applecare
(Photo: Daquella manera)
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(Photo: William Hook)
—>Unless you've just arrived in 2009 on a time machine, you know that smoking isn't good for you. Did you know, that smoking isn't good for your computer, either? It's true, at least according to Apple. Two readers in different parts of the country claim that their Applecare warranties were voided due to secondhand smoke. Both readers appealed their cases up to the office of God Steve Jobs himself. Both lost. More »
—>Here's the $199 question. What does it take to set off the moisture sensor on an iPhone 3G? Immersion in water? Sweat from a vigorous workout? Using the phone on a humid day? The truth is somewhere on that continuum, and many iPhone users claim that their warranties have been unfairly voided when normal use set off the sensors. More »
—>I asked Apple this morning to replace my broken laptop now that they've reintroduced the anti-glare option on their 15" MacBook Pros. Apple agreed, and soon a new laptop will leave China destined for my apartment. This isn't the first laptop Apple sent me this month. It's the second. Here's why... More »
—>Because of an Apple technician's mistake, Gennadiy had two options for repairing his 2009 Macbook Pro: either pay $1240+tax to replace the logic board because Apple said water damage voided the warranty, or push the unseated cable back into place and prove that there was no water damage—which would void the warranty. Gennadiy took the second option and saved himself over $1300, but now has no warranty should something actually happen to the logic board that should be covered. More »
—>Apple sold reader Melody the wrong AppleCare package, but instead of switching her to the proper coverage, they issued a refund and told her to re-purchase the warranty extension. They even gave her American Express transaction reference numbers so she could track the refund, but AmEx says the numbers are invalid and that they have no record of a refund posting. Melody's been out $195 since February, and thinks it's time for Apple to cough up her money. More »
—>Apple claims that they can't replace reader MTW's MacBook battery because the laptop's case is chipped. The minor cosmetic damage doesn't affect the computer's functions and isn't even on the same side as the laptop's battery, which stopped holding a charge months after the case cracked. More »
—>Reader Brandon's Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don't worry, there's a happy ending. More »
—> Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist? More »
—> This poor guy is named Steve. Steve's Macbook keeps trying to light his house on fire, so Steve would like replacement. He's already sent the computer for repair several times, gotten it back, at which time it tried to light his house on fire again. More »
—>Zachariah no longer has to wonder about why AppleCare costs more in Canada ($199) than in the US ($169), he found a deal at L.A. Computer Company where he could get it for $119. They emailed him the agreement number, he registered the number online at Apple, and received his official AppleCare Protection Plan Certificate in the mail. So what's the solution to the mystery of why there was a pricing disparity even though there's parity between the dollar and the loony? We don't know for sure, but we're placing our money on that the prices were figured out when the dollar was worth more and they just haven't been readjusted since. More »
—>We all know that Canadians have to pay more for books, but why do they have to pay more for AppleCare? More »
—>Awhile back we posted a letter from a guy whose claim on a defective iBook G3 Logic Board repair was "9 months too late" and was denied by Apple. He wrote Steve Jobs and the Apple Executive Support team agreed to repair the defective unit under the "Extended iBook Logic Board Repair Program." More »
—>Reader Jonathan's iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone. More »
—>By far the most common "Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage". More »
—>By far the most common "Apple" complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of "damage". More »
The center pin from her power brick BROKE OFF in the computer. Now, Apple's infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer. More »
