america-west
—>US Airways' phone system is jacked up and many publicly provided numbers don't seem to go to the right place. Par example:
- 866-523-5333 - Customer care. Press 3 to leave a comment or complaint about a previous flight, stay on hold for 30+ minutes and/or get told they're really sorry but there just doesn't seem to be anyone around to help you. More »
—>Several phone numbers that may be useful if you're having an issue with US Airways/America West. More »
—>This appears to be a giant list of all US airlines' CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN More »
—>If it's the airline's fault that your flight is delayed or canceled or you missed your connection, whip out a copy of their Rule 240. More »
—>UPDATE: Cleavland confiscates traveler's pies. More »
Having conquered the imminent threat of self-immolating shampoo, airline safety has returned to "iron-clad" status. Yeah right, all the terrorist need is a credit card with the same as someone flying that day. Using such a card, one can print a boarding pass and get on the aircraft. Creating the card would require access to a credit card writer, which hasn't proved an obstacle for numerous identity thieves and ATM hackers. More »
—>At six feet, five inches, Tom is a big man and when flying, he likes the aisle. Lately, the airlines don't seem to care. More »
Update: A couple of you have written in to criticize our framing of this complaint, pointing out that this was not an error on the part of Orbitz or America West so much as a failure of planning on the part of those involved. You're right. We do read every complaint before posting them, but we didn't think this one through. Apologies. (We still enjoyed the story, however.) More »
