Executive Customer Service

—>If you have an unresolved technical issue that regular AT&T Wireless customer service doesn't seem to be able to or be interested in helping you, this is the direct number for their senior tech support:  More Â»

—>Having trouble with HSBC? Executive customer service no help? Here's where to contact the president and CEO of HSBC Bank USA.  More Â»

—>If you're having DirecTV issues, here's two more top-level contacts for you to try:  More Â»

—>Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info:  More Â»

—>Time Warner Cable is updating the phone number for executive customer service, the new number will be:  More Â»

—>If T-mobile's normal channels fail, you can try calling T-Mobile Executive Customer Relations. Here's a contact: Octavio Robertson, 505-341-8059.  More Â»

—>Sometimes, your dad's advice doesn't apply anymore. Companies have realized that giving a damn is too expensive. That's when it's time to kick ass, Consumerist style. Craig writes:  More Â»

—>Do you know how powerful just one dissatisfied customer can be? David, a telephone, internet, and cable TV customer of Cablevision, didn't know until he was finally frustrated enough with the company to send a very honest e-mail detailing his issues with their service. He received a response that he hadn't expected at all.  More Â»

—>Are you getting nowhere with the usual channels at Sallie Mae? Here's how you can reach their Customer Advocate Unit, a charming oasis of competence and politeness.  More Â»

—>Are you having a problem with DirectTV that can't be fixed through the usual channels? Call their Consumer Advocacy Team at 866-785-5537 to talk to someone who can, well, advocate for consumers.  More Â»

—>Got a Verizon Wireless problem that regular customer service won't fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.  More Â»

—>Last week, we posted that a popular web hosting company—GoDaddy, although we didn't name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their "Office of the President" after emailing them, but then Cyberguy couldn't get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?  More Â»

—>Cyberguy had a weird experience with a web hosting company earlier this week. He tried to contact their office of the president, but the person from the "office" who called him back turned out to be an outsourced CSR with no power to do anything other than apologize. Update: The web host company was GoDaddy, and they've responded. (The short answer is no they don't outsource it.)  More Â»

—>DirecTV is on Twitter. Tell them your problems, or how awesome they are. Whichever comes to mind first.  More Â»

—>Having problems with an Aetna Health insurance claim? After you've exhausted all other options, call the Executive Resolutions Team. 800-872-3862 x15075 will get you team member Tara Sinclair. (Thanks, Matt!)  More Â»

—>Are you having trouble canceling your online Weight Watchers membership? If the normal online cancellation channels don't work, try this number. Remember, like all contact information provided on this site, it is to be used for good, not evil, and only when all other options don't work.  More Â»

—>Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses.  More Â»

—>Say you got a problem with your cellphone company and you want it solved, pronto. You've already called regular customer service and they're either unable or unwilling to help you, or you're just sick of waiting on hold. You've got things to do! That's where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won't find them in an overseas call center at the end of the 1-800 number. Rather, they're attached to the corporate headquarters executive offices. Don't worry, we did the hard part for you. Here's up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T:  More Â»

—>A few Blue Cross Blue Shield divisions recently started Twittering, talking about health issues, saying nice things about their company and proactively reaching out to patients complaining about their services: @BCBSIL, @BCBSNM, @BCBSTX, @BCBSOK.   More Â»

—>Previously: Amazon Deletes Reviews That Mention Pay For Play Review Schemes  More Â»

—>Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant.  More Â»

—>This is the format for email addresses at Capital One: firstname.lastname@capitalone.com. Cheers.  More Â»

—>Next time your satellite radio goes on the fritz, use the following magic number to solve your Sirius XM problems...  More Â»

—>Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring:  More Â»

—>If you're in a pickle with Yahoo and regular customer service isn't helping you, these phone numbers may be of service:  More Â»

—>Here are 27 email addresses for Citibank execs, in case you need to send them an eecb.  More Â»

—>R wanted to get started paying off her Capital One credit card but after missing one month's payment she started a fee pigpile. She got overlimit fees, and then so many extra fees started piling on that she wasn't ever able to pay them off enough to bring her balance back under her credit limit. R wanted to get started on debt reduction snowball method but could never get that first ball started because the fees were too high. Tugs at the regular customer service line to try to get some fees waived were fruitless. To untangle this Gordian Knot R had to pull out her mighty sword of executive customer service. Her story, inside...  More Â»

—>Capital One CEO's email address is rich.fairbank@capitalone.com.  More Â»

—>Jake couldn't place an order for an Xbox 360 deal on Black Friday—yes, we're talking about a failed transaction from two and half months ago—but he got surprisingly helpful customer service from Office Depot. Margaret at the Office of the Chairman even gave him her personal number and promised him a raincheck of sorts in the form of a gift card for a future purchase. Her offer sounded almost too good to be true, and maybe it was, because as of February he still hasn't seen a gift card. And Margaret won't return his voicemail messages, not even to say the deal is off. Update: Office Depot saw this post, and they contacted Jake.  More Â»

—>Several readers have reported getting their problems solved after contacting Bank of America's new Twitter-based rep. Here are their stories...  More Â»

—>Once you get one piece of executive or escalated contact info, you can Google it to uncover more pieces of info. The phone numbers and/or email addresses you've got have a good chance of showing up in other people's blogs and message board posts complaining about the same company. For example,   More Â»

—>Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)  More Â»

—>Bank of America is now on Twitter, user "BofA_help." They have a pretty boy named David Knapp who is here to solve your problems and answer your questions about Bank of America. He seems to be both handling inbound requests and scanning for people on Twitter with BofA problems and reaching out to them. Certainly faster than sending Ken Lewis a letter. (Thanks to Brandon Savage!)  More Â»

—>Here's 2 numbers to reach escalate an AT&T residential problem that regular customer service can't or won't fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)  More Â»

—>Should you ever have cause to complain about the greatest vacuum cleaner in the world, this is James Dyson's email address:  More Â»

—>Sears CEO Bruce Johnson needs someone down to housewares to get him a new telephone. Reader Len called the executive office and was told "his phone isn't working, you have to call back."  More Â»

—>Reader Jesse was having an awful time explaining a simple problem to DirecTV. Thankfully, the EECB (Executive Email Carpet Bomb) was just the thing.  More Â»

—>With the launch of monsterminigolftruth.com MonsterCable has offered a wilted olive branch to Monster Mini Golf. In summary:  More Â»

—>If you would like to tell Monster Cable that they're jerks for trying to shut down the family owned and operated Monster MiniGolf...  More Â»

—>The email address for the CEO of Uhaul, Joe Schoen, appears to be joe@uhaul.com. Useful in case his cellphone inbox is full.  More Â»

—>TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don't get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here's a typical story from reader Susan, "I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. " Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345.  More Â»

—>All reader Scott wanted to do was get his daughter a 'Big Girl Bed'. After a nearly 6-hour trek to a nearly empty Ikea, Scott had to grab the name of the bed and attempt to pick it up himself at the 'furniture pick-up'. However, when he arrived home, he was not happy to learn that it didn't come with all the pieces he needed to build it. Stuck in a robot-phone loop, Scott turned to the tried-and-true EECB. See Scott's letter, as well as Ikea's response, inside.   More Â»

—>If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.  More Â»

—>If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn't work out or you weren't happy with his solution - or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) - here's the phone number for the Comcast Office of the President: 215-286-8960.  More Â»

—>Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.  More Â»

—>If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:  More Â»

—>When the Lenovo laptop Rick ordered for his college-bound daughter was super-duper delayed in arriving and he hadn't heard anything from the company, he did the opposite of an EECB (executive email carpet bomb). Instead of blasting his complaint to every single executive he could find, he wrote a well-crafted letter laser-targeted at a single individual, the SVP of operations. The result? An email from the Chief of Staff in the CEO's office. His order was expedited, and, in the meantime, they got a $5000 "Reserve Edition" leather-wrapped laptop as a loaner. Here's his letter that got him the fix:  More Â»

—>Here's the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, "I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic."  More Â»

—>To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert's office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an "Executive Complaint." Said the reader who submitted this tip, "A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle." Don't forget to be calm, professional, and succinct when you speak with them.  More Â»

—>Having trouble getting people at Citibank to help you out? If you've tried regular customer service and supervisor multiple times and failed, try these numbers:  More Â»

—>With stories like this,this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . Here's some executive contact phone numbers:  More Â»

—>Two guys who can help you out with escalated Apple issues:  More Â»

—>Consumerist reader trinidon2k says try this number:  More Â»

—>I was just on CNBC's "On The Money" and heard from one homeowner who was frustrated that no one at Washington Mutual would return her calls or letters in her attempts to renegotiate her mortgage. I told her it was time to contact executive customer service and/or launch an EECB. I received a few emails after the show from other homeowners in the same situation, so here is all the executive customer service contact info we have for various banks.  More Â»

—>The number for Wachovia Auto Loan Executive Customer service is 877-250-2265.  More Â»

—>If you have a problem with Blizzard Entertainment, makers of World of Warcraft, among other diversions, and contacting regular customer doesn't help, try some of the contact info inside...  More Â»

—>The CEO of Continental Airlines called up reader Ben personally and fixed his frequent flyer miles for him...  More Â»

—>If regular HSBC customer service are being bitches (as they are wont to do) and you're not making any headway, try calling 877-472-2005 which is the number to reach HSBC executive customer service. Also, a number for card services is 831-755-6699.  More Â»

—>If you have a problem with anything in the galaxy of Disney products and regular customer service doesn't help you, and a supervisor won't help you, here are 45 high-ranking email addresses to sent your well-crafted, sensible complaint letter to, what we here at Consumerist call the "EECB" or "executive email carpet bomb."  More Â»

—>In case your efforts to deal with Office Max customer service fail, and you've escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB.  More Â»

—>I've always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here's the contact info for their CEO Andy Taylor.  More Â»

—>Reader Jeff writes in to let us know that Comcast Frank and the Twitter team swooped in and rescued him from Comcast tech hell.   More Â»

—>Someone hacked into super-famous blogger Chris Pirillo's PayPal account and bought $450 worth of iTunes cards. On his birthday, no less. After a review Paypal declared to him,"We have completed our investigation of your claim and have determined that this is not an instance of unauthorized account activity."  More Â»

—>Having trouble with your Starwood hotels experience and regular customer service not helping? This guy might. After all, he founded the place.   More Â»

—>You know those Verizon ads where someone is trying to make a call and like 100 Verizon people show up to help them do it? Arelene's story is sort of like that. Except they all showed up to help her change her address. And they were one at a time. And it was over the phone. And it took several days. Here's her tale, and how she eventually won...  More Â»

—>Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL. Other valid executive customer service contact information:  More Â»

—>Claudia's father couldn't get a loan because Sears reported to the credit bureaus that he was dead. In fact, it was her mother who had died. After complaints, Sears credit cards, run by Citibank said they fixed the problem. Then Claudia's dad tried to get a loan but couldn't. His credit score was zero.   More Â»

—>If you have a problem with DISH and regular customer service isn't working, try these folks:  More Â»

—>If you have an unresolved Norton/Symantec complaint and regular customer service doesn't help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don't forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here's a template to follow. And if you want a real anti-virus program that won't hose up your computer, try NOD32. Now here's the complete executive contact list...  More Â»

—>Inside, the Fry's Electronics Home Office corporate directory. Some of these extensions are duplicates, but the list seems to work in general. If you're having trouble getting traction on a customer service issue with the notoriously difficult to reach company, this could be your lodestar. Update: An insider went through the giant phone list and broke out the upper-level people by their job area.  More Â»

—>In what looked like a daring move, the CEO of Uhaul, Joe Shoen, gave out his "cellphone number" on national TV and invited customers to call him with their complaints. The problem is, when you call, he doesn't pick up. If you leave a message, it's not returned. You get to hear Joe's gruffly charming voicemail message, but can't leave one of your own. His mailbox is full.  More Â»

—>Got an unresolved complaint with Spirit Airlines and regular customer service not working out for you? Then you might want to make use of the Spirit executive contact information we've got posted inside (especially the info for the CEO's assistant). Reading these posts about how to write a good complaint letter, how to send an eecb, and how to deal with executive customer service may also come in handy. With this info, you'll go from frowny consumer to jet set in no time.  More Â»

—>If you have a problem with your Wells Fargo-issued credit card and regular customer service isn't helping you, you might want to try one of the 96 people whose phone numbers we have posted inside. Just like with tier 1 customer service, you want to be polite, professional, and able to calmly tell them exactly what you want in a sentence or two. This primer on using executive customer service should help too. Time to put that stagecoach on turbo!  More Â»

—>Chris L. writes in to let us know that the EECB (Executive Email Carpet Bomb) is probably the only way you're going to get Comcast to fix a network problem that affects your entire neighborhood. Calling and talking to the "zombies" at the call center will just result in yet another "truck roll" (where Comcast comes to your house and says everything is fine.)  More Â»

—>908-717-3115 is the number for the NJ Verizon Escalation Hotline. This is the number they're giving out to Verizon customers in NJ who signed up for FiOs and are still waiting for their free LCD TVs. Leave your name and number and they'll call you back.  More Â»

—>866-673-9561 is the number to reach Verizon Wireless executive customer service on the West Coast. Only use it when normal routes of customer service have repeatedly failed, be nice, be able to condense your story in about 2 sentences, and don't forget these tips for dealing with executive customer service.  More Â»

—>Reader Michael is having a rough time with the iPhone. He says that two out of three of the iPhones purchased by his family were defective, and the third one wouldn't receive calls. Weirdly, this story has a happy ending, because Michael found some contact information on Consumerist that got his problem solved in 5 minutes.  More Â»

—>Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently.  More Â»

—>After we posted about a reader's frustrated attempts to buy Adobe's Dreamweaver, Adobe sent us an email, which we passed along to the reader. Over the weekend, she wrote in and said Adobe helped her solve her problems.  More Â»

—>If you're trying to get through to Washington Mutual and regular customer service isn't helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It's a good idea to read this post on dealing with executive customer service first. The info really works, read this lady's story about how contacting WaMu executive customer service saved her house from foreclosure.  More Â»

—>Got a Chase credit card? Check your bill to see if the due date shrunk. For the past ten months, the due date on reader NDphoxylady's four Chase credit card due date was the fifteenth. Then, without warning or notice, it became the tenth. NDphoxylady only noticed when she was charged a $39 late fee and a $20 finance charge. When she complained to Chase, they told her that simply changing the due date on the bill was adequate notice. Nu-uh  More Â»

—>Two phone numbers for reaching American Airlines Executive Customer Service when normal customer service fails.  More Â»

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—>Here is a phone number and email address for reaching Lowe's executive customer service:  More Â»

—>203-351-2221 connects you directly to Time Warner Cable's executive customer care division. Jeff Simmermon, Time Warner's Digital Communications Director, sent this number to us himself. What a good example for other companies to emulate!  More Â»

—>Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank account or credit card without permission, or just the simple impenetrable, rude, and useless customer service can surely appreciate this list. There's contact info for executive relations, high executives, practically every department, and more, both US and international. The information comes courtesy of Screw-Paypal.com, a site started by a man who says Paypal wrongfully denied access to his funds for four years. I guess that's how long it takes to track down every single piece of Paypal contact info. He got his money back eventually, and you can too, with the email addresses and phone numbers inside...  More Â»

—>Here is a new number to reach T-mobile Executive Customer Service:  More Â»

—>Greyhound ditched reader Austin at a Philadelphia rest stop on the way from Chicago to New York. During the previous stops, the driver clearly announced that the bus was about to depart. This apparently wasn't necessary in Philadelphia, even though Greyhound ordered off all the passengers so the bus could be cleaned and refueled. After thirty minutes, Austin quickly dashed into the bathroom. When he returned, the bus had disappeared with his bag. Now, Greyhound's executive office is refusing to talk to Austin, or provide any compensation for his missing bag.  More Â»

Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual  More Â»

—>Here are a several direct lines for Verizon Wireless executive customer service reps, good for when lower level customer service reps and their supervisors fail you. These are the folks imbued with godly powers to fix customer service problems at all levels. It's like playing Super Mario Brothers using Game Shark.  More Â»

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—>Here's the contact info for the CEOs of major Chase divisions:  More Â»

—>Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing "community service." No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest's generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it's still possible to extract favors from airlines, if you know which levers to push...  More Â»

—>Meet Doug Steenland, CEO of Northwest airlines. He and his fellow executives can help fix problems left unresolved by tree-bound call center sloths. Here's how to reach Northwest's executive management team...  More Â»

—>What makes the next story about reader Pavel trying to get satisfaction from Chase executive customer service so interesting is that Pavel himself is Executive Assistant to the President of his company. He knows how executive customer service is supposed to work. As he puts in, he has the ability to "walk on water" within in his company. Which makes his experience with Chase, where they closed his account for having a zero-balance for less than a week, and then held his money hostage, all the more frustrating...  More Â»

—>If you have a problem that regular customer service hasn't been able to solve, give this gal working in the Chase Bank executive customer service office a shot: 713-262-3866, Michelle Crabtree. Although, she figures in an upcoming reader complaint, and not favorably. If you have a specific credit card complaint, that info is here, and the general Chase Bank executive customer service desk is 800-242-7399.  More Â»

—>Here is another phone number to reach the Verizon Wireless executive customer service desk: 845-365-7700. If that number doesn't work, here are some others to try.  More Â»

—>  More Â»

—>Here is a new number for reaching the Verizon Wireless Executive offices: 908-306-6750. They picked up right away for us. 910-794-6232 for Lisa Bennett, Executive Customer Relations, still works, as does a general executive office inline, 910-794-6200. Use the info in this post to guide your contact through the process of dealing with executive customer relations.  More Â»

—>Reader Hayden had to email the CEO of Sirius radio just to get them to ship him some replacement adhesive backing for his car radio. Every homebrewed solution he tried couldn't get his Sirius radio to stick to his dashboard. When he called Sirius, he got bounced around between disconnections, robots, people who couldn't speak English, a guy who insisted Sirius didn't have stock any replacement tape. So Hayden kicked it straight to the man at the top with a nice cogent complaint letter, cc'd to us, various Sirius execs, the BBB, the Georgia Governor's Office of Consumer Affairs, and some popular gadget blogs. Apparently that's what it takes to get some replacement tape. His complaint letter, inside...  More Â»

—>If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:  More Â»

—>Unlike other companies, Sears seems a fortress of indifference; our readers, even after arming themselves with our standard escalation kit, dash themselves against their facade like a spray across the face of a giant stone statue of Stalin that for some reason had found itself in the ocean. One reader says he's been able to get traction out of calling the Sears Public Relations department: 847-286-8371. " I have used this number before and things have worked out pretty well," he writes. It's worth a shot, especially if we're talking about $1070 they're refusing to refund for a TV they never delivered.  More Â»

I'm just getting situated here and it's amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It's really not fair, so, to counteract that and the negative stories Consumerist posted, here's the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.  More Â»

—>Email addresses for reaching 5 executives at United Healthcare insurance company:  More Â»

—>The email address for Chairman, President & CEO of NICOR Gas Company, Russ Strobel, is rstrobel@nicor.com.  More Â»

—>Cellphone provider Helio's business line is 310-445-7000. Press 4 to reach the company directory and then you can pull up all sorts of people, like the executives found on this page. Good for when Helio's underwhelming and outsourced customer service droids fail.  More Â»

—>Some email address formats for Enterprise car rentals:  More Â»

—>Here is a story that first came to our attention a few months ago, but that we haven't posted because it just keeps getting worse. Reader Chuck emailed us in January to let us know that his Executive Email Carpet Bomb failed to penetrate the mustachioed walls of DirecTV's headquarters. Which is surprising, considering DirecTV let Chuck's dog escape, signed him up for a service agreement without telling him, refused to provide proof of the agreement to Chuck or his credit card company, and billed Chuck for the amount he recovered after a chargeback. Full story, and an opportunity to leave mustache jokes in the comments, inside.  More Â»

—>Here are working email addresses for the Sprint board of directors. Should the special phone line Sprint set up for Consumerist readers (703-433-4401) somehow fail to work out or someday cease working, these represent yet a higher level to which you could escalate a long-standing complaint. We hear you can also use these addresses to submit hostile takeover bids.  More Â»

—>800-622-2296 is the number for the Office of the President at Pitney Bowes, makers of fine mail processing equipment. One reader had a persistent problem with his meter and that was the number to which they eventually escalated him.  More Â»

—>Talyor was able to leave his Verizon contract without paying an early termination fee by launching an executive email carpet bomb loaded with a polite email. In it, he says that customer service reps have refused to transfer him to a supervisor and now he needs some help. In the ensuing email exchange with the executive customer service rep who helps him, he tells her how he wants to leave because of the raise in text message rates. Frequent readers of The Consumerist will remember that when a cellphone company raises its text message rates, it's a material change to the contract, meaning that the original contract is void and the other party can walk away from the contract without penalty. Taylor wins because he's polite, professional, persistent, and acts like he's conducting a business transactions, which is exactly what he's doing. Read his blow by blow exchange, inside...  More Â»

—>One of the stumbling blocks when launching an EECB is figuring out the company email address format. There is actually a very easy way to do this. Just use wildcards in Google. What are those? We'll tell ya, inside...  More Â»

—>Some cellphone problems are like a nagging itch in the middle of your back you can't reach, if and Tier-1 customer service can't either, some of the five Verizon Wireless muckety-mucks after the jump might be able to help you scratch it if you call or email them.  More Â»

—>Got an intractable Washington Mutual issue that regular customer service can't solve? Try kicking it up to some of these bigwigs:  More Â»

—>if you have a Verizon landline issue that has been escalated to management but you're still not getting a satisfactory answer, you may want to try kicking it up to the CEO or his close cadre of immediate minions. Maybe you can ask them where your f***ing "Free LCD TV" is.  More Â»

—>Last week we told you about Rob who never got a $1400 wire transfer when he was a Netbank customer, and then after ING acquired the bank when it failed, their customer service never fixed the transfer despite 8-months of calls assurances. We gave Rob the phone number for ING executive customer service (302-255-3005) and now he happily reports:

Within a few hours of my initial contact, Laura got back to me via phone to let me know exactly what happened. It appears that the initial wire transfer paperwork was filled out incorrectly by the sender and the money hadn't ever made it to Netbank or Ing Direct but only got to American Express Bank (who as acting as an intermediary in this transfer.) I contacted American Express Bank and in a few minutes they were able to confirm that the wire was incorrectly setup and the funds had been returned to the sending back on August 10th...

—>The CEO of Uhaul gave out his cellphone number last night on an episode of Inside Edition, inviting consumers to call with complaints or questions. Joe Shoen explained saying, "People can't get this organization to behave, I can." That number is 602-390-6525.  More Â»

—>The email address for the CEO of Home Depot is Frank_Blake@homedepot.com. The corporate email address format for Home Depot generally follows the format firstname_lastname@homedepot.com. Good for when you've tried the basic customer service lines but you still find your home improvement customer service needs improving.  More Â»

—>Rob writes:

I was the recipient of an international wire transfer into my Netbank Checking Account for $1000 EUR (about $1400 US) on 2007-08-08. After I noticed the amount didn't post to my account, I contacted Netbank and the sending bank in Spain. The sending bank generated a multi-page "proof of transfer" document and indicated the money had been transfered. Netbank never got back to me. This began the 7 month nightmare of dealing with an inattentive bank in the middle of it's being seized by the FDIC that continues to this day.

—>A former Sports Authority manager came forward to explain why their coupons are so damn useless. According to our tipster, "the coupons are always a sham," but apparently, gift cards worth less than $10 can be redeemed for cash. Read his other nuggets of knowledge along with zesty executive customer service contact information, after the jump.   More Â»

—>John writes:

Had a problem with my Mom's Medicare Part D Prescription Drug plan with Humana. Their mail order pharmacy (RightSource) advertises a two-week turnaround from date of sending-in an order to receipt of medications. However after three weeks, RightSource had not acknowledged receipt of the order. A RightSource phone rep said the logging-in of orders was being delayed by two to three weeks due to heavy volume. This delay — in the case of meds for a 93 year-old lady — was unacceptable.

—>If you have a problem with your XBOX and you want it heard by senior executives, here are some dudes to blast it to:  More Â»

—>After an unhappy Comcast emailed his complaint to the CEO and we posted the letter here (see "Repeated Comcast Outages Nearly Cost Reader His Job"), Comcast refunded him $121 in installation and other fees, in addition to the $263 it had already refunded. "Not worth all the trouble my wife and I endured," our reader writes, "but I have to give Comcast credit for trying to make it right."  More Â»

—>Meet Tony Tyler, CEO of Cathay Pacific. Reader Jeff sent him an email after Cathay Pacific lost his reservation for a window seat on his flight to Australia and then served him a half-frozen kosher meal. Jeff wanted an upgrade to business class for his return trip, or a refund. Cathay Pacific's customer service representatives were unwilling to provide either, but then Mr. Tyler intervened.  More Â»

—>Colby writes:

I moved this past month to a new apartment in the same building — when I was setting up the account transfer, the representative uncovered that I had been misbilled for nearly 2 years for service on a 3rd, non-existent, television. It wasn't clear due to the billing information, and I was instantly promised a credit for $170.20 that was calculated by the rep and his supervisor. As a loyal consumerist reader, I got all their extensions and representantive ID's — just in case. After the move, I received a bill and there was no credit. I called, and was informed my credit was denied due to a 'disclaimer' that would allow them to only go back for 3 months with a credit. They didn't care what I had been promised, nor did they care what another rep and their supervisor had noted on my account.

—>Ethan writes:

I purchased a laptop through my company in 2005. The laptop I bought was the Dell XPS (Gen2). I had several issues with the DVD burner right off the bat. Within months Dell was replacing my 6800 Ultra laptop video board due to video artifacts. This happened again and more parts were replaced. In Late 2006 Dell swapped my Gen2 system for a M1710. In my book, both the customer service and the quality hit the fan. They sent me a laptop with less memory and poor video.   More Â»

—>Jon writes:

I was one of the first to get an Xbox 360 when they came out, paying way more than I should have. I had problems with the console right out of the box and after weeks of haggling with their normal customer service department, I was contacted by their escalation department. Within a week, my problems were solved and they sent me a bunch of free stuff (games & controllers). Fast forward two years, and I'm having the same problem. I emailed both Bill Gates and Kathleen Hogan(Corporate Vice President, Worldwide Customer Service, Support and Customer and Partner Experience) yesterday...

—>After we posted SM's battle with Comcast to stop fraudulently billing her for over a year, , Comcast took notice and asked to get in touch with SM. We played matchmaker and now Comcast reports that the problem is solved. The account is cleared and CMI has been notified to stop trying to collect on it. Inside is the letter they are sending to SM. Hooray, problem solved. Comcast's billing system, however, remains a mess. Hopefully CMI won't still try to collect, for CMI's sake. Otherwise SM will now really have a very good basis for making quick and easy cash by suing them in small claims court for violations of the Fair Debt Collection Practices Act.  More Â»

—>Customer.relations@officedepot.com, an internal source says, is a good email contact for reaching Office Depot executive customer service, those cool cats who can solve tricky customer service issues when the lower level people fail. "Office Depot calls it customer relations," our tipster tells us, "and I'll be the first one to tell you that we cave easily."  More Â»

—>Here are email addresses you can use to launch an EECB (executive email carpet bomb) against ACS, a student lending company that's a subsidiary of PNC bank.   More Â»

—>This classic article on the art of "turboing," escalating your problem to the executive's office, has some great advice about what to say when you get there. Here's a line Rob Levandowski, himself a former Tier 2 XEROX customer service rep, uses to get his foot in the door once he reaches the CEO's secretary:  More Â»

—>If you're having an intractable problem with your Verizon telephone, internet, or FiOS TV, that calls to regular customer service can't solve, here is one cat you can call. Remember to state your case clearly, calmly, and succinctly. This is not the place for histrionics or epic sagas, just let 'em know what they need to fix.  More Â»

—>ExecutiveResponse@T-Mobile.com is the email address for Tmobile's team of high-echelon customer service specialists. One of our readers was able to use this email address to get Tmobile to give her a rebate she felt the cellphone company had unfairly denied.  More Â»

—>If calling the regular Equifax "customer service" (cough, cough) line at 866-640-2273 doesn't work for you, customer.care@equifax.com is an email address you can use to try to resolve problems with your Equifax credit report. Equifax really doesn't give a damn about you because you're not its customer, banks and lenders are, but a reader says that he was able to use this email address to get an Extended Fraud Alert that he didn't put on taken off his account. You can also try 404-885-8000, which is a direct line into their Atlanta corporate headquarters.  More Â»

—>215-640-8960 is the number to reach the Comcast executive offices.  More Â»

—>The Blogger free blogging system is owned by Google and they usually like their customers to talk to robots, but if you have an extreme issue, like all of a sudden your blogs were deleted (this has happened to at least a couple Consumerist readers), here are some executive honchos you can talk to get you fixed up:  More Â»

—>Sprint has told Jon that he owes over $2,500 in broken phones that he says he returned but they don't seem to have a record of. His tale is long and twisted, and seems to be the first reported failure of the Sprint executive customer service line we've received. In fact, his account sounds so messed up that probably the best thing to do is shut it down and switch providers. Just another drop in the churn bucket. Jon writes:  More Â»

—>910-794-6232 - Lisa Bennett, Executive Customer Relations  More Â»

—>Krystl and Sprint tell us that the cellphone provider has seen the error of its ways and decided that Krystl no longer owes them over fourteen thousand dollars:"They dropped all the charges and had told me that the person who had initially signed me up for sprint was supposed to put me on the new EVDO technology system at which they didn't."  More Â»

—>Reader Rob tells us that the CSRs manning the Sprint Consumerist Hotline get the same runaround you do when they try to talk to other departments of their own company.  More Â»

Reader gets $200 refunded, a rate cut on her home equity line of credit, and a personal apology after using some of the Bank of America email addresses we posted. [Pamela Kruger]  More Â»

—>877-369-6512 is the number for the US Airways Executive Office.  More Â»

—>We asked if anyone had executive contact information for Walmart, and boy did you deliver! Project Walmart Freedom lists 742 numbers from Walmart's corporate directory, and toll-free numbers for 83 Walmart divisions. We were also able to liberate the direct number for Walmart Vice Chairman John Menzer.  More Â»

—> A reader asks us, "I was wondering how I can contact WalMart Executive customer service. I am facing a return issue and have been completely unsuccessful with in store customer service, over the phone 1-800-WALMART, or the online submittal form." Sorry, Arin, the only other number we've been able to locate is the generic corporate offices number in Bentonville, Arkansas: 479-273-4000. The company also has executive offices in Times Square, New York, at 1372 Broadway—but no public contact information for that address. If anyone has anything, please send it in or post it, kthx.  More Â»

—>A Consumerist reader reports his success with escaping Sprint without paying an early termination fee by calling the Sprint Consumerist Executive Help Line (703-433-4401), who were the only people who didn't give him a line of bull when he called. He argued that the new fees Sprints was imposing were a material change of contract (see "Sprint Mails Customers A "Get Out Of Sprint Free" Card") and thus voided his agreement so he could now switch carriers and port his number without penalty.   More Â»

—>A former Bank of America employee provides these email addresses and says they're the people to complain to about getting fee'd to death (or any other customer service related issue you want to escalate).  More Â»

—> Last weekend, T-Mobile users who sent SMS updates to their Twitter feeds found that their messages were being blocked. Naturally, tempers flared. Many customers contacted T-Mobile to complain about the problem, but T-Mobile had no answer for the sudden blockage. (It turns out it was a technical glitch on Twitter's end.) What's interesting is that T-Mobile's Executive Customer Relations rep responded to one user's complaints with a hardcore reminder that when it comes to customer rights, his pretty much begin and end with being required to pay his bill on time. Nice PR work there, T-Mobile.

My name is Marianne Maestas and I am with the Executive Customer Relations department of T-Mobile. I am contacting you on behalf of Mr. Robert Dotson in regards to the email that you sent him yesterday evening.  More Â»

—>If you've exhausted the normal routes of solving your problems with Dell, try sending an email to Customer_advocate@dell.com.  More Â»

—>If regular Tmobile customer service fails ya, you could always try faxing their executive resolution team. It might do you as much good as faxing the local Chinese store, but hey, it pays to dream.  More Â»

—>Here are the email addresses for seven UPS executives..  More Â»

—>Mitch writes:

There are several types of people out there, but I'm the kind of person who believes people should stick with what they say. Circuit City offered a Sharp 46" Aquos on Black Friday this year, but they weren't about to let me have it easily. Now, having done Black Friday in the past I knew I would be in for a fight to get my TV, but what I had to go through was just ridiculous.  More Â»

Should you ever have need to send email to a a bunch of people there, the format for Borders Group, which owns all the Borders iterations, Waldenbooks, Schulers Books, and Books Etc, is firstinitinalfirstsevenoflastname@bordersgroupinc.com.  More Â»

—>Vonage has a handy web form which forwards all issues to their Executive Response Team. A reader says he submitted his issue and he got a callback and resolution within 3 hours. "A 3 hour turn around isn't bad at all," he writes, "considering I'd already wasted 2-3 hours on the regular phone support over the past 3 days."  More Â»

—>After her story appeared on The Consumerist, Allison is no longer being defrauded and threatened to be sent to collections by Comcast to pay for service she never ordered. A rep in the Comcast executive office contacted us, we put them together and the problem got solved.   More Â»

—>Reader Alison is enjoying her Sunday morning even though Overstock.com failed to send her the shipping label she needs to return a defective DVD player. At 10 a.m., she launched the feared Executive Email Carpet Bomb at twelve Overstock executives. Shortly before 1 p.m., CEO Patrick Byrne personally responded. Read her story, after the jump.  More Â»

Travel troubleshooter Chris Elliot published contact info for five top Skybus executives. Skybus is the new zero frills super cheap airline. One of the ways they save money is by having no phone numbers for customers to call. They want you to just send an email. But by the emails that Elliot is getting, it looks like Skybus isn't even reading those. We'd be happy to loan out one of our email interns if they're short of manpower. Barring that, the contact info can help you send you Skybus complaint to a real human being.  More Â»

—>If you have a problem with Comcast, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Comcast...  More Â»

—>"I woke up this morning particularly frustrated and decided today was the day I was chaining myself to the local t-mobile counter. You know they make you feel like you could be capable of these things. I thought if I wore my best shoes and handbag, people would know I wasn't crazy :). Deciding against this course of action after about 3 coffee's, I searched on the internet. After about 30 minutes, I found your article."  More Â»

—>If you have a problem with Circuit City, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Circuit City.  More Â»

Customer forces Comcast to upgrade his connection speed to the advertised speed. [Something better to do]  More Â»

Eric and Sarah write:

Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:  More Â»

—> We've posted recently about how to fight back when a business screws you over, and we've posted a lot of executive contact info over the years. Now we're packaging the two together into one big mega-post of usefulness: a one-stop-stop for figuring out what you need to do to start a customer complaint, or how to escalate a stalled one so that it can be resolved.  More Â»

—>In this latest edition of Executive Customer Service cures all that ails you, reader Jeremy was able to keep his Discover Card APR from rising by escalating to the top of the customer service ziggurat. However, he doesn't realize that he shouldn't be so happy about keeping an 18.24% APR. We let him in on the secret...  More Â»

—>So you've exhausted the normal customer service routes and want to shoot your complaint to the top, but you don't know how to reach that CEO or executive. Our resident contact info bloodhound, Dyan Flores, put together the tools and tricks she uses to sniff out executive customer service information.  More Â»

—>Executive customer service is a firewall team that keeps your complaints from disturbing busy executives' golf games. Often , they do this by actually solving your problems, possessing superhuman powers to command all parts of the company to action, from billing to technical. If regular customer service channels fail, here's how to reach some of them at the companies we've gathered the information for so far.  More Â»

—>Satisfied consumers have banded together over at the Sawmill Creek woodworker's forums to praise Lee Valley's excellent customer service. One poster, Graham, received an unexpected refund after purchasing a Kreg bandsaw fence. Lee Valley issued the unsolicited refund after cutting the fence's price in their latest catalog. Graham posted:  More Â»

—>Paypal is not known for being friendly or easy to reach, so we'll help you out with a whole bunch of unpublished internal phone numbers. Tons of people trying to scam them probably turned them off the whole friendly customer service bit , but why should us regular customers be subjected to the same treatment as a 419 scammer?  More Â»

—>Here's another good reason to know how to exploit the executive customer service system for your cellphone company: so you can give them to the cops. If your cellphone is stolen and you try to request call records to help you track down the thieves, making a request through grunt-level customer service can take two to six weeks. By then, the trail is probably pretty cold. But if law enforcement gets your request in to the right level, Sprint says they can turn it around within a "few hours."  More Â»

—>DM reports that he was able to get Wells Fargo to reverse all his overdrafts... because his dad has a big Wells Fargo account and was able to call up some company Vice President. Ahem. Three cheers for the power of escalating issues outside of the customer service line, we suppose.  More Â»

Commenter Stinkycat pointed out a very useful tactic for when you are dealing with executive customer service. As in, when you call the office of CEO or VP so and so and are trying to massage a solution out of the company.

b. speak to the assistant as if you were representing yourself in a third party business transaction not as if you are the one who was actually slighted.

—>When a company refuses to unscrew you, usually as a matter of "policy," it sometimes takes a little extra to get them to see why they're wrong.   More Â»

—>Here are the company contacts, phone numbers, and email addresses for the division directors of Time Warner Cable, San Diego division. If you're a TWC subscriber in that area with a problem and not getting any traction through regular customer service, one of these people should be able to help you.   More Â»

—>The current email address for Aylwin B. Lewis, President & Chief Executive Officer of Sears, is alewis1@searshc.com.   More Â»

—>

A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we'd be able to wrangle something out of it. Standard customer service would replace the couch, right?

—>For some consumers, it seems IKEA wants them to also build their own customer service. But hex wrenches can't effect a warranty repair. If calling the general customer service number doesn't help you out, these methods may help you lob your issue into their laps.  More Â»

—>The corporate email address for Amtrak appears to lastnamefirstletteroffirstname@amtrak.com.  More Â»

—>Wow. Here's contact info for 100 cable company executives.  More Â»

—>Looks like we got our hands on a big ol' list of Comcast contacts for every single regional division. Names and numbers listed under "Sched Install," "Complete Install," "Reschedule Install," "Billing Adjustments," "Escalation Contact," and "Retention "save" disco's" would seem to be of particular interest to consumers trying to escalate issues through the notoriously unresponsive and uncaring cable company.   More Â»

—>Wachovia calls them the "Corporate Service Solutions Team," but it's the same as any other members of executive customer service team; high-ranking customer service employees equipped with superhuman powers to address problems and complaints no matter what their origination or how deeply rooted their cause.  More Â»

A reader reports that BaldanzaB@spiritair.com could be Spirit Air CEO Ben Baldanza's new email address for callously responding to consumer complaints, seeing as the top management seem to have changed their email addresses after their dirty email laundry got posted. UPDATE: Within 3 hours of this post, now this new email is bouncing. At least Spirit Air knows how to do one thing right: duck customer complaints.  More Â»

—>Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you've got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good.  More Â»

—>This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:

Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny.

—>Even MORE numbers for reaching Chase Credit Card Executive Customer Service peeps:  More Â»

—>Giant corporation ignoring your repeated and valid pleas? After exhausting traditional methods of complaint resolution, including, but not limited to, at least calling at least once and escalating to a supervisor, try "Faxing For Dollars," another get-em-by-the-balls technique described by Ron Burley in his book, Unscrewed: The Consumer's Guide To Getting What You Paid For.  More Â»

—>Roger's bank messed up and his Verizon bill didn't get paid, resulting in his account being shut off for non-payment. While the phone and internet were back on almost immediately, Roger toiled fruitlessly trying to get the TV service turned back on, finally writing to Consumerist in frustration.   More Â»

—>Call 703-720-2500. Ask to be connected to the executive customer service team. Be prepared to describe the nature of your call.  More Â»

—>"I'm not quite sure how my almost-septuagenarian, fastidious, wheelchair-bound, Social Security Disability-stipend mother did it, but she forgot to list a large utilities check in her register and managed to spend over $400 that she didn't have. For a total of TWENTY overdraft and NSF charges (at $32 a charge). Between the overdrafts, the unpaid checks (and the bounce fees on the payee side of the equation), she's managed to tally up more than $1800 in unforeseen debt in the last two weeks. She only gets about $1000 a month, and her last check was deposited before we knew how much trouble she was in, paying this emergency debt down to about $-330 in her checking account and $500 in outstanding bounced checks and fees, and leaving her no money for utilities and no friends or relatives to beg for help from..."  More Â»

—>American Airlines thinks the solution to their customer service woes is a web form that limits submissions to 1,500 characters. Each submission gets a tracking number, which American Airlines executives mistake for a resolution. From the Star-Telegram:  More Â»

—>Travler's friend site Elliot.org has these great customer service "cheat sheets" to help you if you have a dispute with your airline. CEO contact info, how to hack their phone trees, email addresses, phone numbers, mailing addresses, it's all there.  More Â»

Updated old Reach TransUnion Executive Customer Service post with new information: Cindy Hennessey, assistant to David Wolff, VP of Consumer Service. (312) 985-2000, press 2, dial extension 3802  More Â»

—>A reader asks,   More Â»

—>Terry got overcharged for his U-Haul rental but by using three of the most basic tools in the consumerist toolkit, persistence, politeness, and escalation, he was able to get the amount refunded (plus an executive assistant contact number and name to boot).  More Â»

I went looking on Motorola's website for a corporate office phone number without any luck, until Meghann pointed me to the company's Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander's office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.   More Â»

—>

To Whom It May Concern:  More Â»

—>Ahh, the pleasures of emailing Steve Jobs. Once again a reader writes in to tell us that after a warranty repair was denied, emailing Steve Jobs resulted in, uh, undenial. Undenial is not a word, but it is what happens when you email Steve Jobs.  More Â»

A few months ago, a couple of friends and I took a 7-night cruise on Royal Caribbean. It ended up being a horrible cruise (in our opinion and many other cruisers). Since then, I have attempted to write to the CEO of Royal Caribbean (RCCL), a couple of higher up SVP's, and finally the Better Business Bureau. To make a long story short... they only gave us $20 credit/person, which was to cover the lunch we had to buy since the ship was severely delayed. I don't even consider that any type of compensation, since we would have received lunch on the ship had we boarded on time (and not had to buy lunch on land for the $20). RCCL made no other attempt at any compensation at all, even though I shelled out nearly $3000 for the cruise-fare alone. My (somewhat long) email to the executive staff @ RCCL...

—>Poor Tinky. All he wanted was for Blockbuster to send him volume two of the Japanese anime Fushingi Yuugi. He ordered the DVD three times, but Blockbuster will only send a Chinese bootleg of Tenchi in Tokyo.

Each time, it's been marked in the queue as the wrong disc and sent back. The second time, I sent an email and received a generic response. Today, the third time we've received the same wrong disc, I placed notes on the disc's sleeve and the disc itself, hoping that will get someone's attention [not likely!].

—>We posted about how Ian started blogging his quest to get Sears to make up for delivering the wrong dryer, repeatedly. Now, the executive customer service types are ignoring his requests for a refund, despite their promises to do so in full. Ian has vowed to take Sears to small claims court-the last recourse for aggrieved customers.  More Â»

—>

I've been a Consumerist reader going on a year now. I haven't missed an article. Reading my Consumerist RSS feed is a standard part of my daily routine. Come to think of it, maybe I have a problem. Ha ha ha  More Â»

—>According to a tale, possibly apocryphal, we picked up while visiting Charlotte, Bank of America's home base, BoA CEO Ken Lewis was once standing behind some customers having trouble with a malfunctioning BoA ATM.   More Â»

—>It's not a direct line, but you'll get to the admin secretary closest to Steve Ballmer. If you have a longstanding Microsoft issue that multiple trips to the MS customer service line haven't solved, try pitching her your problems.  More Â»

—>Geek Squad CEO Robert Stephens just emailed us:  More Â»

Executive customer service is a firewall team that keeps your complaints from disturbing busy executives golf games. Very often, they do this by actually solving your problems, possessing superhuman powers to command all parts of the company to action, from billing to technical. Here's how to reach some of them for certain companies we've gathered the information for.  More Â»

—>If you have an issue with Key Bank that you're trying to get traction on, and you've exhausted normal customer service routes, try calling their executive relations line:  More Â»

—>Chris exchanged his messed up Blackjack with Cingular (now the new AT&T) under warranty replacement. Now Cingular (now the new AT&T) can't find the phone that he sent back and keeps trying to bill him $349.99 for it. Repeated calls to customer service are unsuccessful and provide contradictory information.   More Â»

—>Using tips from How To Launch An Executive Email Carpet Bomb, Evan got 500 Sky Miles and a $50 change fee refunded, along with a $200 travel voucher.  More Â»

—>Jane came home to find a Dish Network receiver on her roof. Jane never ordered service from Dish Network, and isn't sure why she suddenly has a satellite dish on her roof. Dish Network isn't sure, either.  More Â»

—>Here's a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let's call it the "EECB," or Executive Email Carpet Bomb...  More Â»

—>Got a Sears complaint regular customer service can't handle? Kick it to the top.  More Â»

UPDATE 8/28/07: Barry Rosenblum's direct line: 212-598-7389  More Â»

—>To send a valentine to DirecTV's CEO, Chase Carey, email chase.carey@directv.com.  More Â»

—>So if you love or hate Comcast and want to make sure the man at the top knows it, here's his contact info:  More Â»

—>This appears to be a giant list of all US airlines' CEO contact info (for instance, the phone number for US Airways corresponds with the information listed on their SEC filing) Shoot your complaints to the top of the totem pole with this information. — BEN POPKEN  More Â»

—>We have, on occasion, heard tales of people emailing Steve Jobs and magically, as if carried on the wings of angels, a new laptop appears at their door, along with 12 lbs of really good salami, a bubblegum machine, and one of those rare Star Wars posters that everyone wants. Apparently, there is a little bit of truth to the legend. Don't worry vegans, there's no salami.  More Â»

—>Yet another reader confirms that if Bank of America is hitting you with overdraft fee after overdraft fee, you can get them waived by writing a complaint letter to CEO Kenneth D. Lewis.  More Â»

—>Phil spent over a year trying to get Equifax to fix a problem with his credit report all the other bureaus had already taken care of. Phil sent countless letters to Equifax, some of which were cc'd to members of Congress. Nothing doing. Then he emailed us and we passed on contact info for Dinah Watson in Equifax executive customer service. She wasn't able to explain why Equifax couldn't resolve the problem before, but she was able to fix it.  More Â»

—>Noah took to heart our relentless pounding about how useful and easy it is to get executive customer service. Putting our advice to good use, he got some serious traction on his longstanding Sprint service problems by booting his issue to the top of the totem pole. Here's his success story:  More Â»

—>If you haven't been able to solve your TransUnion credit report problems through normal channels, you can escalate your issue to their executive customer service team. Here's the info.  More Â»

—>If you haven't been able to solve your Equifax credit report problems through normal channels, you can escalate your issue to their executive customer service team. Here's the info:  More Â»

—>Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).   More Â»

—>We want to give Robert Stephens, founder of Geek Squad, a giant hug. Squeeeeeeezeeee!   More Â»

—>Kim just wanted to buy a Samsung i730 smartphone for $199 with $100 rebate, just like Verizon advertised.   More Â»

—>If you have a burning problem, say you're stuck overseas with your credit cards stolen and no one at Washington Mutual will help you, these are the cats to contact:  More Â»

—>Jack was trying to replace the second of two defective Kate Spade handbags from Bloomingdale's.  More Â»

—>Contact information for the CEOs of major cellphone companies. You'll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings.  More Â»

I work for Dell headquarters in Round Rock, TX and would like to provide assistance. Though this circumstance is not very common, this error may have occurred when our weekly promotions are being updated and refreshed to the website. Please be assured, our online marketing team is very engaged when issues like these arise and work fast to fix the error. I appreciate the concern you have noted and will forward this information to our website team as feedback. If you have any other readers who have encountered this error and is it being incorrectly reflected on their order, please contact me directly. Send your order number to customer_advocate [at] dell [dot] com. Thanks and have a great day!  More Â»

If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department.  More Â»

William tried without success to cancel his Cingular contract without early termination fee based on the info in "Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause."  More Â»

—>If you're unable to resolve your Bloomingdale's issue by going through regular customer service, try this executive customer service info.  More Â»

—>Image courtesy Uni and her Ukulele.  More Â»

1-800-SAMSUNG not doing it for you?   More Â»

Want to bypass Sony Ericsson grunt level support? An anonymous SE rep reached out to us and provided the following:  More Â»

—>After attempting to use the, "Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause," some readers reported failure, but we've got a possible solution.   More Â»

—>UPDATE: We added case law to throw back at Cingular if they try to argue the change in arbitration agreement is not a material change.  More Â»

—>Reader Jason contacted us to share tips on how one can successfully resolve customer service issues by writing intelligent well-crafted emails to Gary Forsee, the CEO of Sprint. And, indeed, Jason's emails are a cut above the usual seething buckets of bile that come squirting into our inbox.   More Â»

Horrible/fantastic.  More Â»

—>Having trouble getting your Bell Canada customer service problems resolved? Here's the contact info for some high Bell Canada execs that will jumpstart your quest for executive customer service.  More Â»

—>So you've got some intractable issue with United Airlines. You've called several times and spoken to supervisors, written letters, and you're not getting anyway. It might be time to kick your issue up to executive customer service, a team of ninja specialists possessing superhuman complaint resolution powers. Here's a guy to talk to:  More Â»

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—>Don MacAskill (pictured) is sitting in an unfinished $130,000 kitchen with two prematurely born babies. Home Depot said the kitchen would be done 9 months ago by Owens Corning HOMExperts . The home improvement store assured him that, "being a large corporation, they would have lots of control and organization around the project, and the contractors would be incentivized to finish the job quickly and thoroughly."  More Â»

It only took them five days, but somehow it got through to Verizon that they were wrong. They issued George an official apology letter and promised to teach their reps the difference between dollars and cents.  More Â»

—>Jorge writes in about trying to get Time Warner Cable to not charge him for service he already canceled.   More Â»

If you need traction on a thorny Amazon.com customer service issue, and you feel regular customer service isn't cutting it, you can reach their executive customer service team by email, at ecr@amazon.com.   More Â»

Reader Miss_smartypants bought a new PEBL cellphone from T-mobile, free after $50 rebate. After she sent in the rebate forms, she saw a notice on T-mobile's site for the phone free, straight up, with no rebate business. She called to request a pricematch so she wouldn't have to wait for the rebate.   More Â»

Calling a big scary company and getting executive customer can be daunting for the novice, so we wanted to show you how easy it is.  More Â»

—>Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier.  More Â»

—>If you would like to reach the head of Verizon and tell him what an awesome company he has, here's his corporate contact info.  More Â»

—>Today is a bank holiday for the Gawker Media Network but that doesn't mean that the fickle wheel of commerce stops keep spinning round. Here's some updates on consumer's stories we reported on last week.  More Â»

—>Dan Edelman gives us an exciting update on the mysterious, TWC tech that visited his house two days ago, without notice and for no apparent reason.  More Â»

—>Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn't asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left.  More Â»

A self-identifying Time Warner Cable Level 3 rep calls bunk on our story, HOWTO: Get Actual Customer Support From Time Warner Cable.   More Â»

You don't mess with a man's football.  More Â»

After three months without internet and numerous failed calls to Time Warner Customer support, Mike happened to overhear a rep mention the term "L3."   More Â»

—>Using tips gleaned from our posts on reaching executive customer support, reader Ben tried to rectify a muggled United voucher. When they were issued, the gate rep said they were valid for Canada. Months later when he tried to use them to fly to Toronto, the ticket agent said there was no way the voucher was good for destinations outside the US.  More Â»

If you have a difficulty with Circuit City and can't find resolution through the normal route, you may appreciate this list of contacts.  More Â»

—>Inspired to by Mike D's Vonage story, Austin writes in a hot tip for all of looking to pole vault low-level CSR and reach the Valhalla of customer service.  More Â»