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billing
billing
Is My Gutter Contractor Ever Going To Repair The Damage To My House?
By Laura Northrup on November 3, 2011 8:00 AM
50 Comments
The workers who came to Matt's house and installed new gutters did a great job, but they damaged the siding. He doesn't want to pay their bill until the (very minor) damage to his house has been fixed. But he also doesn't want the company to sic a collection agency on him. What would the consumerists do? More »
Microsoft Zombie-Bills Expired Credit Card For Xbox Live
By Laura Northrup on October 6, 2011 10:30 AM
32 Comments
Earlier this year, we posted a handy tip to avoid zombie billing: for a service that you plan to stop using after your contract is up, use a credit or debit card with an expiration date shortly after the end of the contract. The idea behind this plan is that an expired card can't be billed. This didn't work so well for Rob, whose expired credit card was zombie-billed by Microsoft for his Xbox Live subscription. More »
DirecTV Promises No Extra Fees, Then Charges $10 Monthly Fee
By Laura Northrup on September 23, 2011 1:00 PM
21 Comments
After a recent move, Vincent signed up with DirecTV for his television-beaming needs. A sales representative quoted him a price, then assured him that no, there would be no extra fees on top of that. No one will be surprised at what happened next: a $10 per month HD fee appeared on his monthly bill. The person who originally signed him up refunded the fee and called it an "error." But it didn't go away with his next bill. Or ever. More »
(B Rosen)
Woman Loses Insurance Because She Paid With Credit Card
By Ben Popken on September 21, 2011 1:30 PM
124 Comments
Andrea has been a customer with Anthem since 1995, paying her bill all the time and never submitting any claims. So you can see why they canceled her coverage. More »
What Would You Want To See On A Cable Customers' Bill Of Rights?
By Chris Morran on August 18, 2011 4:30 PM
132 Comments
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree. More »
T-Mobile Doesn't Want My Money, Casts Me Into Billing Purgatory
By Laura Northrup on April 1, 2011 9:30 AM
38 Comments
Jill is a T-Mobile customer. She and her boyfriend ended their old family plan contract and started new contracts so they could get new phones on separate accounts. They would very much like to send T-Mobile money for the final bill, but their money is no good to T-Mobile. They just don't want it. More »
( MrBill316)
DirecTV Raises "Locked In" Rate
By Ben Popken on February 25, 2011 1:00 PM
67 Comments
Brance writes in that he signed up with DirecTV who was advertising a rate that was "locked in" for 12 months. 3 months later, he noticed that his bill had gone up $10. When he called DirecTV to complain, the supervisor told him it didn't matter, they still reserve the right to raise rates when they want. "In the world I grew up in, "locked in" means it will not change," writes Brance. Well now we live in a world where every promise comes with an asterisk. More »
Comcast, Verizon Won't Start My Service Until Old Tenant Cancels His Accounts
By Phil Villarreal on November 15, 2010 2:40 PM
65 Comments
Shawn moved into a new apartment and wants to start paying Comcast and Verizon monthly bills, but he says neither company will accept his money because the previous tenant hasn't canceled his services yet. More »
(dooley)
Verizon Fixes Billing Quagmire, Overnights Refund Check After Consumerist Post
By Laura Northrup on October 15, 2010 8:00 AM
23 Comments
On Wednesday, we shared Mike's Verizon billing horror story. Instead of putting all of his Verizon and Verizon Wireless services on one bill as they were supposed to, the company pummeled Mike with a half-dozen different bills that added up to $1,100 for about a month and a half of service. He spent hours on the phone trying to fix this mess before writing to Consumerist. Then a higher power interceded: Verizon's Executive Support and Media Relations departments, who we had passed Mike's story on to in addition to publishing it. More »
Verizon's FiOS "One Bill" Service Is More Like "Six Bills, None Of Which Make Any Sense"
By Laura Northrup on October 13, 2010 9:15 AM
30 Comments
MIke writes that he's having some catastrophic billing issues with Verizon. He's never had good luck with their customer service, which was fine with him because he never really had issues with his account. The simple act of choosing a new home service bundle set off a chain reaction ended up with Mike receiving multiple bills with different charges for different things, totaling about $1,100 for a 45-day period.
When he threw up his hands and asked Verizon to just cancel his service, waiving the early termination fees for his trouble, they couldn't handle that, either. Update: Verizon has fixed the accounts and given Mike a full refund. More »
FCC Doesn't Want You Spending Too Much On Your Mobile Plan
By Chris Morran on October 13, 2010 8:45 AM
73 Comments
Last week, we asked you what annoyed you most about your mobile phone plan, and most of you picked "cost." Now comes news that the Federal Communications Commission is going to review new proposals intended to keep you from spending more on your phone bill than you'd planned. More »
Guess Which Charter Envelope Has Important Billing Information?
By Chris Walters on September 29, 2010 12:30 PM
61 Comments
Here's an excellent example of how a company will put more effort into getting you to notice its junk mail than any important account related information. David says this happens to him all the time, and it's usually a serious notice (as in "impending disconnection") thanks to a recurring billing error. More »
(Razor512)
Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"
By Chris Walters on September 21, 2010 10:30 AM
30 Comments
Charter tells it like it is: the problem with Eric's incorrectly installed Internet service is that he hasn't been trying hard enough to fix it. Here's a copy of an email that Eric tried to send to Charter's CEO last week, but it bounced back. Maybe someone at Charter can read it here? More »
AT&T Customer Service Rep Says Store Employees Are Commission-Chasing Liars
By Chris Walters on September 7, 2010 9:30 AM
87 Comments
One of our readers just switched over from T-Mobile to AT&T, but he discovered that pretty much everything the salesperson promised him at the retail store turned out to be a lie. At least, that's what the angry AT&T customer service rep told his wife when she called in to dispute her first bill. More »
DirecTV Apparently Didn't Trust Me To Pay Final Bill
By Laura Northrup on August 26, 2010 9:00 AM
73 Comments
Ian writes that he was once a DirecTV customer. He wasn't unhappy with their service, and would have considered going back if the stars aligned correctly one day. Switching to Comcast, however, currently saves him $100 per month, which is nothing to sneeze at. What has Ian sneezing mad, however, is that while DirecTV told him that he'd receive a final bill to pay in the mail, the company instead went ahead and charged his credit card for the final bill without his permission. More »
How To Avoid An Emergency Room Bill That Sends You Back To The E.R.
By Chris Walters on August 9, 2010 11:30 AM
25 Comments
Emergency room bills bring a special sort of sticker shock, because they don't usually show up until weeks later, and then come packed with all sorts of over-inflated fees and add-ons. The New York Times calls them "notoriously high and perplexing," and although it's unlikely you'll ever end up paying the full amount listed on the bill, there are strategies you can use to bring that initial figure down. More »
Silly DirecTV Forgot To Waive My HD Fee
By Phil Villarreal on June 24, 2010 9:15 AM
23 Comments
In the rush to drop HD fees to attract new customers, DirecTV pulled a boner and forgot to remove the charges for at least one customer. Andrew says he called the company, reminded it of the oversight and got it to take HD charges off his account. More »
Comcast Understands That My Ex Was A Jerk, Lets Me Start Fresh
By Phil Villarreal on May 31, 2010 9:38 AM
22 Comments
Lindsay was stuck with an overdue cable bill because her flighty live-in ex bailed on her, but found sympathy in the least likely of places — Comcast customer service. She explained her situation and got the company to give her a mulligan. More »
(austrini)
An Easy Way To Make Comcast Spell Your Name Right
By Phil Villarreal on May 28, 2010 8:46 AM
71 Comments
A fellow whose last name is Ernst — or is it "Earnest?" — says he's annoyed with Comcast misspelling his name on its billing statements. He writes: More »
Verizon Bill Collector Threatens To Blow Up Man's House
By Chris Walters on May 25, 2010 6:33 PM
83 Comments
A man in New Mexico is suing Verizon Wireless over a series of harassing phone calls made by Verizon bill collectors last year. The man, Al Burrows, says the calls were concerning a relative's unpaid cellphone bill. When he hung up on one of them, the disconnected Verizon rep called back, said she knew where Burrows lived, and added, "I am gonna blow your mother fucking house up." More »
