• loans

    Capital One Inspires Man's Loathing

    Mr Bill says his latest dealings with Capital One have him "wanting to spit venom." Whence this reptilian impulse? There is apparently no structure to refinance your loan with them. They consider it makes you a new customer, and they aren't making any new loans. This takes several hours and several phone calls to figure out. There also seems to be no way to pay off a loan with a credit or debit card. This also takes several hours and phone calls to figure out. It's really just totally frustrating for Mr. Bill. "What is this, 1987?" he writes. So he's taking his business elsewhere. His misanthropic misadventure, inside... More »

    12:29 PM on Wed Nov 19 2008
    By Ben Popken
    8,065 views, 65 comments

    Most discussed misslisa: I initially read the headline as:"Capital One Inspires Meat Loafing" more »

  • capital one

    Capital One Changes Minimum Balance Calculations

    UPDATE: Capital One Explains Minimum Balance Calculation Changes

    A few readers have reported receiving letters from Capital One announcing that they credit card company is going to change how it calculates the minimum payment due amount. It used to be 3% of the balance, now it's going to be 1% of the balance, plus new interest, plus new late fees, or $15, whichever is greater. The change will be effective December, 2008. Most likely, Cap One saw more people not sending in their monthly payments so they changed it so that more people could afford to at least make their minimums. Maybe it's also a way to encourage people to be more loose with the plastic for Christmas. However, having a lower minimum monthly payment also encourages debtors to take longer paying off their debt, increasing their total cost in the long run. What's interesting though is the letter says the change is required by "federal banking regulators." Not sure what rule change they're referring to there. Scan of the letter inside. More »

    11:00 AM on Mon Oct 27 2008
    By Ben Popken
    5,256 views, 31 comments

  • defeating the purpose

    Capital One Mails Fraud Claim To The Person Committing Fraud

    "Lisa" writes, "I recently found out that I was a victim of identity theft." What shocked her, and us as well, is that after Capital One notified her that they'd approved the card with another address, they followed up by sending their fraud claim to the criminal's address instead of Lisa's. More »

    9:51 PM on Tue Sep 16 2008
    By Chris Walters
    9,958 views, 24 comments

    Most discussed dakker: Almost as good as the criminal who stole my checkbook and used it to pay their water bill....without even signing more »

  • graphs

    Verizon Was The Most Frequent Target For Identity Theft Scams In 2007

    Identity theft reports to the Federal Trade Commission show that Verizon was the most frequently named company, averaging over 900 events per month in 2007. According to an updated study by Chris Hoofnagle, senior fellow at the Berkeley Center for Law and Technology, the number of complaints involving Verizon nearly tripled from 2006. Rounding out the top five are AFNI (a collection agency), JP Morgan Chase, AT&T, and Capital One. More »

    6:54 PM on Thu Jul 24 2008
    By Alex Chasick
    3,454 views, 14 comments

    Latest by Squeegoth: @Amy Alkon: Driver's License on record? I'd be shocked. I never saw anything like that during my time there. Social more »

  • capital one

    Capital One Will Ruin This Guy's Credit One Way Or Another

    Joseph is having problems paying his Capital One card, mainly because Capital One keeps making it hard for him to pay it, and then reports his payments past due after they've cleared the bank. Now he wants to know what he can do to remedy the situation. More »

    7:24 PM on Wed Jun 25 2008
    By Chris Walters
    12,361 views, 25 comments

    Latest by parrotuya: Capital One sucks! That is why I closed my account. Join a credit union and get a credit card from more »

  • worst company in america

    Worst Company In America "Elite 8": Capital One Vs Diebold

    Here's your second "Elite 8" match-up: #12 Diebold VS #36 Capital One More »

    8:31 AM on Mon Jun 23 2008
    By Meg Marco
    7,592 views, 92 comments

  • credit cards

    Angry Capital One CSR Closes Account For Asking Too Many Questions, Then Hangs Up On Customer

    As much as we complain about customer service reps, it's wise to remember that they hold the advantage when it comes to your account. We don't know whether our reader Chris was too rude to his outsourced call-center buddy or whether the CSR was just having a really bad day, but apparently things got out of hand when Chris called in to find out what was going on with his credit card account.

    When I asked for more details, the representative (who sounded like he was from India), took vengeance on my account and told me he was closing the account and that there was nothing I could do. When I asked for his manager, he said “There is nothing he can do, the account is closed.” —CLICK— And that was the sound of him hanging up the telephone.

    Chris says the CSR didn't even read him any account closure notice first. More »

    12:51 PM on Fri Jun 13 2008
    By Chris Walters
    11,050 views, 60 comments

    Latest by Rusted: @RandomZero:Ah no. I had the misfortune of dealing with an Indian call center and their English I understood. My English more »

  • worst company in america

    Round 40: Capital One vs ATT

    This is Round 40 in our Worst Company in America contest, Capital One vs AT&T!Here's what readers said in previous rounds about why they hate these two companies... More »

    12:00 PM on Fri May 16 2008
    By Ben Popken
    4,420 views, 39 comments

  • credit cards

    Capital One Closing Inactive Credit Cards

    It seems just moments ago that credit card companies were continually thrusting offers at us like pistons in a car engine. Now they're trying to lower their risk exposure, by limiting people's access to credit, raising APRs, and closing down credit cards, like reader Rachael's card that she hadn't used in seven years. I guess they're worried that people in financial trouble are going to start pulling out those unused credit cards, max 'em out, and default on the debt. What this means, though, is the Rachael and people like her could start seeing their credit scores drop, as length of credit history is a factor in determining your credit score. Capital One's kiss off letter is after the jump. More »

    9:07 AM on Mon May 5 2008
    By Ben Popken
    4,245 views, 45 comments

    Latest by Respectthebox: I just got one of those letters, and frankly, I had no idea that I still had that account. Thanks, more »