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Adventures In Honesty: Chase Credit Card Rewards
By Laura Northrup on February 9, 2012 11:30 AM
13 Comments
Zach's parents used their Chase rewards points to send him a nice gift. He was thrilled to find three $25 gift cards to Amazon! Except, um, they had only sent him one. It was obviously a mailing error, and Zach reached out to Chase to straighten it out. Having a customer call in to complain that he received too many gift cards was apparently an unprecedented event at this Chase call center. But for raising an honest son, Chase will reward his parents with extra points. More »
Big Banks Pinky-Swear To Overhaul Lending & Foreclosure Practices
By Chris Morran on January 23, 2012 3:15 PM
28 Comments
Nearly a half-decade after the U.S. housing market collapsed like something that collapses really badly, the country's five biggest mortgage providers — Bank of America, Chase, Wells Fargo, Citi and Ally — are oh-so-close to reaching a settlement with the states that could include overhauls to how they operate when it comes to the whole lending/servicing/foreclosing process. More »
My Ex-Husband Wasn't Too Happy When Chase Used His Money To Pay My Credit Card Bill
By Mary Beth Quirk on January 2, 2012 11:00 AM
58 Comments
Amanda might not be married to her ex any more, but that doesn't mean she wants to be in hot water with him for using his money to pay her credit card bill. Unfortunately, Chase seemed to want her to have a belated Christmas present and did just that. More »
Don't Fall For The "Locked Debit Card" Text Alert Scam
By Chris Morran on December 20, 2011 12:31 PM
21 Comments
With holiday shopping season heading into the home stretch, it's prime time for ID thieves. Which is why some people might fall prey to scammers who text cell phone users with alerts that their debit cards have been locked. More »
Bank Of America & Chase Continue To Be Penalized For Sucking At Loan Modifications
By Chris Morran on December 7, 2011 5:12 PM
26 Comments
For the third quarter in a row, the Treasury Dept. has released its report card detailing how the country's largest mortgage servicers are doing with processing loan modifications. And for the third consecutive quarter, both Bank of America and JPMorgan Chase will not receive incentive payments from the Treasury because the banks are doing such a craptastic job at complying. More »
Chase CEO Wants Everyone To Lay Off On Hating Rich People
By Chris Morran on December 7, 2011 3:34 PM
206 Comments
In case you've been asleep for the last few months, there are more than a handful of people out there who aren't too happy about the fact that executives at bailed-out banks are reaping huge salaries while none of them have been called to account for the actions that required them to be bailed out in the first place. But thank heavens that one ultra-wealthy CEO is willing to stand up for his fellow bullied bankers. More »
Chase Admits To Accidentally Deducting Payments Multiple Times
By Chris Morran on November 18, 2011 5:00 PM
62 Comments
In the last few days, we've received a couple of e-mails from readers who were getting strange explanations from Chase about why automated payments had been deducted twice from their accounts. But before we could figure out what was going on, the bank has issued a "my bad" to affected customers, and thrown in $25 in "we're sorry" cash. More »
(dooley)
Name Change On A Car Loan Completely Confuses Chase
By Laura Northrup on November 18, 2011 9:00 AM
105 Comments
Every day, people in America get married. Some of them change their last names. Evidently, though, no one in the history of Chase Bank has ever done this while they were in the middle of paying off their car loan. See, until the loan is paid, the bank has a lien on your car's title. If you want to change the name on your car title and the loan hasn't been paid off yet, Chase won't let that happen. This isn't a problem unless you have to move and register your car in a different state after your name change but before the car is paid off. That's what happened to Michael's wife, and how she ended up in a loop of bureaucracy sending them back and forth from Chase to the Maryland Vehicle Administration. More »
(Eva_Deht)
Chase Pulls Plug On Tests For Two New Fees
By Chris Morran on November 15, 2011 3:00 PM
31 Comments
Like several of its fellow mega-banks, Chase has been testing out various new checking account fees in different regions of the country. But a pair of those tests have come to an end — and will hopefully never be seen again. More »
Chase Sends Letter To Non-Customers To Tell Them They Have To Opt Out Of Receiving More Unwanted Mail
By Chris Morran on November 1, 2011 12:15 PM
69 Comments
It's one thing to receive unwanted mail from a bank you don't patronize. It's another to receive a letter from that bank telling you that if you don't reply to the letter, you're opening the floodgates to even more unsolicited shredder-fodder. More »
Chase Drops Plan For $3 Debit Card Fee
By Meg Marco on October 28, 2011 1:15 PM
48 Comments
Chase joins U.S. Bancorp, Citigroup, PNC, KeyCorp and other large banks that have recently moved away from the plan to charge consumers a monthly fee when they use their debit cards to make purchases, reports the Wall Street Journal. The bank recently tested the fee in both Washington and Georgia. More »
Ditch Your Big Bank, Miss Out On Groupon Refund
By Laura Northrup on October 28, 2011 8:01 AM
38 Comments
Like many other Americans, Casey broke up with his big bank, Chase, and joined a local credit union. The Consumerist commentariat should be very proud of him. Except that since changing banks, he received a refund for a Groupon he had purchased, which Groupon is powerless to give him because the debit card he used to purchase it has been canceled. More »
(ataq411)
Bank Of America, Chase, Wells Fargo, Visa, MasterCard Sued Over ATM Fees
By Chris Morran on October 19, 2011 3:15 PM
31 Comments
Have you ever glared angrily at the ATM, knowing that you're going to be saddled with fees and wishing you could sue everyone involved? Well, it looks like more than one person has followed through on this idea. More »
People Are Back To Making Late Payments On Their Credit Cards
By Chris Morran on October 19, 2011 11:30 AM
19 Comments
Two months ago, the number of people making late credit card payments was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up. More »
Consumers Union Urges Bank Of America CEO To Drop Debit Card Fee
By Chris Morran on October 18, 2011 11:15 AM
63 Comments
Two weeks after asking regulators to investigate Bank of America's plan to charge some customers a $5 fee to make purchases with their debit cards, our cousins at Consumers Union have taken their case directly to the bank's CEO. More »
Get $12 In Chase Credit Card Balance Transfer Class Action
By Ben Popken on October 17, 2011 3:00 PM
9 Comments
You can file to get $12 because of a settlement in a class action lawsuit against Chase which alleged the bank enticed customers with promo interest rates on balance transfers, but then didn't do a good enough job of telling them when the rates would expire. More »
Chase Freezes Couple's Account, Screws Up Their Life, With No Explanation
By Chris Morran on September 21, 2011 4:20 PM
55 Comments
A Washington state couple with tens of thousands of dollars in their Chase checking, savings and retirement accounts recently came home to find a letter from the bank telling them that, oh, by the way, your accounts are now frozen. More »
Painting Of Chase Branch On Fire eBays For $25,200
By Ben Popken on September 14, 2011 10:00 AM
100 Comments
Tapping into popular sentiment, Alex Schaefer's painting of a Chase bank on fire just sold on eBay for $25,200. Part of what drove up the price was online buzz after police questioned him while he was painting it, asking him if he planned to do what the painting depicted. More »
More Towns To Withdraw Millions From Chase Over Mortgage Mod Practices
By Ben Popken on September 13, 2011 1:00 PM
57 Comments
We know the story. Chase and other banks got billions in bailouts that they were encouraged, but not required, to use to help people modify their mortgages. Instead they sat on it and smiled like cheshire cats. Now a movement has sprung up to punish Chase for its intransigence by withdrawing money from their accounts. On the individual account level, that's not much. But in New York state, entire towns are getting in on the act. More »
(NCNG PAO)
Wells Fargo And Chase Waive Fees For Irene-Affected Customers
By Ben Popken on August 30, 2011 4:00 PM
9 Comments
Wells Fargo and Chase announced that they are waiving some fees for customers in NY, NJ and CT to help them out after Irene. More »
