Consumerist

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Tickets

orbitz

Orbitz: Pay For Ticket We Never Sold You Or Else

Imagine a mugger holding a gun to you and saying, "I need you to pay for that gold watch I gave you last week." Confused, you say, "Uh, you never gave me a gold watch." The mugger says, "Hey buddy, pay me for that watch or else..." He cocks the hammer. Ok, that's a little melodramatic, but essentially that's what Orbitz is doing to Josh; they want him to pay for a ticket they never sold him, or else they'll send him to collections. More »

sales

Morning Deals

  • Woot: Soundcast Audiocast Wireless Audio System for $49.99
  • American Signature Furniture: Urban Living Queen Panel Bed for $299
  • Dell: Flip Video 30 Minute Camcorder for $49.99 Shipped after rebate
Highlights From Dealhack
  • Vann's: Klipsch iGroove HG iPod Speakers $100 Shipped
  • Mac Connection: Apple iMac $1099 + Free VMWare Fusion Software
  • Chefs: Labor Day Sale: Save up to 80% off Cookware, Kitchen Tools, & More
Highlights From Bargainist
  • Southwest: Fares starting at $59 one-way
  • Purina: Free bag of Purina Yesterday's News cat litter
  • Arizona Jeans: 50% off select jeans and all shoes

Airlines Have Bumped 343,000 Passengers This Year

Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments... More »

united

United Sells Family's Tickets To Someone Else, Ruins Once-In-A-Lifetime Vacation, Then Won't Admit It To Insurance Company

Even for evil airline stories, this one may shock you. How about:

  • Holding $5,000 in tickets from a family for six months, then telling them the day before that the flight has been canceled;
  • When confronted with the fact that the flight hasn't been canceled, telling the family that the reservation has been lost;
  • Finally admitting that they've bumped the family from the flight and were lying about the cancelation and the lost reservation;
  • Offering replacement seats on multiple planes and days, splitting the family up on different flights and depositing them at different islands;
  • Offering to get them there 5 days into a 7 day vacation, part of which was scheduled to spend time with a family member who was dying in a hospice in Hawaii;
  • Refusing to write a letter on the family's behalf so that they can collect their insurance payment on the house they rented but never used.
With one act of disregard, United destroyed the vacation, cost the family over $10,000 in house rental fees that they can't get back, and forced them to cancel the trip. The dying family member they didn't get to see passed away in early June.

More »

Vouchers

Delta: Sorry Your Lung Collapsed, But You Should Have Used Your Voucher Sooner

Trevor's lung collapsed last year, flummoxing his plans to travel with Delta from New York to Toronto. Delta issued a voucher and promised Trevor that it could be redeemed anytime within one year. What they didn't tell him, at any point, was that they started counting not from the date of his planned travel, or from the date he requested the refund, but from the date they issued the original ticket. More »

money

Personal Finance Roundup

8 ways to ruin your chances to retire [Bankrate] "You can stay shackled to a job until your last gasp if you follow these steps."

Sold out? No problem [CNN Money] "Here's how to score the hottest ticket in town without paying an arm and a leg."

New Rules for the Age of High Energy Prices [Yahoo Personal Finance] "Here are some rules to help you adjust to the new realities of high energy costs."

Getting Around Airlines' New Minimum-Stay Requirements [Smart Money] "Here's what fliers need to know to avoid getting hit by an airlines' minimum-stay requirements."

Preserve Your Savings for Life [Kiplinger] "New ways to spread your nest egg over the next 30 years."

FREE MONEY FINANCE
(Photo: striatic)


cheap tickets

7 Unexpected Rules For Saving On Airfare

With the tightening economy, airfare feels more painful than ever,you can avoid paying more than absolutely necessary with these seven tips... More »

travel agents

Travelocity Stole $2,594.55 Of My Honeymoon Money!

James booked two flights for his honeymoon with Travelocity, but when it became obvious that their visas weren't going to come in on time, James asked Travelocity if he could reschedule. They assured him that he could, so James followed their instructions and FedExed his tickets back to Travelocity. He then waited for them to call to complete the transaction. They called 2 days after he was originally scheduled to leave and left a message saying that he could now reschedule. When he called them back, Travelocity said that they'd neglected to inform the airline that he was going to be rescheduling, so they'd been marked as "no shows" and were out of luck... and out of $2,584.55. More »

scam artists

TicketsMyWay: Sell Tickets You Don't Have, Keep Money, Threaten Customers, Profit!

A reader sent in the following tip about a Vegas-based ticket broker:

There is a company by the name of Ticketsmyway.com (Event Tickets LLC) that has the scam of the century running. Their operations run like this.
  • Advertise tickets slightly cheaper than Stubhub and other sites.
  • Consumers place an order online for tickets often months in advance
  • Credit cards are charged full amount immediately
  • Customers are told to check status of order online
  • Orders always show as "processing"
  • As date of event gets closer, customer starts calling to find out Status of shipping
  • 1-2 days before event, customer are told tickets are "no longer available"
  • Phone rep says a refund can only be requested online
  • Terms of Use online say any refund request is considered a "cancellation" and customer is charged 45% of the purchase price

Even though company cannot produce tickets, customers lose 45% of their entire purchase price.

More »

Solicitations

Dear New York Philharmonic: Please Don't Call Me In The Middle Of Performances To Ask For Money

As I enjoyed the New York Philharmonic's production of Tosca this past Tuesday, I received a solicitation call. From the New York Philharmonic. More »

deals

Greyhound Tickets For Only $2

Reader Nico was able to ride Greyhound from New York to Toronto for only $2. That's amazing! Two bucks! We tried to recreate the deal and couldn't, but it looks Greyhound sometimes offers a limited amount of $2 tickets for 6-day advance purchases. Way to go Nico, you are the dealmaster of the day.

(Brag) New York to Toronto Bus Ticket for $2! [Ready to shop with Nico?]


movies

9 Ways To Save At The Movies

Summer means movies, but don't get stuck paying $12 per ticket or $7 for a bag of popcorn. Instead, check out these nine ways to slash your movie budget without missing any summer blockbusters. More »

hidden fees

Accurately Compare Airline Fees With Handy Charts

Finding a competitively priced airline ticket is tricky enough without each airline having its own myriad of fees and individual policies. Fortunately, the Airfarewatchdog blog lists most of the fees for the major airlines in one place. Combine it with their checked bag fee chart, and now you know all the fees. This makes meaningful comparison much easier. Otherwise, you might have to go through the entire ticket purchase process before you could figure out your total including fees. They are also "the only site that lists low airfares on all airlines, including Southwest. And [they] include special fares that you can only buy on the airline's own sites."

Those extra airline fees, compared airline by airline [Airfarewatchdog]
Checked bag fees, airline by airline [Airfarewatchdog]


The paper airline ticket has officially died. [USAToday]

speed traps

Trapster: A Cellphone Social Network To Fight Speed Traps

Each year, Americans spend billions (yes, we said billions) of dollars on traffic tickets. Launched in April, a new service called Trapster aims to help keep some of that money in your pocket by alerting you to nearby speed traps through your cell phone or PDA. According to CNN, Trapster incorporates a live database with your mobile device's GPS or WiFi capability to alert you to nearby police speed traps as well as radar and red-light cameras. Details and demonstration video, inside..... More »

ticket errors

5 Common Airline Ticket Errors And How To Avoid Them

Despite security headaches and rising fuel costs, air travel is still a popular way to get to your destination. But because of heightened security, a simple error on your ticket can result in extra fees or even leave you grounded. To help you avoid some common ticket-buying pitfalls, CNN Travel has complied 5 common ticketing errors and how tells us how to avoid them. Check them out, inside... More »

whoops

How Do The Detroit Lions Feel About Season Ticket Holders? "F--- 'Em"

Kevin Furlong is a season ticket holder with the Detroit Lions. As masochistic as that sounds, it seems that Kevin didn't appreciate an email that the Lions inadvertently sent him concerning a problem with his tickets. The email read: "Lance...he is not talking about you here. Mark was asked to speak to these people and he said no. F... 'em until next year." More »

buddy passes

Why Airline Buddy Passes Suck

This week, travel guy Christopher Elliott talks about the growing worthlessness of buddy passes—the travel vouchers airline employees get for family members, or unhappy customers sometimes get as a peace offering. For examples, "on American Airlines, it’s often less expensive to buy an advance-purchase ticket than to use a buddy pass, once you factor in all taxes and fees." And Continental will add a $100 to $400 surcharge per buddy pass starting this Monday, rendering the "perk" of a buddy pass entirely moot. More »