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Sony Rewards Item Not Such A Great Deal Once You Actually Want To Buy It
By Laura Northrup on November 4, 2011 9:30 AM
57 Comments
Jonathan has a Sony Rewards credit card with Capital One, and tried to use his accumulated points to buy an AV receiver, Sony's "deal of the week," from the rewards site. There's a special price this week for members, only 24,000 points. Great! Jonathan has that many points! Only the site won't let him (or anyone) buy the item for the advertised sale price. More »
People Are Back To Making Late Payments On Their Credit Cards
By Chris Morran on October 19, 2011 11:30 AM
19 Comments
Two months ago, the number of people making late credit card payments was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up. More »
(mfeingol)
Little Banks To Big Banks: Can You Please Stop Merging For A Little Bit?
By Chris Morran on September 20, 2011 2:32 PM
21 Comments
With folks at the Federal Reserve already reportedly concerned that the sale of ING Direct to Capital One could create another too-big-to-fail bank, a group representing the nation's smaller banks has raised its voice in concern. More »
Report: Fed Concerned Capital One/ING Direct Merger Could Create Another Too-Big-To-Fail Bank
By Chris Morran on September 12, 2011 8:15 AM
19 Comments
Back in July, Capital One announced a deal to purchase online bank ING Direct USA for around $9 billion. And even though Cap One tried hard to quell ING customers' screams of "nooooooo," the folks at the Federal Reserve are reportedly a bit worried that the deal might create another bank so big that its failure would have a disastrous impact on the economy. More »
Credit Card Thief Changes Your Phone Number To His So Fraudulent Charges Get Okayed
By Ben Popken on September 7, 2011 3:00 PM
45 Comments
Dan has a story of how his credit cards were stolen from his wallet and the scammer was able to get the account information changed so when the Capital One fraud department called to verify the suspicious charges, it was the crook who got the call. That way the fraudster could say, yes, I'm Dan, and I made those purchases in New York, even though I don't live there. More »
(Ninja M.)
25 CEOs Who Made More Than Their Companies Paid In Income Taxes
By Chris Morran on August 31, 2011 2:00 PM
106 Comments
The Institute for Policy Studies has just released its 18th annual review of U.S. executive compensation and found that 25 out of the country's 100 highest-paid chief executives actually earned more in 2010 than their companies paid out in corporate income taxes. More »
Got An HSBC Credit Card? It Will Soon Be A Capital One Card
By Chris Morran on August 10, 2011 8:30 AM
38 Comments
Two months after upsetting ING Direct customers by agreeing to buy the online bank for $9 billion, the Capital One vikings/barbarians have announced a deal to purchase HSBC's credit card division for $2.6 billion. More »
Capital One Sends You Over 20 Credit Card Offers In 3 Months
By Ben Popken on July 5, 2011 4:00 PM
88 Comments
One after another, they keep popping up at his door. Brad didn't ask for them and doesn't know why they're there. Over 20 have showed up in the past three months. Sometimes three of the little envelopes of annoyance appear a week. They're credit card offers from Capital One, who seem keenly desperate to acquire Brad. Each of them gets sneakier and sneakier with fewer identifying marks on the outside until they almost look like regular mail from a real person. However, "What's really been accomplished," writes Brad, "is I now have a strong opinion about a brand that I never previously cared about either way." More »
Whose $100 Million ATM Receipt Is This?
By Ben Popken on July 1, 2011 4:00 PM
100 Comments
Speculation ran rampant this week after Dealbreaker posted an image of an ATM receipt found in the tony Hamptons showing the account holder had a $99,864,731.94 balance as to whose it could be. More »
Capital One Tries, Fails To Allay Fears Of ING Direct Customers
By Chris Morran on June 22, 2011 3:37 PM
108 Comments
When we first reported that Capital One would be purchasing online bank ING Direct, the response from ING customers was overwhelmingly negative with some variation on "noooooo" being a common comment. But lest you think everyone at Cap One is a barbarian (and/or viking), a rep for the perennial Worst Company In America contestant talked to the NY Times to allay ING customers' fears about their new overlords. More »
(amanjo)
Report: Capital One To Buy ING Direct For $9 Billion
By Chris Morran on June 16, 2011 1:48 PM
170 Comments
The barbarians at Capital One have reportedly laid siege to the ING castle and are prepared to take control of online bank ING Direct, a move that would allow Cap One to leapfrog over the head of several competitors. More »
Bank Of America Tops List Of Companies With Craptastic Customer Service
By Chris Morran on June 2, 2011 2:30 PM
39 Comments
Bank of America may have lost this year's Worst Company In America tournament by the narrowest of margins, but the results of a new customer service satisfaction survey put BofA at the head of the class when it comes to irking consumers. More »
(yskin)
Capital One Gives Platinum Card To 5-Year-Old
By Chris Morran on April 29, 2011 12:00 PM
90 Comments
A mom in Connecticut was concerned about the credit card applications her 5-year-old son kept receiving from Capital One, so she contacted the credit bureaus to make sure someone wasn't stealing her kid's personal info. She says she was told that a good way to get those applications to stop would be to actually fill one out. The boy would be rejected, obviously, and the mailings would end. But that isn't exactly how things panned out. More »
E-Mail Breach Hits Best Buy, TiVo, Walgreens, Chase, Kroger, Many More
By Chris Morran on April 4, 2011 4:33 AM
69 Comments
What first looked like a small e-mail list breach at New York & Company over the weekend was just the tip of the iceberg as multiple national retailers and banks found themselves the victim of the same data hackers. More »
Worst Company In America Sweet 16: Capital One Vs. Chase
By consumerist.com on March 30, 2011 12:00 PM
44 Comments
So far, the WCIA Sweet 16 has been nothing but blowouts. This battle of the banks promises to be a more evenly matched tussle. More »
Worst Company In America Round One: American Express Vs. Capital One
By consumerist.com on March 18, 2011 12:00 PM
47 Comments
Have your photo IDs ready because you'll need them to vote in this battle of credit card combatants! More »
At Capital One, A CSR's Mistake Is Unchangeable Forever
By Laura Northrup on March 11, 2011 2:35 PM
51 Comments
At Capital One, front-line customer service representatives wield enormous power. At least that's how it seems based on Rachel's story. She called in to request an increase to her credit limit, and received a small one. She accepted the increase over the phone, and all was well, until she received a letter telling her that she had been offered the limit increase and declined it. It appeared that the customer service representative had made a mistake. Easy enough to fix, right? Well... no. No one Rachel talks to has the power to override this all-powerful CSR's typo. More »
How Can I Fix My Capital One Data Entry Error?
By Laura Northrup on March 9, 2011 12:00 PM
21 Comments
Devin moved his banking to a local credit union. Hooray! The problem is that he accidentally gave his credit card company the wrong bank account number when he switched banks. He didn't find out about the mixup until after his due date had already passed. He wonders: is there anything he can do to avoid the late fees and interest hikes sure to follow? More »
Capital One Burrows Into Your Wallet, Makes Your Life Hell
By Laura Northrup on February 22, 2011 1:00 PM
32 Comments
Gerard, now 26, has spent his entire adult life fighting with Capital One. No, we are not exaggerating: he got his first credit card with the company at age 18, and they have been causing him payment and credit-report headaches ever since. More »
The 8 Least Evil Banks In America
By Laura Northrup on January 27, 2011 9:30 AM
95 Comments
Banks that aren't evil? Really? CNN Money rounded up eight American banks that might not be consumer paradises, but offer free checking, no ATM fees, and comparatively high interest rates for savings accounts. More »
