Vincent Ferrari

Not Canceling The Account Costs AOL $3 Million

AOL has avoided what was certain to be an entertaining court battle by settling with 48 states and the District of Colombia over allegations that it made it, uh, difficult to cancel for the many customers who were fleeing to broadband. More »

8:38 PM on Wed Jul 11 2007
By Meg Marco
5,426 views, 21 comments

vincent ferrari

Happy Birthday To Cancel The Account!

Tomorrow is the one-year anniversary of Vincent Ferrari's famous "Cancel The Account" recording of his attempt to cancel AOL. More »

7:00 PM on Tue Jun 12 2007
By Ben Popken
2,433 views, 13 comments

aol

AOL Already Planning To Go Free Well Before Vincent Ferrari Came Along

This gut-spilling from a former AOL employee helps confirm what we suspected all along: While it definitely spurred them to action, AOL already had the plan to switch over to a free, browser-based, ad supported system well in hand before Vincent's call blew up. More »

8:53 PM on Thu Apr 19 2007
By Ben Popken
2,278 views, 2 comments

Latest by SpyMaster: Hmmmmmmmm...did anyone think the big change at AOL was actually caused by that phone call???? Really??????? Come on...they more »

aol

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »

7:52 PM on Thu Apr 19 2007
By Ben Popken
4,690 views, 39 comments

aol

Ex-AOL Employee Releases "F*** AOL" Rap Song

A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it's mad funny. It uses a sample of Vincent Ferrari saying "cancel the account." More »

5:18 PM on Wed Feb 14 2007
By Ben Popken
849 views, 14 comments

broadway photo

Broadway Photo's Sheisty-Looking Business Addresses

Broadway Photo is a New York area camera cabal infamous for ripping customers off. First they lure in people with camera kits below market value. Then they try to upsell customers on all sorts of accessories and try to make them believe their gear won't work without it. People have experienced unauthorized charges and report being verbally abused when they try to dispute the charges. More »

4:25 PM on Thu Jan 25 2007
By Ben Popken
11,589 views, 35 comments

Latest by oncebittwiceshy: I've had a similar problem with a different New York camera vendor. (not Broadway Photo though unless it's just another more »

psas

Welcome New York Times Readers

Salutations. Here's the Top 10 Biggest Business Debacles 2006 mentioned in, "The Lazy Top 10 Anything." More »

clips

FedEX Loses Vincent Ferrari's Package

FedEx has no idea where Vincent Ferrari's package is. More »

top 10

Top 10 Biggest Business Debacles 2006

Welcome, New York Times readers. Here's a bit of an intro to The Consumerist, if you're curious and want to learn more. More »

1:07 PM on Mon Dec 18 2006
By Ben Popken
1,521 views, 5 comments

complaints

Florida Sues AOL And Wins

The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State's Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations. More »

5:53 PM on Tue Dec 12 2006
By Ben Popken
425 views, 6 comments

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