boa

All It Took To Convince Bank Of America To Finally Close On A Mortgage Loan Was A Music Video
By Mary Beth Quirk on December 29, 2011 3:00 PM  
Next time your bank is being stubborn over closing on a mortgage loan, perhaps consider doing a little song and dance — it worked for one couple battling with Bank of America. Well, that and a really good credit rating of 798. More »

Oops We Lost Your Docs So You're Going To Foreclosure
By Ben Popken on October 27, 2010 5:00 PM  
After Alexis's employer started making her and other workers taking mandatory furlough days, her income dropped so much that she had trouble making mortgage payments. So, like many others, she sought a loan mod. She followed all of Bank of America's instructions and thought she was on the path to getting a mod. Then BoA told her they were going to foreclose on her house. More »

Bank Of America Patents Method For Denying Refunds
By Chris Walters on September 21, 2010 12:30 PM  
Ah, innovation! Bank of America was just awarded a patent for a process that lets it make sure any teller at any branch will know not to give you a refund on a disputed overdraft fee. According to Techdirt, the idea is to prevent "refund shopping," where a customer might visit multiple branches hoping to find a sympathetic ear. More »

Bank Of America Wants Customer To Travel 1,500 Miles To Close His Mother's Account
By Chris Walters on September 14, 2010 8:00 AM  
It hasn't even been a month since our last dead Bank of America customer story, but here the bank is at it again, refusing to let a woman's son close her checking account no matter what he does. Although she lived and banked in Tennessee and he lives in Pennsylvania, the latest nonsense has the bank demanding that he visit Texas in person to get a document notarized. More »

Bank Of America Is Having A Hard Time Accepting This Whole Death Thing
By Chris Walters on August 18, 2010 12:30 PM  
Dave can't get Bank of America to accept that his parents are gone, even after sending over the death certificates. He keeps telling the bank to take the house, because nobody in his family wants it and the mortgage is underwater. Bank of America keeps threatening his parents with letters about how behind they are on payments. Oh sure, everything about this story is funny on the surface, but not when Bank of America tries to extract money from a closed account you once shared with your dad, forcing it to re-open and siphon funds from your real accounts. More »

Bank Of America Technician Turned ATM Into Free Money Machine, Stole Over $200,000
By Chris Walters on April 13, 2010 1:20 PM  
A former BoA IT worker has agreed to plead guilty to installing malware on the bank's ATM machines in order to withdraw money whenever he felt like it, reports Wired. According to the plea agreement, his total take from the crime was between $200-400k. The bank won't disclose how he did it or what the malware was like, but earlier this month Visa announced that new malware has hit the U.S. that could not only capture customers' PINs and card data, but also give the criminal the ability to empty the machine of any cash that was in it. More »

Bank Of America Employee Allegedly Demanded Illegal Fees To Prevent Foreclosures
By Chris Walters on April 13, 2010 11:19 AM  
It's bad enough that banks have been negligent at implementing the government's loan modification program, but now a BoA mortgage loan officer is being sued for making extra money illegally on struggling homeowners. According to the Boston Globe, a new lawsuit claims the employee was demanding as much as $1,500 from each borrower before offering help foreclosure help, and routing the funds through his own company, Foreclosure Alternatives. The lawsuit also alleges that the man falsely represented himself as an attorney for BoA. More »

(Photo: RichardBH)

Bank Of America Seizes Wrong House, Causes Big Stink. No, Really.
By Chris Walters on January 12, 2010 12:29 PM  
Last October, Bank of America screwed up and seized a vacation home that didn't belong to them. They also changed the locks and shut off the power, leaving 75 pounds of salmon and halibut rotting for a week before it was discovered, writes Laura Elder of the Galveston Daily News.
 
The owner, Dr. Alan Schroit, and his wife discovered what had happened when they showed up on Halloween to prepare for a party they were going to host the next day. More »

'I Stopped Denying People': Ex-Bank Of America CSR Tells All
By Chris Walters on November 27, 2009 11:58 AM  
Here's a testimonial from a former Bank of America customer assistance employee. She was fired on Monday for offering repayment plans to too many customers, even those who "deserved" the 29.99% APR for making late payments. After hearing her story, you might conclude that this job was never a good fit for her skills. The next time you run up against a dead-sounding CSR, though, remember that people like Jackie don't make for profitable collections department employees, which is why they don't stick around for long.
Don't Let Maintenance Fees Ruin Your Automatic Savings Program
By Chris Walters on November 11, 2009 10:57 PM  

—>If you participate in an automatic savings program like Bank of America's Keep the Change service, where debit card purchases are rounded up and the difference is deposited into your savings account, keep an eye on maintenance fees. James says he was hit with a $5 charge last month because he hadn't met the minimum monthly deposit requirement of $25: "It turns out that I wasn't even accruing $5 worth of change per month, so I was losing more money due to the maintenance fee than I was saving via Keep the Change!"  More »

Is Bank Of America Of Trying To Skirt The CARD Act With New Annual Fees?
By Chris Walters on November 10, 2009 4:35 PM  

—>In a series of recent posts, WalletBlog has accused Bank of America of breaking the spirit of its "no new fees" promise and of potentially breaking the law next year, after it announced it will introduce annual fees on some existing credit card accounts in 2010.  More »

Bank Of America Uses Temporary Hold To Trigger Overdraft Fee?
By Chris Walters on October 26, 2009 8:03 PM  

—>Bank of America got so fee crazy last week that it applied a $10 overdraft fee to Christopher's account even though it wasn't overdrafted. I went back and forth with Christopher to try to figure out what BoA could have done to trigger this, but as you can see from the screen cap below, he only had two debits on the day of the event.  More »

Bank Of America Will Introduce Annual Fees Next Year On Some Cards
By Chris Walters on October 20, 2009 6:00 PM  

—>Bank of America has announced that it plans on "testing" annual fees on some of its reward cards starting next year. The odds are good you won't see this—a BoA spokeswoman says it will only be tested on 1 percent of accounts globally—but who knows? Maybe the BoA Fairy will smack you down.  More »

Bank Of America Posts $1 Billion Loss In Third Quarter
By Chris Walters on October 16, 2009 3:29 PM  

—>Do you hate Bank of America? Well take today's earnings report and wallow around in it like Ann-Margret in beans, becuse the bank has posted a loss of $1 billion before dividends to preferred shareholders—"When those dividend payments are included, the loss was $2.24 billion," reports the New York TimesMore »

Man Sues Bank Of America For $1.78 Trillion Billion Dollars
By Chris Walters on September 25, 2009 3:18 PM  

—>Dalton Chiscolm has sued Bank of America and its board, and wants "1,784 billion, trillion dollars" in return for being subjected to what the judge describes as "inconsistent information from a 'Spanish womn' [sic]" as well as allegedly misrouted checks. In addition, Chiscolm wants another $200,164,000 in damages. We're not sure why that amount is separate, but who knows how a mind like Chiscolm's works?  More »

Bank Of America Board Members Subpoenaed
By Chris Walters on September 18, 2009 1:36 PM  

—>New York Attorney General Andrew Cuomo's office is gathering information in order to file fraud charges against some BoA executives over what they knew, and what they hid, when they acquired Merrill Lynch & Co. a year ago. Earlier this week, his office subpoenaed 5 board members to find out "what they knew regarding the mounting losses and bonus payments at Merrill before the deal closed on Jan. 1 and what role they played in deciding whether to disclose that information to shareholders," according to the Associated Press.  More »

Update: BoA ATM Card Dispatched To Stranded Traveler After Return To U.S.
By Laura Northrup on August 21, 2009 11:47 AM  

—>After stranding reader Shannon in Siberia with no functioning ATM card, Bank of America has reached out to her and made up for the situation. Sort of. A new card was immediately dispatched, but the corresponding PIN didn't show up until five days later. She did, however, receive a $100 Amazon gift card for her inconvenience.  More »

Banned Bank Of America Customer Says His Credit Is Clear
By Chris Walters on July 8, 2009 1:06 PM  

—>Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn't give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.  More »

Bank Of America: "That's Why You Don't Open New Accounts Online"
By Chris Walters on July 8, 2009 1:06 PM  

—>After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward's new account was closed but the CSR refused to tell him why, and he was charged a $60 "research fee" for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, "That's why you don't open up accounts online."  More »

EECB Finally Gets Someone At Bank Of America To Listen, Admit Responsibility
By Chris Walters on June 22, 2009 8:03 PM  

—>Bank of America messed up Andy's credit score by failing to send him credit card statements or giving him online access to an old account he only recently started using again. They also refused to work with him over the phone, telling him each time he called that they had no record of his previous conversations with customer service and therefore no reason to believe him.  More »

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