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used cellphones
Woman Donates Cellphone To Charity, But It Ends Up On Ebay With Personal Info Intact
People! Always wipe your cell phone before you sell it, give it away, or trade it in. Do not assume or expect that someone else will do this for you! This was just one of the mistakes that led to Rachel Swanson being called by strangers several weeks after she thought she donated her old phone to charity. But the store that handled the donation, and the company responsible for actually processing the donated phones, screwed up their parts, too. Here's how it was supposed to have work, and what you should always do before donating your phone to any organization. More »
sprint
Sprint Keeps Sending Mysterious Security-Related Text Messages, But Doesn't Know Why
Chelsea wants to know why she keeps receiving these cryptic text messages from 9099. The messages alternate between telling her new phantom services have been added to her account, and sending her an account PIN and security answer. We thought it was someone trying to gain access to her account, but the PIN and security answer aren't hers, and the services never show up on her bill. More »
text messaging
Congress Asks Wireless Carriers To Justify Text Message Rate Increases
This week, Senator Herb Kohl (D-WI) asked the top wireless carriers—AT&T, Verizon Wireless, Sprint, and T-Mobile—to explain why they doubled the cost of sending text messages over the past 3 years. They have until October 6th to respond.
The similar price increases, coming at similar times, Kohl said, "is hardly consistent with the vigorous price competition we hope to see in a competitive marketplace."More »
contracts
Sprint Extends Yet Another Contract Without Permission
Sprint signed David up for a two-year contract without permission after he transferred his service between a Motorola RAZR 2 and a Sanyo 8400. David owned both phones when he made the transfer last month, long after his contract had expired. Sprint recently decided to send him a letter, charmingly called "keeping you in the know," which showed that he was the proud new owner of a surprise contract extension. More »
sprint
Sprint Says It Lost Some Of Those 2.8 Million Customers On Purpose
By all accounts, Sprint has hit an iceberg and is leaking customers like the Titanic, but new CEO Dan Hesse says that they lost some of those customers on purpose because they were just crappy customers. As strange as this sounds, it does match up with what we've been hearing from (former) Sprint customers. More »
etfs
"An 'Illegal ETF' Destroyed My Credit. Can I Go To Small Claims Court?"
"Jurgis" writes,
More »Now that the California Courts have ruled that ETFs are illegal, does Consumerist have any advice for consumers, like me, who have an outstanding ETF debt with a non-Sprint carrier?
class actions
Judge Rules That Early Termination Fees Are ILLEGAL In California
A California Superior Court judge has ruled that cellphone early termination fees are ILLEGAL and that Sprint must pay $18.2 M as part of a class action lawsuit. Of course, the decision could be appealed, but in the meantime.... (drum roll, please) the judge ordered Sprint to stop trying to collect the fees from customers in California who were refusing to pay them! More »
sprint
Sprint Makes Customer Wait 6 Hours For Chat
Adam had a question on his bill—either about the $9.68 adjustment in his favor, or the $102,861.30 they say he still owes, we're not sure—so he decided to take advantage of their online chat. He writes, "Conveniently, they have a link that says 'Questions about your bill?' When you click it, it brings you to a live agent. This is a picture of our session." More »
sprint
