Consumerist

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Time to Human

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time to human

Time to Human: Play With Our Numbers

We spent the last three weeks calling up cell phone, airline and bank call centers and seeing how long it took them to pick up. Rather than pretend we're took stats in college, we're posting the raw data here. It's up to you to crunch the numbers, make pretty graphs and figure out what it all means. More »

1:02 PM on Thu Apr 27 2006
By popkin
195 views, Comment

time to human

Time to Human, Banks, Day 5

Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results. More »

2:03 PM on Fri Apr 21 2006
By popkin
656 views, 2 comments

Time to Human, Banks, Day 4 Today's results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring. Apparently at Citibank, 420 is a bank holiday... MORE »

1 comment

time to human

Time to Human, Banks, Day 3

The results of today's benchmark test to see how long it takes banks' live humans to pick up the phone. More »

2:36 PM on Wed Apr 19 2006
By popkin
366 views, Comment

time to human

Time to Human, Banks, Day 2

In a stunning upset, Commerce Bank moved to first place and US Bank, yesterday's champion, staggered and fell behind. MBNA, while shaving off about four minutes time from yesterday, still finished amongst the laggards. Impressive gains for Washington Mutual as well. More »

1:18 PM on Tue Apr 18 2006
By popkin
245 views, Comment

time to human

AirTran Wins, Midwest Loses in Fastest Telephone Customer Service

Here's the results of our week-long investigation into how fast it took airlines to pick up the phone. More »

7:03 PM on Mon Apr 17 2006
By popkin
655 views, 4 comments

time to human

Time to Human, Banks, Day 1

We'll be calling up the banks this week to see who's the quickest at having a human pick up the phone. More »

2:34 PM on Mon Apr 17 2006
By popkin
305 views, 7 comments

time to human

Time to Human, Airlines, Day 5

All week we've been calling the airlines to see how long it takes their customer service reps to answer the phone. Here's today's rankings: More »

2:25 PM on Fri Apr 14 2006
By popkin
550 views, 1 comment

time to human

Time to Human, Airlines, Day 4

Midwest, while once again the loser, performed slightly better today. More »
time to human

Time to Human, Airlines, Day 3

Nothing can stop us from calling up all the airlines and comparing how fast it takes a carbon-based life form to pick up the phone. Not even the tinkly pianissimo of Midwest's hold line. We foil all the automated response system's attempts to pry out more information about an actual ticket using the short circuit shortcuts provided by GetHuman. More »

1:46 PM on Wed Apr 12 2006
By popkin
139 views, Comment