1
Best Buy
Best Buy
(penner42)
A Midnight Sale Where Midnight Never Comes
By Laura Northrup on February 10, 2012 8:02 AM
45 Comments
Sloan thought that it might be worth it to stay up and online to check out an advertised midnight sale on BestBuy.com. "Midnight," in the case of this sale, meant the stroke of 12 AM on the East Coast, or 11:00 in the Central time zone where Sloane lives. When 11:00 came and went with no sale, he called up Best Buy to see where the sale had gone. They assured him that it would start up at midnight in his time zone. That didn't happen, either. More »
(Patti-Jo)
Best Buy Thinks A New AC Adapter Is A Suitable Replacement For Laptop Battery
By Chris Morran on February 9, 2012 4:00 PM
104 Comments
Back in 2008, Courtney bought an Asus laptop at Best Buy and decided that plunking down $329.99 for Geek Squad Black Tie Protection would be a good investment in case something went wrong with the computer. That extended warranty included one free battery replacement so with the clock ticking until it expired, Courtney decided to take advantage of this benefit to replace the current not-so-great laptop battery. More »
Best Buy To Use Super Bowl Ad To Try To Convince You They Know About Electronics
By Chris Morran on February 1, 2012 12:15 PM
65 Comments
During last year's Super Bowl, Best Buy tried to use not-at-all-a-flash-in-the-pan teen star Justin Bieber and slurring punchline Ozzy Osbourne in a failed attempt to announce its Buy Back upsell program that we've barely heard about since. For this Sunday's big ad the retailer, inspired by the death of Steve Jobs and the fact that people seemed to like him, has turned to tech innovators to convince customers it's not just a showroom for Amazon and Newegg. More »
Best Buy To Employees: "Don't Worry About Stores Being Closed. We're Opening Stores In China"
By Chris Morran on January 31, 2012 2:15 PM
99 Comments
Back in January, Best Buy CEO Brian "Brooks and" Dunn confirmed reports that the electronics retailer would continue to shrink the footprint of its bricks-and-mortar stores. But a recent memo sent to employees says not to worry about those shuttered outlets because Best Buy is opening up new stores — in China. More »
Best Buy Apologizes If Your Item Doesn't Cost What It Says Due To "Technical Difficulties"
By Mary Beth Quirk on January 26, 2012 4:00 PM
89 Comments
So you thought you just scored a sweet deal on something at Best Buy? Sucker! It's just that they're having some problems putting the right prices on their items. You'll find that out when you get to the cash register, or from handy signs posted about the store. More »
Someone At CNBC Has A Crush On Geek Squad
By Chris Morran on January 19, 2012 3:34 PM
74 Comments
We get a lot of complaints here at Consumerist HQ about Best Buy and its Geek Squad group. Prolonged repairs, bizarre diagnoses, pre-optimized laptops, and banning people who successfully sue them. But you wouldn't know any of this from a new, in-depth piece by the folks at CNBC. More »
Best Buy CEO: Feedback Is The Gift You Don't Always Care To Open
By Chris Morran on January 11, 2012 7:37 PM
68 Comments
This afternoon at the Consumer Electronics Show in Las Vegas, Best Buy CEO Brian Dunn got the chance to talk about the state of his company and the recent spate of reports declaring the beginning of the end for the nation's largest chain of electronics stores. More »
Best Buy Upgrade & Save Promo: Upgrade, Don't Really Save All That Much
By Laura Northrup on January 11, 2012 8:00 AM
59 Comments
It seemed like a pretty solid promotion: bring in one of your old DVDs to Best Buy. Trade it in at the customer service desk. Receive a coupon for any $5 off Blu-Ray with a price of $9.99 and up. Step 4: Savings! Except, according to the employees on the floor while Carl was shopping, the deal changed while he ran out to his car to grab another DVD. More »
Would You Pay $20 At An Electronics Store For A Fitness Progam Offered By An Insurance Company?
By Mary Beth Quirk on January 10, 2012 3:00 PM
56 Comments
Riddle me this: Where can you buy into an online fitness program run by an insurance company? Why, at an electronics store, of course, and more specifically, Best Buy stores in certain Chicago locations. More »
CEO Brian Dunn
Best Buy Responds To Reports That It Is Dying A Slow Death
By Chris Morran on January 6, 2012 1:15 PM
166 Comments
With a dwindling market share and increasingly public PR fiascoes, electronics mega-chain Best Buy has seen better days. And after the publication of a lengthy Forbes article detailing the ways in which the retailer is its own worst enemy, some have begun the countdown clock until the boys in blue go bankrupt. We would normally expect Best Buy to treat the Forbes piece the same way they would a complaining customer — by looking the other way and going on a smoke break in the back parking lot. But the CEO of Best Buy must have realized that shareholders know how to use the internet, because he's gone online to respond to the haters. More »
Is It Time To Start A Best Buy Death Watch?
By Laura Northrup on January 5, 2012 8:00 AM
193 Comments
Is much-hated electronics chain Best Buy spiraling out of business and into irrelevance before our eyes? Maybe. But not for a while yet. Writing for Forbes, business expert Larry Downes laid out why the company could be gradually going out of business, one Black Tie Protection Plan at a time. More »
Best Buy Manager Dismisses Best Buy Twitter Customer Service, Says "It Could Be Anybody"
By Chris Morran on January 3, 2012 4:15 PM
61 Comments
Consumerist reader Jonathan recently received a box set of CDs from his brother for Christmas. Unfortunately, one of the CDs that was supposed to be in the box was nowhere to be found. Compounding the problem, his brother had lost the receipt. Oh, and did we mention he made the mistake of buying the box set at Best Buy? More »
Best Buy Screws Up Gift Return, Causes Family Awkwardness
By Laura Northrup on January 3, 2012 9:30 AM
175 Comments
Whenever we post a Best Buy story, commenters scold the tipster: don't they read the site? They should have known better than to shop at Best Buy in the first place! It's impossible (I hope) to blame Todd, though—his mother-in-law bought him a gadget gift there. A car dock for the wrong type of smartphone, along with a gift receipt. This should have been a smooth and simple transaction, right? Of course not. More »
How Long Should You Expect To Wait For Refunds From Online Retailers?
By Chris Morran on December 28, 2011 11:00 AM
18 Comments
We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it's usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. More »
(penner42)
Best Buy Waits Until Now To Admit It Doesn't Have That Stuff You Ordered On Black Friday
By Chris Morran on December 20, 2011 4:30 PM
96 Comments
In case you are calendar-challenged, Christmas is less than a week away, meaning you have precious little time to get your shopping done. Unfortunately for some people who thought they were getting things done early by ordering through Best Buy's website over the Black Friday weekend, they are just now finding out that they are out of luck. More »
How An Attempt To Return TV To Best Buy Left Man With No TV And No Refund
By Chris Morran on December 20, 2011 12:15 PM
159 Comments
Eli thought he could just walk into a Best Buy with a TV and a gift receipt and walk out with a refund or store credit. But this is Best Buy, where nothing ever ends up the way it's supposed to. More »
Best Buy May Not Make Good On Promise To Delete Your Data Off That Returned Computer
By Chris Morran on December 15, 2011 11:30 AM
93 Comments
A Best Buy customer in North Carolina is obviously not a regular reader of Consumerist. Otherwise, he probably would not have believed the Geek Squad geeks when they promised to delete all his personal info and data from the tablet he returned to Best Buy earlier this year. More »
(Mon1ca)
Best Buy Pulls A Rare Move And Actually Makes A Customer Happy
By Mary Beth Quirk on December 14, 2011 2:00 PM
28 Comments
We get a lot of customer service complaints about Best Buy. So much so, that when a piece of reader mail comes in commending them for doing something good, well, it's an event that needs to be remarked upon. That's where James comes in. More »
Best Buy Sold Out Of BlackBerry PlayBook Tablets After $300 Discount
By Mary Beth Quirk on November 29, 2011 11:00 AM
35 Comments
We're not sure if this is a sign of a resurgence for BlackBerry and Research In Motion, or just another sign of desperation: Best Buy says it sold out of the new BlackBerry PlayBook tablet over the weekend — but only after a $300 drop in price. More »
Tampa Woman Lines Up 9 Days Early For Best Buy's Black Friday Sale
By Chris Morran on November 17, 2011 5:00 PM
149 Comments
While thousands of people her age are busy camping out in various Occupy movements around the country, a Florida woman decided last night to occupy the sidewalk outside her local Best Buy in order to be the first person to be disappointed by the Black Friday offerings on Nov. 25. More »
