, a video from the site founder to see the new tool in action:

BeatMyPrice [Official Site]

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Consumerist-5085591 Thu, 13 Nov 2008 11:10:05 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5085591&view=rss&microfeed=true
<![CDATA[ Video: What Are Margin Calls? ]]> What are margin calls? The term has been bandied about lately as being one of the reasons for the steep declines in the market. Basically, it's when depositor's margin account at a brokerage falls below minimum levels and the brokerage tells the depositor to either deposit more money or they have to sell off some of their holdings. And a spate of selling drives down stock prices because as supply increases, prices drop. But why are there margin accounts and why are brokerages making margin calls in the first place? Marketplace's ever-salubrious Paddy Hirsch explains with girl scouts, girl scout cookies, a whiteboard, dry-erase markers, and stick figures, in the video inside...



Margin calls and the financial market's decline [Marketplace]

RELATED:
How Short Selling Works
Credit Crisis As Antarctic Expedition
What Are "Collateralized Debt Obligations?" Watch These Champagne Glasses.

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Consumerist-5082374 Mon, 10 Nov 2008 16:03:46 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5082374&view=rss&microfeed=true
<![CDATA[ Video: Ben Popken Investigates for CNBC's On The Money ]]> Here's the clip from my piece and appearance on CNBC's On The Money on Friday night. I attended a Robert Allen Institute get rich in real estate seminar, interviewed some attendees, and gave tips on what to watch out for in "money-making opportunity" scams. Here are some red flags to beware:
  • Promises of fast and easy money
  • The person who brings you in gets a cut of your profits, and then you get a cut off new people you bring into the system
  • Requires large upfront fees before you really understand what's going on
As one interviewee told me, anyone who's got a killer investing strategy is out there doing it, they're not giving free seminars about it. Watch the video, inside...

Buyer Beware [On The Money]

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Consumerist-5080438 Sat, 08 Nov 2008 08:05:35 EST Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5080438&view=rss&microfeed=true
<![CDATA[ How An Ex-Lehman Brothers ibanker Fills His Days ]]> What does an ex-Lehman Brothers i-banker do now that he has no reason to live? This brilliant, amusing, well-put-together, and NSFW video explores the answer. "I've been waking up 5:40 every morning, not waking up for Lehman Brothers necessarily, but when I wake up, I put on a suit." I know there's a lot of so-called "funny videos" on the internet, but seriously, this is a good one. Watch it inside.

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Consumerist-5068570 Fri, 24 Oct 2008 17:29:28 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5068570&view=rss&microfeed=true
<![CDATA[ Circuit City: The Lost Years ]]> This clip is a sort of medley of all of Circuit City's dashed dreams and hopes, as told through their ads from nearly two decades ago. Look at the first one, the ad that announced their arrival to the New England area. What do the eager young bucks in it promise and how have those promises stood the test of time?

"Great selection" - Maybe what you're looking for is on the shelves, maybe it's not.

"Friendly advice" - Try gum-popping and monotone.

"We'll beat any price from any other store, any membership club, anybody." - We beat ANYONE, except for retailers who are online or farther than 10 miles away.

"We all have one goal: pleasing you" - We all have one goal: spiffs.

"Service is state of the art" - No, but the cigarette sculpture people are help building in the alley out back is pretty amazing.

More reasons why Circuit City is dead.

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Consumerist-5067953 Thu, 23 Oct 2008 16:31:03 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5067953&view=rss&microfeed=true
<![CDATA[ How Short Selling Works ]]> A lot of people and pundits have been blaming short-selling for the recent stock market plummets, and even the SEC temporary banned it at one point recently. But what is short selling? Marketplace's Patty Hirsch is back with another video and his whiteboard to give you the low-down.



Getting naked in short selling
[Marketplace]

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Consumerist-5067678 Thu, 23 Oct 2008 10:57:40 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5067678&view=rss&microfeed=true
<![CDATA[ What Turns A Shopping Crowd Into A Mob Frenzy? ]]> If you've ever seen that video where all those customers stampede into Walmart, knocking people over and even knocking one woman's weave off, you may have wondered what causes people to go bezerk like that. I'm reading Among The Thugs by Bill Buford, reporting on English soccer hooligans first-hand, and this passage gives insight:

I am attracted to the moment when consciousness ceases: the moments of survival, of animal intensity, of violence, when there is no multiplicity, no potential for different levels of thought: there is only one—the present in its absoluteness.

Violence is one of the most intensely lived experiences and, for those capable of giving themselves over to it, is one of the most intense pleasures. There on the streets of Fulham, I felt, as the group passed over its metaphorical cliff, that I had literally become weightless. I had abandoned gravity, was greater than it. I felt myself to be hovering above myself, capable of perceiving everything in slow motion and overwhelming detail. I realized later that I was on a druggy high, in a state of adrenaline euphoria. And for the first time I am able to understand the words they use to describe it. That crowd violence was their drug.

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Consumerist-5063366 Tue, 14 Oct 2008 16:40:13 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5063366&view=rss&microfeed=true
<![CDATA[ Video: Credit Crisis As Antarctic Expedition ]]> Antarctic explorers trudge across the icy wastelands, heavily laden with rucksacks, bound together with rope. This is a good metaphor for understanding the credit crisis, and Paddy Hirsch from American Public Media is going to lay it down on you. Oh no! There's a crevasses. Yay! Here comes Henry Paulson to come save the banks in his helicopter. The money meltdown is definitely much more digestible, and fun, in stick-figure and whiteboard form. Full video inside.


The credit crisis as Antarctic expedition from Marketplace on Vimeo.

RELATED:
What Are "Collateralized Debt Obligations?" Watch These Champagne Glasses.
Untangling credit default swaps [Marketplace]

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Consumerist-5063117 Tue, 14 Oct 2008 10:41:25 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5063117&view=rss&microfeed=true
<![CDATA[ What Are "Collateralized Debt Obligations?" Watch These Champagne Glasses. ]]> There's a lot of funky financial terms getting thrown as we try to explain how the money meltdown started in the first place, and one of the funkiest is a CDO or "collateralized debt obligation." Luckily, Paddy Hirsch from Marketplace is here to explain it using just champagne glasses, a whiteboard, and a sexy British accent..


Crisis explainer: Uncorking CDOs from Marketplace on Vimeo.Basically, the CDO manager has a champagne bottle filled with mortgages. Every month when the debtors pay their mortgages, it fills the bottle with payments. The cork pops off and he pours the bubbly over a tray of glasses, each one representing a tranche of increasing risk.

The glasses at the top, rated AAA, get paid first and the least amount, and the bubbly flows down to AA, BBB, BB and equity, the tray at the bottom.

The party gets bad when people stop paying their mortgages. Now the bubbly only reaches the first levels, and the BB and the equity don't get paid at all. To make it worse, we have a SECOND CDO manager.

His bottle, instead of being filled with the mortgages, is filled with the BB-rated securities. When a few people stop paying on the first bottle, that means his bottle has no juice at all. He has a whole champagne glass tower with glasses rated AAA through BB like the first one, but it's not getting filled up at all. Then the champagne towers fall over and crash and Wall Street evaporates and there's runs on the bank some wisenheimer paints the Wall Street bull's balls blue. That's CDOs for you.

If you enjoyed that one, he also made another video explaining Credit Default Swaps, which are what brought AIG down.

Crisis explainer: Uncorking CDOs [Marketplace]

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Consumerist-5061365 Thu, 09 Oct 2008 18:15:45 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5061365&view=rss&microfeed=true
<![CDATA[ Japan Introduces Monkey Waiters; Blogger Scratches Another Business Plan Off His List ]]> A Japanese sake house near Tokyo has stolen one of my ideas and employed monkeys as waiters—one brings hot towels to customers when they sit down, and another takes orders and delivers bottles of sake. They're tipped in edamame, which U.S. waitstaff should seriously consider since you don't have to report it, and since the dollar will soon be worth about the same anyway. Our favorite quote from the article: "'The monkeys are actually better waiters than some really bad human ones,' customer Takayoshi Soeno said." Hold on to your hats, there's video footage below!

The owner kept the monkeys as pets, but saw one of them copying him one day, so he handed him a hot towel and watched him bring it to a customer. Now he's deliberately training three more, which actually concerns us a little. Two monkeys is hilarious, but put five monkey waiters together and you're risking a monkey union, which we imagine won't be quite so enjoyable—imagine Sally Field throwing her poo at the other factory workers instead of scribbling on cardboard.

"The Amazing Monkey Waiters" [Daily Mail via MetaFilter]

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Consumerist-5060872 Wed, 08 Oct 2008 23:00:26 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5060872&view=rss&microfeed=true
<![CDATA[ Our National Debt Has Outgrown The 'National Debt Clock' In NYC ]]> Now that we've hit double-digit trillions, the "National Debt" clock that's been running constantly since 1989 in New York City's midtown can no longer properly display the total. Brian Williams says they've had to temporarily adjust the display while they build a new one, slated to go up next year. We're not sure anyone should be spending money on a fancy new hi-tech clock right now—maybe they should just hang a big chalk board, and hire an unemployed investment banker to write the new debt each day. See the video below.

For the deaf, those without speakers, people at work, or people too impatient for video, here's a handy caption of what it says:

We also wanted to show you a rather grim sign of our times. It's not far here from here in midtown Manhattan. The national debt has grown too large for the national debt clock.

It went up back in 1989 when the nation's debt was less than 3 trillion dollars. The debt has been piling up so fast lately they had to drop the dollar sign to make room for an extra digit, as the number turned over to more than 10 trillion dollars now and counting every second.

A whole new clock with two extra spaces will go up next year.

"U.S. National Debt Grows Too Large For Clock" [YouTube via Towleroad]

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Consumerist-5060777 Wed, 08 Oct 2008 17:23:27 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5060777&view=rss&microfeed=true
<![CDATA[ Confessions Of A Shopaholic Makes Irresponsible Debting Look Fun And Hilarious ]]> Jerry Bruckheimer turns the lens of his celluloid cyclops away from exploding airplanes to exploding credit card debt in an adaptation of Confessions of a Shopaholic. There's a scene in the trailer where our heroine has frozen her credit card in a block of ice (see "Stop Spending By Freezing Your Credit Card In Ice") and, stricken by a frenzy, she chops and hacks at it and uses a blowdryer to free it. Sort of amusing, although most people I've read about who freeze their credit card usually don't ever crack them open. Full trailer inside.

Haven't seen the movie or read the book. Perhaps there's a selfless reason why she's opening open the frozen credit card. In movieland, that's why we call a "round character."

Also, judging by the trailer, their version of a "comeuppance" is for Becky to pad her resume and land a job at a personal finance magazine, and then fall in love with a wealthy young entrepreneur who shares her love of Prada. (Scene: "Oh my god, you speak Prada?" Their eyes meet. Kismet.)

Tales of money struggle, definitely a ripe area to till. Though I would of course prefer something much more raw and real, and punctures the hoax that you can debt your way to the good life, none of which you're likely to find in a Chic Lit flick.

(Thanks to Toland!)

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Consumerist-5059924 Tue, 07 Oct 2008 09:18:03 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5059924&view=rss&microfeed=true
<![CDATA[ In one brain-melting two-minute clip, watch ... ]]> In one brain-melting two-minute clip, watch all the media frenzy, punditry, and cable-news excitement of the financial meltdown, courtesy of CNN's own Rick "The Twitter Board Is Blowing Up!" Sanchez. [YouTube]

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Consumerist-5057677 Wed, 01 Oct 2008 16:54:20 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057677&view=rss&microfeed=true
<![CDATA[ Extended Stay Hotels Must Smell Really Bad ]]> Okay, we got the bathroom humor of Kellog's All-Bran commercial last year. We're not sure if this commercial for Extended Stay Hotels, which shows guests so relaxed that they pass gas—or what the French call un petit éclatement—is quite as effective. Maybe they should change the tagline at the end to, "Our windows can be opened."

I also learned something about myself this morning, which is that I don't enjoy watching other people fart half as much as I enjoy making up French phrases.

"Extended Stay Makes a Passing Reference" [MSNBC Ads of the Weird]

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Consumerist-5057300 Wed, 01 Oct 2008 08:45:08 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5057300&view=rss&microfeed=true
<![CDATA[ Back To The Basics: What Is Money? ]]> Since pundits are convinced we're headed for the next Great Depression, let's be optimists and fast-forward to post-depression boom times when America will return to the basics and once again learn about money. Join little Tommy and his crisp new $5 bill as they travel through America's financial system, circa 1947...

What Is Money? (1947) [YouTube via Get Rich Slowly]
(Photo: Ryan McFarland)

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Consumerist-5055926 Sat, 27 Sep 2008 17:45:44 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5055926&view=rss&microfeed=true
<![CDATA[ VIDEO: WaMu Ad Has New, Dark, Meaning ]]> Now that Washington Mutual completely imploded on its garbage-pile avalanche of home mortgages, this old WaMu commercial from August 2006, starring Scott Adsit pre-30 Rock, takes on a new, darker, meaning...

ANNOUNCER: The uncertainty of getting a home loan made Paul irritable.
Paul pops child's balloon.
ANNOUNCER:Then he went to Washington Mutual. Thanks to their flexible lending rules, he got quick approval. Now he's always in a GREAT mood.
A series of horrible things happen to Paul, but he remains cheery.

"Flexible lending," there's an understatement. Full video below.

[via Wall Street Fighter]

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Consumerist-5055526 Fri, 26 Sep 2008 16:43:24 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5055526&view=rss&microfeed=true
<![CDATA[ Always Test The Merchandise Before Demonstrating It ]]> Where is the salesman in this screencap? He's behind the table, holding his ribcage and crying out in pain. Don't keep striking your $45 samurai blade against the table, kids—otherwise you might find yourself saying things like, "Ohhh, that got me good," instead of talking about the awesome swordlike qualities of your sword.

[YouTube via The Soup Blog]

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Consumerist-5053382 Mon, 22 Sep 2008 19:52:32 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5053382&view=rss&microfeed=true
<![CDATA[ Purina Isn't Bothered By Dog Food Infested With Fly Larvae, Maggots ]]> Christina's two dogs fell ill after eating Purina Beneful infested with maggots and fly larvae. After taking her dogs to the vet, Christina called Purina for an explanation, only to be told: "As soon as our food leaves our factory, it is no longer our responsibility."

My husband and I found live maggots and larva in a bag of Purina Beneful last week. I bought it at a Petsmart in Kitchener last Sunday, and opened it on Wednesday. I had already fed our two labs two meals of the infested food before realizing there were numerous maggots and fly larva. When I called to speak with Purina about this the response I got as..."as soon as our food leaves our factory, it's no longer our problem." ...disappointing.

I then brought this up with Petsmart's main office, who claims it is not their responsibility either.

My husband and I are furious...our dogs have been sick for 4 days now...they have chronic diarrhea and are not themselves.

CTV picked up the story, but Purina didn't seem interested in talking to them either:

(Photo: Getty)

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Consumerist-5052707 Sat, 20 Sep 2008 14:00:07 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5052707&view=rss&microfeed=true
<![CDATA[ WHH Ranch Company Uses Shredded Checks As Package Cushioning ]]> A Texas cannery has been using shredded checks from the local bank as packing materials for the past twenty years. The WHH Ranch Company claims that Michelle McBride of Kansas is the only customer to ever complain about the checks, which plainly displayed routing and account numbers for hospitals, medicare, schools, businesses, and personal accounts.

"We didn't piece any of this together. We just taped it to hold it together. None of this has torn through at all," Amelia McBride said.

"You get the wrong people get a hold of this information, oh my gosh! They could have a heyday with this one box," Michelle McBride said.

"I was just in shock. I just couldn't believe that they're using shredded up checks as packing material," Amelia added.

The McBride's contacted the company that shipped and packed the peppers, WHH Ranch Company.

Owner Bill Hamzy says the family owned and operated business has been using shredded paper from the same Texas bank for years.

He says the McBride's are the first to notice the problem and one he will fix immediately.

It's great that WHH Ranch agreed to stop packing goods in shredded checks, but what sort of insanely reckless bank was handing them out to begin with?!

Packing material poses threat to customers of one Texas bank [KTKA] (Thanks to Aaron!)

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Consumerist-5040975 Sat, 23 Aug 2008 21:30:33 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5040975&view=rss&microfeed=true
<![CDATA[ U.S. Airways Boots 274 Stranded Passengers From Caribbean Airport, Refuses To Pay For Hotels ]]> Armed guards ordered 274 stranded passengers out of the Punta Cana airport with no place to go after bad weather forced U.S. Airways to cancel its flight from the Dominican Republic to Philadelphia. Several passengers ended up sleeping in a bus after the airline responded to Tropical Storm Fay by asking passengers to pick up their luggage and get lost.

Mark Watts summed up the experience for CBS:

Abandoned! We're here in like, a foreign country, you know. And we're sitting on the ground by the tarmac with a roof over our heads with no sides on the building, and we refuse to get on a bus that was going to take us to the front of the aircraft to give us our luggage and say "see you later." And it's dangerous, man!"

Passenger Mike Maney sent us this brief missive from the island nation:

Battery dying but usairways is abandoned 200 of us in Dominican republic and saying we have to leave airport without any hotel. Pasengers including kids concerned about safety.

He later added:

We're still in the airport after being kicked out of the airport last night by armed security (they threatened to arrest one passenger who was demanding answers. We ended up sleeping in a bus because they couldn't find any hotel rooms. Seemed all they wanted was for everyone to leave the airport. Rather than fly in a fresh plane US air left 274 passengers scrambling all night to try to get back home. Sounds like all flights are overbooked. US air should be ashamed more than I suspect it normally is, as should the Dominican republic tourism agency.

And:

Also, we were told at first it was weather related but also that the crew had burned through their hours. Flights were going in and out. Absolutely no acceptable excuse on either the airline's or the airport's part. The weather only exacerbated the logistical and human incompetence of both organizations.

It is unclear when the passengers will be able to return to the United States.

Dozens of Philadelphians Stranded in Paradise [CBS3] (Thanks to Tim!)

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Consumerist-5037847 Sat, 16 Aug 2008 12:15:03 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=5037847&view=rss&microfeed=true
<![CDATA[ Curse-Drenched Masterpiece Gets Cable Fixed ]]> This NSFW recording is an expletive-drenched masterpiece. It's a series of messages a customer left on a cable company's answering machine after his cable went out and every number they had listed in the phonebook was busy...

Our tipster says this recording used to get passed around at Canadian high schools during the 80's and 90's. You know, they say you shouldn't curse because you can communicate better by using specific, and clean, language. I think this recording transcends the form... it's a free-form jazz riff on the the four-letter word, a magnum opus of expletives. And in the end, the customer wins.

Still, file under "hilarious, but don't try this at home." Jokes aside, he probably could have gotten it fixed much quicker if he had just known how to use executive customer service.

(Thanks to Scott!)

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Consumerist-5032738 Mon, 04 Aug 2008 12:13:32 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5032738&view=rss&microfeed=true
<![CDATA[ Video Tutorial For Escaping Cellphone Without ETF ]]> Who needs a bunch of words to tell you how to get out of your cellphone contract without early termination fee when a nice boy will tell you how do to it? You just sit back, grab some popcorn, and watch Ely Rosentock's video tutorial. 9 minutes later, you'll know how to break your cellphone contract without ETF, or moving to California. Video inside...

Ely used the material from our posts and used it to break his ETF without fee. Now he gathers together all that information into easily-digested video format (he's also blogged it (posts 1, 2, 3).

This video talks about Verizon, but most of the tactics can be applied to every national cellphone carrier. Just lookup the relevant verbiage in your contract and replace it with what Ely quotes.

Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee [Crastinate]

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Consumerist-5032081 Fri, 01 Aug 2008 14:02:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5032081&view=rss&microfeed=true
<![CDATA[ Ben Popken On "To The Point" (And A Debate Over Personal Finance Advice) ]]> Here's the clip of the To The Point radio program I was on yesterday. There was a bunch of people on, you can hear me at 23:30 talking about the Grocery Shrink Ray and 37:30 talking about the customer service hotline Sprint set up for Consumerist readers. It's a great show and I love Warren Onley's voice, but I have some issues with the advice some of the other guests gave on the show that I need to address. Here's what I would have said had I been asked some of their questions...

How should people invest?
One guest said that you should diversify your portfolio and invest globally. While this is true, here's something that will actually help you: Get into index funds - Vanguard is a good to get them from - because you will get to keep more money over time instead of losing it to fees. Here's how most stock pickers and fund managers are ripping you off.

Also, with the global economy being so intertwined, investing globally doesn't reduce your risk as much as it might have in the past.

One guest recommended putting the same amount of money in the stock market because it is a "tried and tested" method of investing. What he's talking about is "dollar cost averaging." The idea is supposed to be that some months the stock is up, and some it's down, but if you invest the same every month, over time the difference averages out. While investing regularly is great and definitely better than not investing, and trying to time the market can be disastrous, you actually make more money if you buy your stock in one lump sum. Here's the study.

Are credit card companies going to keep on lending briskly?
Warren asked a guest if credit card companies are going to keep lending money at the same ferocious rate they have been. The guest said yes, because their mailbox was still full of credit card offers. This is flat out wrong. Credit card companies are tightening standards and reducing their exposure. They're raising interest rates, canceling and freezing people's home equity lines of credit, and canceling credit cards for long-standing perfect customers.

Secondly, if your mailbox is full of credit card offers, you need to go to optoutprescreen.com and with a few keystrokes you can be unsubscribed from probably about 98% of the lists of companies sending you offers.

Who is to blame for the mortgage meltdown?
"There's enough blame to go around for everyone," responded one guest. While this might have made sense, say, back in December, by now it's pretty apparent that there was much more fraud and deception going on with the mortgage brokers and resellers than from the consumer side. Don't believe me? Listen to this episode of This American Life while watching this slideshow. If you're in a rush, just read this insider document of a Chase employee telling other employees how to game the computer system to get loans approved that shouldn't have been approved.

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Consumerist-5029361 Fri, 25 Jul 2008 18:14:30 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5029361&view=rss&microfeed=true
<![CDATA[ TV stations looking to save money can do ... ]]> TV stations looking to save money can do so by interviewing guests remotely over Skype, as WTVT in Tampa did, live, with me this morning. No more paying for car service or bottled water!

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Consumerist-5024933 Mon, 14 Jul 2008 12:38:21 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5024933&view=rss&microfeed=true
<![CDATA[ VIDEO: Activist Bum Rushes iPhone Line With Flag Pony ]]> The first person in line at the 5th Ave Apple store in Manhattan was some kind of activist Daniel Bowman Simon, part of a group who camped out in front of The Cube for over a week, hoping to use it as an opportunity to bring exposure to issues of, "sustainability, affordable housing, energy security, and locally-grown food," who tried to bumrush the applauding Apple receiving line of Apple employees and penetrate The Cube with what appears to be a metal/aluminum-foil horse carrying an American flag. The world may never know now knows exactly what sort of brilliant political statement he was trying to make as he was quickly intercepted by burly security guards who jettisoned him away to make room for more obedient cult members. Video, inside...

[via CNET]

RELATED: Who would wait a week in line for an iPhone 3G? [Fortune]

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Consumerist-5024329 Fri, 11 Jul 2008 13:41:54 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5024329&view=rss&microfeed=true
<![CDATA[ Video: Fireworks Are Fun Until They Blow Up In Your Pants ]]> Enjoy yourselves out there this 4th, folks, but do remember to be careful with those fireworks, as seen in this edited version of the CPSC fireworks safety video set to Tchaikovsky's 1812 Overture. It's funny when mannequins blow up. Your hands, jeans, or the desk in front of your face, not so much.

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Consumerist-5022211 Fri, 04 Jul 2008 12:26:25 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5022211&view=rss&microfeed=true
<![CDATA[ Ex Countrywide Manager Exposes Its Lies ]]> A former regional manager for Countrywide Home Loans, the mega mortgage company whose shady mortgage mill came to epitomize the subprime meltdown, went on The Today Show camera to detail some of the company's questionable practices. Here's some of the tricks he warned upper management about during his 6-month stint before he was fired for refusing to give loans to unqualified buyers:

Inflating Home Appraisals: Buyers could borrow enough to cover closing costs, but ended up owing more than the house is worth.

Flipping Loans: Moving unqualified buyers to loans that don't require documentation, knowing they couldn't afford it

Coaching: Brokers told buyers to overstate or even double their stated income in order to qualify for loans.

Watch the clip, inside...

Best line:
Today Show: "So, Countrywide employees were coaching them to lie?"
Insider: "Yes."

[via Today Show]

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Consumerist-5020813 Mon, 30 Jun 2008 16:00:32 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5020813&view=rss&microfeed=true
<![CDATA[ VIDEO: Maggots Found Squirming In Box Of Goobers ]]> Chomp, chomp, chomp, smoosh! Blogger Savannah Red's wife was enjoying a freshly opened box of Goobers when she bit into something not sweet or chocolatey, but squishy: a maggot.

My wife let out a full-throated scream that I've only really heard in my nightmares when she is being carried off by a giant squid or something and both of my legs have been cut off and I can't help her...she bent over, her trembling hands on her knees and spit out what was in her mouth onto the floor...my wife's box of Goobers was ALIVE and crawling with maggots...I peered inside the box and saw lumpen, misshapen Goobers with maggots or some kind of larvae crawling everywhere.

Naturally, the blogger took a video, available in all its disgusting glory, inside...








Nestle's has got some quality control issues. The package was sealed in a plastic wrap, meaning that the larvae had to have been deposited during the manufacturing process. So far, Savannah Red has not heard back from the email he sent Nestle customer service.

Nestle's Maggoty Goobers [SAVANNAH RED] (Thanks to Rob Walker!)

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Consumerist-5018875 Fri, 27 Jun 2008 13:01:04 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5018875&view=rss&microfeed=true
<![CDATA[ PedEgg Ads Scam, Suit Alleges ]]> Who would have ever thought that a low-budget infomercial touting an egg-shaped device home pedicure device with "100 precision microfiles" might be deceptive in some way? Not, apparently, its actors, two of whom are suing the makers of "PedEgg." The thespians say they PedEgg told them the commercial would be internets-only. Instead, it's on the national airways. We don't care about that part. Rather, we chuckle over the suit's revelation that PedEgg hired a horror-makeup guy to apply "artificial bumps and discoloration" to their feet to increase the contrast between the "before" and "after" shots. Quelle horreru! Besides their dishonest advertising tactics, someone should also sue PedEgg for the gross-out shot when they dump all the foot shavings in the trash. See the full commercial inside.

PedEgg Accused Of Gross Injustice [The Smoking Gun]

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Consumerist-5019940 Thu, 26 Jun 2008 13:14:02 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5019940&view=rss&microfeed=true
<![CDATA[ Ben Popken On TV Talking 'Bout Shrinking Packages ]]> Here's the clip of yours truly, Ben Popken, on FOX 13 Tampa yesterday talking about the Grocery Shrink Ray that all the writers on the site have been doing a great job of covering. The interview was done over Skype webcam and I think it came out pretty well. "Shrinkage" and "downsizing" may be nothing new, but I think we're going to see more goods shrinking and by greater degrees in the coming months. It's practically a secret inflation. At the end of the story they say that some manufacturers are considering doing away with gallons of milk and instead selling 3/4 of a gallon, for the same price. If that happens, I think a lot more messages like the recording of the good ol' boy upset over the downsized Jimmy Dean's sausage are going to be left on customer complaint lines across America. As the guy in the New York Daily News shrinking package article (which I was also quoted in, whoo), said, "Soon people will be buying empty bags and empty boxes."

Shrinking packaging costing you more [Fox 13]

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Consumerist-5018351 Fri, 20 Jun 2008 12:54:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5018351&view=rss&microfeed=true
<![CDATA[ Get Your Drink On With Pepsi Blue Hawaii ]]> If Ice Cucumber Pepsi only left you nauseous for more, Pepsi has unveiled its "Blue Hawaii" flavor available only in Japan. The antifreeze-blue concoction delivers hints of pineapple and lemon which if consumed, will make you feel as if you have sailed into a heavenly island paradise, or something. Having fully recovered from his Ice Cucumber Pepsi review last year, reader Peter sacrifices himself for a video review of Pepsi Blue Hawaii. The video, inside...

Basically, what we learned from the video is that this stuff might be ok if you're drunk which could probably be said for a great number of things. We are anxious to see how Pepsi will torture Japan's taste-buds next year.

Pepsi Blue Hawaii [HikanNinja]

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Consumerist-5016622 Mon, 16 Jun 2008 08:15:58 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5016622&view=rss&microfeed=true
<![CDATA[ Is Youtube's "Wii Fit Underwear Girl" Actually A Marketing Campaign? ]]> Nintendo is facing accusations that a popular Youtube video is nothing more than a viral-video marketing campaign for the Wii Fit, reports The Telegraph. The video, quite simply, features a young woman using a virtual hula-hoop in her underwear. What separates it from other videos is that the 2 people in the video have both been identified as employees of the same advertising company. Nintendo denies the allegations. The video and details, inside...

The article says,

The clip, which has been viewed more than two million times, shows 25-year-old Lauren Bernat hula hooping in time with the fitness video game.

Rumours that the clip was a clever marketing ploy for the Wii Fit spread after it emerged that both Miss Bernat and her boyfriend, who filmed the footage, work in advertising.

Giovanny Gutierrez, 30, works as director of interactive media for Tinsley Advertising in Miami, Florida. According to his biography on the firm’s website, he "creates web, e-mail and interactive marketing solutions that perfectly integrate with television, radio and print campaigns."

"Gio is a master of e-commerce, having created web portals for scores of businesses," the biography adds.

Miss Bernat works as an account executive at Tinsley Advertising, where her duties include "evaluating the responses to our Internet advertising".

But Nintendo has denied that the footage is part of an advertising campaign. "This has and is absolutely 100 per cent nothing to do with Nintendo," a spokesman said. "Nintendo did not create it and were not aware of it until it was brought it to our attention."

Mr Gutierrez has also denied that it was a viral advert for the Wii Fit.

The game, which allows Nintendo Wii owners to do a range of exercises and stretches under the guidance of on on-screen fitness expert, hardly needs the free publicity, having sold more than 300,000 copies in the UK in its first two weeks on sale, and sold out in many parts of the world.

But the YouTube affair has done much to boost the profile of Mr Gutierrez and his agency.

The evidence that this is an organized marketing campaign seems circumstantial to us. However, advertisers are always coming up with new ways to turn attention toward new products so who knows? We'll just have to keep watching the video until we figure it out.

Wii Fit underwear girl: A marketing hoax? [The Telegraph]

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Consumerist-5016566 Mon, 16 Jun 2008 08:11:34 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5016566&view=rss&microfeed=true
<![CDATA[ The Envelope System: The Spreadsheet-Free Way To Manage Your Cash ]]> Want to get some kind of money plan in place but spreadsheets cause hives to burst all over your face? Then you might like The Envelope System, and No Credit Needed's video explaining how it works. Basically, you cash your entire paycheck each pay period and then put every dollar in a series of envelopes in different categories, with set limits for each category. Once you've spent the envelope for that category, no more spending in that category. Change goes into a piggy bank. Excess left over at the end of the pay period goes into savings or to paying off more debt. As a very "analog" "lo-fi" "old-school" method of budgeting, the envelope system is hard to beat.

Envelope System Video Tutorial (Step By Step Guide To Using The Envelope System To Manage Your Cash) [No Credit Needed]

RELATED: Dave Ramsey's Envelope System [Dave Ramsey]

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Consumerist-5015009 Tue, 10 Jun 2008 14:34:12 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5015009&view=rss&microfeed=true
<![CDATA[ Yum! Brands Introduces New Wearable Feedbags ]]> Whether you're trying to get as much of your Yum! Brand food into your mouth as humanly possible or just not in the mood to raise those heavy old arms to feed yourself, new wearable feed bags are functional, fashionable and sweeping the nation. Foods from Taco Bell, KFC and Pizza Hut work the best, but we've found that wearable feedbags work on almost any kind of food, and they look great too. See The Onion video, inside...


New Wearable Feedbags Let Americans Eat More, Move Less[The Onion]

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Consumerist-5014913 Tue, 10 Jun 2008 08:51:41 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5014913&view=rss&microfeed=true
<![CDATA[ Greg's Office Max Freakout ]]> This guy on San Fran's "Woody Show" goes into Office Max, twice, and loses his shit after every item he brings up to the counter rings up higher than its shelf-price. Not only does no one seem to care, one employee even insinuates that the complainant might be partially at fault for Office Max's inability to shelve things in the right place. Neither disc jockey, producer, crazed customer, Office Max employees number 1 and 2, nor Office Max Manager seem to realize that if the item is found on the store shelves under a certain price, as long as the description matches the product, the store has to honor the price. It's the law. In addition to a an amusing radio clip and animation, The Woody Show also has material here for a complaint to their state's Attorney General. Video, inside...

(Thanks to Clokeisgod!)

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Consumerist-5013528 Thu, 05 Jun 2008 13:24:04 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5013528&view=rss&microfeed=true