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at&t
at&t
Have You Gotten A Text From AT&T Warning You About Your Data Usage?
By Chris Morran on February 6, 2012 4:30 PM
94 Comments
Back in July, we first wrote about AT&T's plan to start throttling data for wireless customers with unlimited plans who crossed over into the top 5% of data users. And starting in October, those customers began getting warning texts from the Death Star. But in recent months, we're seeing more and more complaints from people who are receiving these texts but whose data usage isn't terribly high. More »
(tubes.)
4G Phones Are Fast But Spotty Service Is A Real Drain On Your Battery
By Chris Morran on February 6, 2012 3:15 PM
31 Comments
With Verizon's 4G network covering a good chunk of the country and AT&T gaining ground, more smartphone users have access to the fastest wireless service available. But because 4G coverage isn't truly continuous in many locations, users' batteries are taking a big hit. More »
(Enokson)
When The Lights Go Out, You Might Be Stuck Without A Landline
By Mary Beth Quirk on January 27, 2012 3:00 PM
106 Comments
Now that telephone and cable companies have increasingly moved away from using the old tried and true copper lines to provide landline service, you might find yourself without a phone in a power outage. Our seriously smart siblings at Consumer Reports looked into the drawbacks of landline fiber optic and VoIP telephone systems. More »
Not Only Did AT&T Lose A Bundle On The Failed Merger But It's Also Trailing Verizon In New Customers
By Mary Beth Quirk on January 26, 2012 12:00 PM
19 Comments
AT&T post-failed merger with T-Mobile is at that point where it's like not only did you get divorced and have to pay out a bunch of money to your ex, but also the annoying woman who sits next to you at work is constantly gabbing on the phone about how many dates she's getting and how wonderfully fantastic her life is. More »
AT&T Hikes Data Plans' Caps & Costs
By Paul Eng on January 19, 2012 9:45 AM
48 Comments
If you plan to switch to AT&T for a new smart phone or wireless tablet contract, do it now. After January 22, AT&T's monthly wireless data plans get more expensive by $5. If it's any consolation, you do get up to one additional gigabyte of data. More »
FCC Chair Calls AT&T/T-Mobile Failure "Reminder Of The Benefits Of Competition"
By Chris Morran on January 11, 2012 8:26 PM
10 Comments
In less than a year, AT&T went from swallowing up T-Mobile USA for for $39 billion to owing T-Mobile's German parent company $3 billion in cash and another billion in spectrum because that deal slammed into the regulatory roadblock at the FCC and the Justice Dept. Speaking for the third year in a row at the Consumer Electronics Show, FCC chair Julius Genachowski defended his agency's actions against the deal. More »
EECB To AT&T Succeeds Where Small Claims Court Fails
By Chris Morran on January 4, 2012 5:00 PM
66 Comments
Consumerist reader Judy has three young daughters, all of whom have Samsung Impression phones, many of which have failed over the last year or so and needed to be replaced by AT&T. So when the holiday times rolled around, Judy wanted to upgrade her kids' regular ol', buggy cell phones with iPhone 4S smartphones. She'd hoped that AT&T would see the benefit in allowing her to upgrade early and get a head start on paying them more money. Alas, the Death Star did not see the wisdom in her way of thinking. More »
(Jay Adan)
AT&T Cries "Uncle," Pulls Plug On Plan To Buy T-Mobile
By Chris Morran on December 19, 2011 4:48 PM
62 Comments
Faced with regulatory hurdles too tall for it to leap, AT&T has announced that it has pulled the plug on its proposed plan to purchase T-Mobile USA from Deutsche Telekom for $39 billion. More »
More Signs That AT&T Could Pull Out Of Deal To Purchase T-Mobile
By Chris Morran on December 19, 2011 11:38 AM
11 Comments
While AT&T has publicly said it is considering ways to restructure its plan to purchase T-Mobile USA for $39 billion will end the Justice Dept.'s suit to block the merger — and the FCC's plan to put up regulatory speed bumps — a news report claims that there are new signs that the Death Star may be looking to retreat. More »
Think Your Mobile Payments Are Protected? Depends On Your Carrier
By Chris Morran on December 14, 2011 10:15 AM
9 Comments
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »
AT&T Mulling Over Revisions To T-Mobile Deal To Appease Regulators
By Chris Morran on December 12, 2011 4:15 PM
36 Comments
We're guessing that when AT&T announced it was going to buy T-Mobile USA for $39 billion that it didn't expect the deal would receive such jeers from the regulators at the Justice Dept. or the FCC. But with the former ready to go to trial to block the merger and the latter saying it will hold its own hearing if the DOJ fails, AT&T now appears to be looking at the Darth in the mirror. More »
AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
By Chris Morran on December 6, 2011 3:15 PM
54 Comments
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »
FCC Agrees To Let AT&T And T-Mobile Withdraw Merger Application
By Mary Beth Quirk on November 29, 2011 5:00 PM
23 Comments
Update: AT&T has responded to the release of the FCC's report on their merger application, and they're really not too happy about it. Their view is that the report was just a draft and furthermore, they never got to see it first. More »
(andy_57)
AT&T Pulls FCC Application For T-Mobile Merger
By Chris Morran on November 24, 2011 3:23 PM
15 Comments
Two days after the FCC announced it intends to hold a rare administrative hearing on AT&T's proposed purchase of T-Mobile USA, the folks at the Death Star have decided to pull their merger application to the regulator, at least until the end of its legal battle with the Dept. of Justice. More »
FCC To Add Yet Another Speed Bump To AT&T/T-Mobile Deal
By Chris Morran on November 22, 2011 4:01 PM
18 Comments
While we all wait for the legal fireworks that are sure to come from the Justice Department's lawsuit to stop the AT&T purchase of T-Mobile, the folks at the Federal Communications Commission are reportedly looking to hold an administrative hearing on the deal, which could make things even more difficult for the merger. More »
Reader Gets AT&T To Admit It's Their Towers That Suck, Not The iPhone
By Ben Popken on November 11, 2011 5:00 PM
49 Comments
Melissa couldn't get any reception around her home on her iPhone, despite living only 25 miles from downtown Chicago. Zero bars. It wasn't just annoying to always miss calls, it was also damaging her rental business. But thanks to a detailed, and snarky, email to the CEO of AT&T, she was able to get the wireless provider to reset its towers and fix the service around her house. More »
Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
By Chris Morran on November 2, 2011 11:45 AM
29 Comments
A couple weeks ago, details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute. More »
AT&T Tries To Boot Sprint Suit From T-Mobile Hearing
By Ben Popken on October 24, 2011 1:00 PM
15 Comments
Today AT&T is going to ask the Federal judge to toss out Sprint's lawsuit seeking to stop it from buying up T-Mobile. More »
T-Mobile Can't Cut Prices Because That Would Prove They Are Competing With AT&T
By Chris Morran on October 7, 2011 11:15 AM
34 Comments
Last spring when the first Senate hearings were held regarding AT&T's pending purchase of T-Mobile USA, the folks at the Death Star repeatedly stated that they weren't trying to eliminate competition because they don't view the much smaller T-Mobile as competition. Unfortunately for T-Mobile, having to keep up that charade while AT&T fights the Justice Dept.'s attempt to block the deal could result in the loss of millions of customers. More »
Business's DSL Still Out 1 Month After Account Breach
By Laura Northrup on October 7, 2011 9:00 AM
21 Comments
Derek tells Consumerist that someone contacted AT&T and canceled his business's DSL account. Which is interesting, because that person had no affiliation with Derek's business, didn't have any of the account information, and really shouldn't have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business's Internet access, resulting in early termination fees? Guess. More »
