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best-buy
best-buy
Interim Best Buy CEO Admits Company Isn't The Greatest At Shilling Electronics Anymore
By Mary Beth Quirk on May 22, 2012 3:00 PM
172 Comments
Best Buy hasn't been enjoying much success lately: Its CEO departed amidst allegations he had an inappropriate relationship with a female employee, prompting the exit of Chairman Richard Schulze for not handling that situation well. And oh yeah, it's not selling as much stuff as it used to. Interim Chief Executive Mike Mikan isn't parsing any words on that front. More »
Geek Squad Wants You To Write Down Your Password On This Sheet Because That's A Horrible Idea
By Chris Morran on May 21, 2012 1:45 PM
48 Comments
We haven't bought a new PC at Best Buy, well... probably since we investigated that whole optimized laptop thing a couple years back. So we haven't seen the above sheet that not only allows you to choose from a variety of useless Geek Squad services, but also asks for your e-mail address and password. More »
(smcgee)
Target's Price-Match Policy Not Suited To Paperless World
By Laura Northrup on May 17, 2012 8:30 AM
51 Comments
Brick-and-mortar stores that match competitors' prices generally don't match prices from online merchants. They also won't match the websites of their competitors down the street, or price-match their own websites. All of that is reasonable and well within their rights. But what happens in a paperless world, where the only evidence a customer has of that sale price is a circular delivered electronically? Reader Span_Wolf receives an electronic copy of the Best Buy circular every week. Getting a paper copy would require a trip to Best Buy or purchasing a Sunday newspaper. But this isn't sufficient proof of the lower price for Target. More »
Best Buy Chairman To Step Down After Investigation Finds Former CEO Had Relationship With Employee
By Mary Beth Quirk on May 14, 2012 11:00 AM
24 Comments
Richard Shulze, the founder of Best Buy is leaving his role as company chairman, after an independent investigation found he had failed to report allegations of personal misconduct by former CEO Brian Dunn to the board's audit committee. More »
Dozens Or Hundreds Of Apple Devices Burgled From Chicago Best Buy
By Laura Northrup on May 9, 2012 10:30 AM
45 Comments
How many Apple gadgets did thieves remove from a Chicago Best Buy this past weekend? Police gave the media a modest estimate of only $42,000 worth of iPads, MacBooks, and GPS devices. However, an unnamed source whispered to CBS Chicago that the figure could be closer to $200,000, with the haul including a few hundred iPads. More »
At Least I Tried To Buy A Vacuum From Best Buy
By Laura Northrup on May 7, 2012 12:30 PM
55 Comments
Gregg ordered a new Dyson vacuum this past weekend, and used a Best Buy gift card toward the purchase. When he arrived at the store, his order wasn't ready, even though the exact item he had ordered wasn't on the sales floor. They couldn't rush the online order process, couldn't give him back the $30 from the gift card for his in-store purchase, and couldn't do much of anything useful. So he waited for a refund and bought the same item from Lowe's. The notification e-mail never did come through. More »
Straight Man Says Best Buy Employee Outed Him On Facebook During Phone Servicing
By Mary Beth Quirk on May 2, 2012 10:00 AM
166 Comments
We are well aware that many of our readers have had a tough time dealing with Best Buy employees. But we're pretty sure that being outed on Facebook during the process of a phone servicing session pretty much takes the "You're Terrible With Customers" cake. More »
Best Buy Will Never Tempt Me With 'Delivery' Siren Song Again
By Laura Northrup on April 23, 2012 12:30 PM
26 Comments
Brian could have brought his new washer right home from Best Buy after purchasing it, but let the salesman talk him into delivery. Old appliances don't just haul themselves away, you know. Only after he took a day off work, Best Buy didn't even manage to get his appliance on the truck for delivery. This hasn't reached Sears proportions yet, but Brian is annoyed. More »
Best Buy Celebrates Earth Day By Imagining A World Made Of Plastic & Wires
By Mary Beth Quirk on April 23, 2012 11:00 AM
34 Comments
Oh, Best Buy. If only we could give you a gift card so you could buy a clue. Yesterday was Earth Day, when we globe-dwellers were supposed to stop, think and honor our planet. Maybe you started composting, or promised to stop keeping lights on in empty rooms. Over at Best Buy, they celebrated by imagining a world that does away with pesky natural substances, and is instead overwhelmingly comprised of electronics. More »
HSBC's Credit Card Policies Feel Like 1994 All Over Again
By Laura Northrup on April 19, 2012 9:30 AM
61 Comments
Victor knows that shopping at Best Buy isn't a popular choice around here, but he really likes getting 4% back in Reward Zone points to spend on even more stuff at Best Buy. That does sound pretty sweet. In this situation, his actual beef is with HSBC, the bank that runs Best Buy's credit cards. He made some big purchases, then made an electronic payment from his bank account to pay off the balance. Now there's a mysterious hold on the account, and he can't use the card. Turns out that large electronic payments are "held" for eleven days to make sure everything clears. Longer than it would take with a paper check. Unable to make any more purchases with his card, Victor just went and bought his iPad 3 somewhere else. Darn. More »
Best Buy To Close 42 Stores, Hold Crappy Clearance Sales
By Laura Northrup on April 15, 2012 11:36 AM
103 Comments
Customers stopping by some Best Buy stores around the United States on Saturday got a surprise: the stores had abruptly closed down for the day. When the electronics mega-chain announced a few weeks ago that they planned to close about fifty of their biggest boxes, they meant it. Forty-two Best Buy stores in twenty states (and one in Puerto Rico) will close by May 12. Or whenever they run out of stock: whichever happens first. More »
Report: Best Buy CEO Probed Over Relationship With Female Employee
By Chris Morran on April 12, 2012 7:26 PM
76 Comments
The plot continues to thicken in the story surrounding this week's sudden departure of Best Buy CEO Brian "I Like My Burgers Well" Dunn. As some had suspected when he stepped down on Tuesday under the cloud of a "personal conduct" probe, new reports claim that the 28-year Best Buy vet was being investigated for possibly misusing company assets while involved in a relationship with a female employee of the electronics retail chain. More »
Can Bricks-And-Mortar Retailers Beat Amazon At The Pricing Game?
By Chris Morran on April 11, 2012 1:45 PM
102 Comments
In recent years, retailers across the country have taken issue with Amazon and other online stores that don't collect sales tax in most states, saying it gives e-tailers an unfair advantage and offers consumers an easy way to skirt their sales tax obligations. But recent studies show just how far apart prices at bricks-and-mortar stores — and their websites — are from what consumers will pay on Amazon. More »
Best Buy CEO Resigned Under 'Personal Conduct' Cloud
By Chris Morran on April 10, 2012 5:28 PM
95 Comments
Earlier today, the retail world woke up to the news that Best Buy CEO Brian "My Job Here is" Dunn had resigned from his position as the head of the electronics retailer. But new statements released by the company shed a bit of light on just why Dunn ended his 28-year career at Best Buy so suddenly. More »
(meg)
Best Buy Scans Customer's ID, Tells Him He's Returned Too Many Items
By Chris Morran on April 10, 2012 11:15 AM
195 Comments
In early 2011, Best Buy began requiring a photo ID with all product returns, even if you had the receipt. As we noted at the time, it wasn't just to make sure that you were the person who made the purchase; it was also intended to identify people who had a history of returning items. Now a man in Connecticut is finding out just what it takes to end up on the retailer's bad side. More »
Best Buy CEO Brian Dunn Resigns
By Chris Morran on April 10, 2012 10:01 AM
71 Comments
After three years as Best Buy's top executive and biggest public cheerleader, CEO Brian Dunn has said goodbye to the electronics retailer. More »
Even Best Buy Doesn't Like Big Box Stores, Announces Plan To Close 50 Of Them
By Mary Beth Quirk on March 29, 2012 10:00 AM
132 Comments
Like a giant, unhelpful dinosaur mired in a tar pit, Best Buy has finally stopped struggling and realized that its big box store model might not be the best. The company announced they're closing 50 of those stores this year, and will scale things back size-wise to try and boost revenue. More »
Best Buy Customer Service Has No Idea How Actual Best Buy Stores Work
By Laura Northrup on March 23, 2012 3:15 PM
68 Comments
That headline is not what one might call "surprising." But when Noelle's mom found an old, unopened charger bought at Best Buy and still had the receipt, the nice representative on the phone advised her to visit a brick-and-mortar store where they could "buy back" the item instead of accepting it as a return. Except there isn't any such program, so the duo wasted their time and had to, you know, go to Best Buy. Poor things. More »
Worst Company In America Sweet 16: Best Buy Vs. EA
March 21, 2012 12:00 PM
75 Comments
The opening bout of this year's Sweet 16 should result in some sparks, as the video game company everyone seems to hate (but whose games people keep buying) squares off against the electronics retailer most of us would rather not shop at (but still do when we don't have time to wait for an Amazon order). More »
Please Join Us In Welcoming Your Worst Company In America 2012 Sweet 16!
March 21, 2012 9:30 AM
61 Comments
The floor of the Worst Company In America BattleDome is stained with the blood of the vanquished. But only one company can earn the privilege of placing the WCIA Golden Poo in its trophy case, so the violence must continue. More »
